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Customer Service Manager

Location:
Stuart, FL, 34994
Salary:
$40,000.00
Posted:
February 16, 2013

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Resume:

Joanne Huffman

** ** ******* **. #***

Stuart, FL 34994

239-***-****

abodvr@r.postjobfree.com

Profile

I offer 18 years’ experience in HR Management. . My key strengths are:

Computer expertise, with proficiency in MS Office programs (Word, Excel, PowerPoint, Publisher and

Outlook). Ceridian Recruiting Solution, HPL software; HRIS, ADP and QuickBooks Pro as well.

Professional telephone etiquette.

Broad-based experience covering a full spectrum of administrative duties, including HR Management, Office

Management, billing/invoicing, payroll administration, account management, benefit administration, database

administration, document preparation, travel/meeting coordination and project/program/event planning

support.

Customer service and communication skills are impeccable. Wide range of experience being first point of

contact. Excellent multitasking talents, time management skills and as an independent worker require little

supervision or work very well as a team member. Confident, excellent work ethic, dedicated and attention to

details. Ability to meet tight deadlines without comprising quality. Strong planner and problem solver who

readily adapts to changes.

Experience

2010 – 2013 Source Interlink Companies Bonita Springs, FL

HR Coordinator

• Provide interaction and continual support with the several hundred District Supervisors, District Managers

and HR Directors around the country

• Out of the 3500 field merchandisers several hundred of these positions are open at any given time

• Responsible for every aspect of the hiring process and procedures for these openings

• Make sure they are eligible for employment, verifying all necessary documentation prior to employment

• Enter all information for the newly hired merchandiser into the CRS and HPL system

• Confirm verification of I-9 and E-Verify information at time of employment

• Submit and post merchandiser job requisitions for approval and set up classified advertisements for various

internet job websites and rural newspapers

• Training new employees on the HR functions

• Audit 3500 employees personnel files regularly

• Maintain and monitor spreadsheets of all current job openings for merchandisers

• Assist company associates daily with various issues

• Team Captain for the American Heart Association fundraising campaign for the HR Department

2008 – 2009 Person Memorial Hospital Roxboro, NC

HR Assistant (part time)

• Responsible for 435 employee files including audits(6 per employee)

• Created spreadsheets keeping track of licensures to make sure they were current

• Handled any and all clerical issues

• Made security ID badges

• Planned all hospital events, responsible for all incentive programs

• Preparation of all materials needed for the interview process

• Took care of any projects given to me

• Customer service

2000 – 2004 Color Landscapes Burlington, NC

HR Coordinator/Office Manager –

• Responsible for the day to day operations of the office

• Prepared in house payroll, tax reports and year end

• Accounts payable and accounts receivable

• Cash flow management

• Insurance records

• Customer service

1998 – 2000 Terry Peterson Residential Companies Virginia Beach, VA

Office Manager

• Ran field office at construction site in Mebane, NC.

• Did the scheduling for work

• Kept insurance records

• Constant contact with customers, subcontractors and vendors

• Purchase orders/variances

• Coordinated all correspondence with Virginia Beach

• Customer service

1994 – 1998 Homes by Huff & Co., Inc. Durham, NC

Administration Manager of Finance/HR Coordinator

• Responsible for accounts payable and receivable

• Payment to subcontractors and vendors

• Administration of benefits including the 401k program

• Preparation of payroll for outside payroll company

• Data entry of all invoicing

• Cash flow management

• Customer Service

1990 – 1994 Balbirer and Coleman, CPAs Chapel Hill, NC

Secretary

• Receptionist and Secretary for 7 CPAs

• Correlated tax returns

• Met all tax related deadlines

• Customer Service

Skills

Proficient in Word, Excel, Outlook, Publisher, PowerPoint, Ceridian software progrsms. Experience with creating

security ID badges using an ID Maker System Dual Sided. Very comfortable using QuickBooks Pro, Quicken.

Comfortable using Microsoft Project, WordPerfect, TimePlus and Meditech software. Ability to use most office

equipment. Exceptional organizational skills. Excellent customer service skills and professional telephone etiquette.

Excellent multi-tasking skills and very patient.

Interests

Volunteering, computers, crafts, gardening, dogs, enjoying life

References

Provided upon request

** From 2004-2008, I took a hiatus from work to care for an elderly/sick family member



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