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Manager Customer Service

Location:
Belding, MI, 48809
Posted:
February 14, 2013

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Resume:

Bruce A. Stinchcomb

*** * *******

Greenville, MI 48838

616-***-**** home

616-***-**** cell

abodbs@r.postjobfree.com

OBJECTIVE: I wish to secure a position that will utilize my experience

and skills providing added value to my employer.

Work History

Keystone Automotive

Greenville, MI 48838

12/2010 – 02/2012

Operations Manager: Oversaw all production, warehouse activities

at a plastic bumper re-manufacturing facility.

Employee headcount lowest: One shift 49 people

Employee head count highest: Two shift 93 people

Schedule labor to meet daily/weekly production demand

Monitor quality, perform random post-production inspections

Provide daily/weekly shift production records

Maintain a multi-booth spray paint conveyor line

Provide employee training and evaluations

Maintain production processes, standards (SOP)

Support 5 S program

Job eliminated due to corporate restructuring

Keystone Automotive

Grand Rapids, MI 49507

01/2005 – 12/2010

General Manager: Oversaw all operations at a nickel-chrome plating plant

Employee headcount lowest: One shift 25 people

Employee head count highest: Two shift 49 people

Assigned duties and responsibilities for two supervisors.

Monitor and approve all purchasing, AP, HR, staffing needs.

Reviewed daily/weekly/ monthly demand schedules to meet goals

Approve labor and maintenance schedules.

Review all quality reports and perform random QC audits.

Daily inspection walks throughout all production and plating areas.

Ensure compliance and reporting with all local, state and federal regulatory agencies.

Personally ensure compliance with waste treatment processes and documentation

Review employee training and evaluation records.

Provide annual budgets to corporate.

P & L responsibility and monthly financial reporting.

Approve all capital expenditures

Provide a workplace free of hazards; support safety requirements.

Instruct a three-person maintenance crew to ensure timely PMs to reduce downtime.

Grand Rapids plating plant to close in summer 2010; transferred to Greenville facility.

Keystone Automotive

Grand Rapids, MI 49507

01/2000– 12/2004

Operations Manager: Oversaw all production, warehousing and distribution

activity at a nickel-chrome plating plant

Employee headcount lowest: One shift 25 people

Employee head count highest: Two shift 49 people

Schedule labor to meet daily/weekly demand schedules

Monitor quality, examine post-production product, provide reports

Provide daily shift production records

Provide employee training and evaluations

Maintain production processes, standards (SOP)

Instituted 5 S program

Purchasing all raw materials, supplies, tools.

Schedule warehousing and distribution activity.

Promoted to General Manager 01/2005.

Midwest Bumper Co.

Grand Rapids, MI 49507

12/1990 – 12/1999

Production Manager: Oversaw all production, warehouse activities

at a plastic bumper re-manufacturing facility(s).

Employee head count lowest: Two plants 25 people

Employee head count highest: Six Plants 72 people

Provided production schedules to meet company goals.

Schedule labor to meet daily/weekly demand schedules .

Ensure all HOT (sold) orders are done/shipped to meet customer expectations.

Monitor quality, ensure employee compliance.

Provide daily/weekly production records.

Maintain a multi-booth spray paint conveyor line.

Provide employee training and evaluations

Maintain production processes, standards (SOP)

Built (planned, organize, staffed) four production facilities from scratch

Inventory control – Purchasing

W arehousing and distribution activity

Customer service

MWB was purchased by Keystone Automotive; promoted to Operations Manager

Skills and qualifications:

Ability to effectively organize and sustain operations

Communicate with all levels of employment, customers, vendors, MIOSHA.

Administrative experience: Purchasing, HR, payables, payroll, corporate

Computer, paperwork competent

Hazardous waste experience

Hands-on production experience with buffing, grinding, po lishing, sanding, welding

Various materials movers (PIT) and truck driving w/CDL-A license and clean MVR

Education: Lowell High School graduate (12 years)

Grand Rapids Community College (1 year)



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