Manager Customer Service
Resume:
Bruce A. Stinchcomb
Greenville, MI 48838
616-***-**** home
616-***-**** cell
********@*******.***
OBJECTIVE: I wish to secure a position that will utilize my experience
and skills providing added value to my employer.
Work History
Keystone Automotive
Greenville, MI 48838
12/2010 – 02/2012
Operations Manager: Oversaw all production, warehouse activities
at a plastic bumper re-manufacturing facility.
Employee headcount lowest: One shift 49 people
Employee head count highest: Two shift 93 people
Schedule labor to meet daily/weekly production demand
Monitor quality, perform random post-production inspections
Provide daily/weekly shift production records
Maintain a multi-booth spray paint conveyor line
Provide employee training and evaluations
Maintain production processes, standards (SOP)
Support 5 S program
Job eliminated due to corporate restructuring
Keystone Automotive
Grand Rapids, MI 49507
01/2005 – 12/2010
General Manager: Oversaw all operations at a nickel-chrome plating plant
Employee headcount lowest: One shift 25 people
Employee head count highest: Two shift 49 people
Assigned duties and responsibilities for two supervisors.
Monitor and approve all purchasing, AP, HR, staffing needs.
Reviewed daily/weekly/ monthly demand schedules to meet goals
Approve labor and maintenance schedules.
Review all quality reports and perform random QC audits.
Daily inspection walks throughout all production and plating areas.
Ensure compliance and reporting with all local, state and federal regulatory agencies.
Personally ensure compliance with waste treatment processes and documentation
Review employee training and evaluation records.
Provide annual budgets to corporate.
P & L responsibility and monthly financial reporting.
Approve all capital expenditures
Provide a workplace free of hazards; support safety requirements.
Instruct a three-person maintenance crew to ensure timely PMs to reduce downtime.
Grand Rapids plating plant to close in summer 2010; transferred to Greenville facility.
Keystone Automotive
Grand Rapids, MI 49507
01/2000– 12/2004
Operations Manager: Oversaw all production, warehousing and distribution
activity at a nickel-chrome plating plant
Employee headcount lowest: One shift 25 people
Employee head count highest: Two shift 49 people
Schedule labor to meet daily/weekly demand schedules
Monitor quality, examine post-production product, provide reports
Provide daily shift production records
Provide employee training and evaluations
Maintain production processes, standards (SOP)
Instituted 5 S program
Purchasing all raw materials, supplies, tools.
Schedule warehousing and distribution activity.
Promoted to General Manager 01/2005.
Midwest Bumper Co.
Grand Rapids, MI 49507
12/1990 – 12/1999
Production Manager: Oversaw all production, warehouse activities
at a plastic bumper re-manufacturing facility(s).
Employee head count lowest: Two plants 25 people
Employee head count highest: Six Plants 72 people
Provided production schedules to meet company goals.
Schedule labor to meet daily/weekly demand schedules .
Ensure all HOT (sold) orders are done/shipped to meet customer expectations.
Monitor quality, ensure employee compliance.
Provide daily/weekly production records.
Maintain a multi-booth spray paint conveyor line.
Provide employee training and evaluations
Maintain production processes, standards (SOP)
Built (planned, organize, staffed) four production facilities from scratch
Inventory control – Purchasing
W arehousing and distribution activity
Customer service
MWB was purchased by Keystone Automotive; promoted to Operations Manager
Skills and qualifications:
Ability to effectively organize and sustain operations
Communicate with all levels of employment, customers, vendors, MIOSHA.
Administrative experience: Purchasing, HR, payables, payroll, corporate
Computer, paperwork competent
Hazardous waste experience
Hands-on production experience with buffing, grinding, po lishing, sanding, welding
Various materials movers (PIT) and truck driving w/CDL-A license and clean MVR
Education: Lowell High School graduate (12 years)
Grand Rapids Community College (1 year)
Contact this candidate