Customer Service Manager

Objective

I want to find a career in the Exercise/Wellness Field. I would like to use my

knowledge and skill set to serve a population that needs guidance and

compassion to improve their quality of life.

Education/Certifications

Western Michigan University September 2008 - May 2010

Master of Science in Exercise and Sports Medicine (Exercise Physiology

Concentration.)

Grand Valley State University August 2003 - April 2007

Bachelor of Science in Health Sciences.

First Aid/CPR Certified

August 2012 - August 2014 American Red Cross

Experience

Spectrum Health - Preventive Cardiology and Rehabilitation Intern August 2009 -

December 2009

Participate in Phases 1, 2, and 3 of cardiac rehabilitation

Monitor patient exercise programs, assist in routine progression, instruct in

resistance training

Monitor ECG at rest, exercise and recovery, take resting and exercising blood

pressures

Explain home exercise programs in an inpatient setting

Perform initial instruction from start to finish with patients new to the

program.

Assist with Stress testing (in a non-invasive setting as well as cardiac

rehabilitation)

Experience in ECG reading and analysis

Present case studies on a patient history as well as exercise prescription

suggestions for LVAD patients

Provide patient education in a classroom and lecture setting

City of Grand Rapids Parks and Recreation Department - Activity Coordinator

June 2007 - October 2011

Assist with office duties (spreadsheet production, grant requests, field rental

schedules and overall policy review)

Schedule and monitor recreation programs such as: youth sports practices and

games, Organize Walk Michigan! walks, Grand Rapids All-Pro NFL youth football

camp and other fitness programs

Assist with recruitment and education of parent coaches, helpers and officials

SoccerZone - Assistant Facilities Manager September 2007 - May

2012

Assist with the management of day to day facility activities - opening and

closing duties

Assist Facility Manager with recruitment of teams and game schedules

Manage and schedule referees for all soccer games

Provide superior customer service and supply innovative policy and philosophy

changes

YMCA - Sports Coordinator May 2012 -

present

Direct the programming decisions of the sports department

Design and implement curriculum appropriate to program

Participate in various committees and boards to improve programming

Additional Information

I was a four-year member of Grand Valley's Club Soccer team. During both

semesters of my senior year I was on the Dean's list. Aside from soccer, my

four years at Grand Valley State were spent as an employee of Campus

Recreation, member of the officials club, one of the founders of the Campus

Recreation Student Advisory Council, as well as vice president of the officials

club for two years. In my time with Campus Recreation I was honored with the

Supervisor's Award for exemplary service and dedication. As a current member

of the ACSM I spend time reading research and philosophy involving health and

wellness in special populations. I am an enthusiastic worker, dedicated and

loyal employee and always looking for ways to improve programs in which I am

involved.

References

Available upon request

Contact this candidate