Agency Manager

Curriculum Vitae

Naveen Garg

Add:-C-** Double Storey Quarters Motia khan Pahar Ganj new delhi-110055

DOB-6 JAN 1986

E-mail: **************@*****.***

Mob: +91-995*******

OBJECTIVE

I aspire to join an organization that inspires me with adequate challenge &

opportunities to grow not only as a person while applying my Skills &

knowledge of the fulfillment of organizational goals.

EDUCATION QUALIFICATION

Degree University/Board Year

10 CBSE 2002

12 CBSE 2004

BCA IGNOU 2007

Bachelors of Computer

Applications

MCA IGNOU 2009

Master of Computer

Applications

TECHNICAL SKILLS

Data ware housing from reputed multisoft systems in 2008.

PERSONAL SKILLS

Good communication skills

Inter personal skills.

WORK EXPERIENCE

Employer : Infovision Solutions

Role : Collection Executive

Client : HSBC BANK BUKET- 2

Period : May 2008 to Mar 2009

Responsibilities : As a Collection Executive I am responsible for

> Generating Maximum PTP (Promise To Pay) From Customers.

> Convert RTP (Refuse To Pay) Customers Into PTP.

> Doing 150 Calls per Day.

Employer : Religare Technologies.

Role : Collection Executive

Client : HSBC BANK Write Off

Period : May 2009 to Feb 2011

Responsibilities : As a Collection Executive I am responsible for

> Team Supervision of Three Agents.

> Handling Outbound Calls on Customer Queries Sent Through

Correspondence by Calls.

> Taking Care of Customer Problems Queries to Ensure Closure of all

Accounts.

> Handling Rude Aggressive and Abusive Calls in A Better Way.

> Maximizing the Numbers in a Month.

Employer : Adfc Pvt Ltd.

Role : Agency Manager.

Client : HDFC BANK Write Off

Period : Mar 2011 to Till Date.

Responsibilities : As a Agency Manager I am responsible for

> Managing portfolio of around 2 crore and above.

> Refer out 60% Portfolio in Agencies.

> Managing Allocation, Strategy and Taking all of its To the Closure as

Per the Organization Requirement.

> Planning and setting target for the month

> Resolving Customer Queries Usage Details and Account Information For

Their Credit Card.

> Handling The Request and Complaints of The Customer That is Escalated

Ensuring That They Are Resolved With in The Stipulated TAT.

> Coordinate cash/cheque Pick up from Agency Executives.

> Implementing and Utilizing MIS to track the Performance and

Productivity.

PERSONAL DETAILS

Languages Proficient in English &Hindi.

Hobbies Listening To Music.

Preferred Location Delhi

Current CTC 2.25 lakh

(Naveen Garg)

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