Customer Service Project Manager

S A R I S T E V E N S

**** * **** * ● Pleasant Grove, UT 84062 ● 801-***-**** ● ************@*****.***

SUMMARY OF QUALIFICATIONS:

• Strong technical skills and ability to grasp new technical concepts quickly

• Project management

• Proven ability to work under pressure

• Training and team development

• Proven ability to manage multiple responsibilities

• ISO 13485, ISO 9001-2008

• Self-motivated innovative team player

• Client relationship management

• Supply-chain management

• Marketing and advertising (including SEO

• Video (PSAs) production management

PROFESSIONAL EXPERIENCE

Regulatory Affairs Intern, Bard Access Systems, SLC, UT, Feb. 2012-Present

• Perform research and analysis to determine regulatory coverage of various Bard products

• Maintain databases and create Excel spreadsheets

• Conduct on-line searches and fact checking

Account Manager, RR Donnelley, Spanish Fork, UT, 1995-2009

• Retained and increased business through open and continued client communication

• Managed several large accounts with average yearly orders of $4 – $8 million

• Oversaw the production of complex print projects from order initiation to delivery

• Analyzed client forecasts in order to plan material purchasing and manufacturing resources needed

• Provided pricing and managed billing after project completion

• Managed finished goods inventory and drop shipments for both on and off-site warehousing solutions

• Handled project related communication with outside vendors

• Trained and mentored new Customer Service Representatives

• Served in several cross-functional process improvement teams, including Internal ISO Auditor, 5-S, Quality Improvement, Outside Purchases Process Improvement and Best Practices Teams

• Headed in-house accounts as the main contact for both Sales and Customer Service

International Editor/Project Manager, Novell Applications Group, Orem, UT, 1992-1995

• Coordinated the localization of international versions of reference manuals, workbooks and on-line help systems for several Novell WordPerfect products

• Managed project communication with Marketing, Translation, R&D, Manufacturing and Domestic Publications

• Provided feedback to the software developers regarding software problems

EDUCATION

Bachelor of Science in Digital Media Project and Information Management, Utah Valley University, Orem, UT, June 2012

Bachelor of Arts in Communications, Advertising and PR, Brigham Young University, Provo, UT, August 1989

ADDITIONAL

• Technical Skills Word, Excel, MS Project, PowerPoint, Access, Outlook, Lotus Notes, Adobe Photoshop, Soundbooth, Premier Pro, InDesign, Prezi, Twitter, Facebook, YouTube, HTML, CSS, JavaScript, jQuery

• Volunteer Work Marketing Director, Utah Dressage Society, Draper, UT 2009 – Present

• Language Skills Fluent in Finnish, some Swedish

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