Human Resources Customer Service

ANDREA W. STEWART

*** ********* **** ? Winston-Salem, NC ?

************@*******.*** ? 336-***-****

SUMMARY OF QUALIFICATIONS

Skilled in building and maintaining strong relationships and providing

exceptional service and support

Sustains a positive attitude, high integrity, and composure under

challenging circumstances

Strong attention to detail, time management, and organizational skills

Ability to maintain confidentiality and follow ethical standards and

practiced policies

PROFESSIONAL EXPERIENCE:

Human Resources Administrator July 2006 -

Present

Charter Medical, Ltd. Winston-

Salem, NC

. Administer employee benefits.

. Manage recruitment, employment, orientation and staffing

activities of the company.

. Conduct new hire orientations and exit interviews.

. Control all job postings and maintain all job

descriptions

. Process all title, payroll and personnel changes.

Backup for Kronos administration.

. Manage temporary labor recruitment and practices.

. Counsel employees and managers on employee relations'

issues and problems, and ensure terminations are

carried out legally.

. Establish and promote the maintenance of safe and

healthy working conditions, and recommend measures to

reduce or eliminate industrial accidents and health hazards. Track

incident frequency and administer worker's compensation benefits. Serve

as member of company Safety Committee.

. Establish and maintain personnel policies, procedures

and programs.

. Collect data and prepare the company Affirmative Action

plan and ensure all management personnel are

informed of the goals and objectives of the plan.

. Ensure critical SOX 404 controls related to area are

effective and documented per SOX procedures.

. Track all training records for company employees and

schedule external training.

. Report temporary layoffs to ESC. Handle all hearings

with ESC in relation to terminated employees.

. Knowledge of Lean Six Sigma principles and active

participation on team Lean Six Sigma projects

Human Resources Assistant / Accounts Payable January

2005 - July 2006

Charter Medical, Ltd. Winston-

Salem, NC

. Assist the Human Resources Manager in recruiting, orientation, processing

of new hires, and maintaining all employee personnel files, and employee

benefits administration.

. Administration of the company-training database and the company applicant

tracking database.

. Process vendor invoices, prepare monthly accrual entries, and maintain

petty cash and related records as well as the reconciliation of petty

cash fund.

. Create analytical spreadsheets and reconciliation of various other

general ledger accounts.

. Ensure critical SOX controls related to area are effective and documented

per SOX procedures.

Customer Service Representative / Sales Support October

2003 - January 2005

Charter Medical, Ltd. Winston-

Salem, NC

. Provide Customer Service and Sales Support for two company product lines.

. Process incoming orders, change orders, and invoicing on a daily basis.

. Respond to general product and pricing information from customers and

sales representatives and prepare requests for quotes.

. Attend production/scheduling meetings and update open order report with

new information and communicate to sales representatives and customers.

. Assist in coordinating and occasionally attending various

biotech/pharmaceutical trade shows.

Andrea W. Stewart

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Administrative Assistant July 2003 -

October 2003

Charter Medical, Ltd. Winston-

Salem, NC

. Provide administrative support to General Manager and Human Resources

Manager.

. Assist Human Resources Manager with recruiting activities, new employee

orientation, and various other projects.

. Travel and meeting arrangements for General Manager.

Personal Account Specialist May 2001 -

April 2003

Third Party Marketers of America Winston-

Salem, NC

. Provide marketing and administrative support to insurance agents on

individual health insurance.

. Responsible for telephone cold calling to area Insurance Agents, and

marketing insurance services to the agents.

. Process quotes and insurance applications for insurance agents and

present various insurance plans available to agents.

. Follow up with insurance companies on status of applications and report

status to insurance agents. Ensure that insurance policies are issued

correctly and assist in processing policies for delivery to agents and

make sure delivery requirements are received in a timely manner.

Group Coordinator June 1999 -

July 2000

D. L. Davis & Co., Inc. Winston-

Salem, NC

. Provide support to Group Employee Benefits Department.

. Assist clients daily with service issues, coordinate yearly renewals, and

coordinate market reviews for existing and potential clients.

. Prepare proposals for potential new business.

. Prepare and send quote requests to various insurance carriers on various

products such as Major Medical, Dental, STD, LTD, and Life.

Marketing Coordinator/COBRA Administrator August

1996 - April 1998

Primary PhysicianCare, Inc. Charlotte, NC

. Provide marketing support to executives and account managers.

. Prepare and send self-funded and fully insured quote requests to various

medical insurance carriers.

. Prepare self-funded and fully insured health insurance proposals for

prospective clients.

. Coordinate yearly renewals for existing self-funded clients.

. Prepare plan documents for self-funded clients.

. Administer COBRA benefit for numerous self-funded clients, including

group set up, notification of COBRA rights, payments, and support to

Group Insurance Administrators and COBRA participants.

. Assist with monthly, semi-annual and annual ad-hoc reporting.

EDUCATION:

University of Phoenix Online

Masters of Business Administration

Concentration in Human Resource Management

Appalachian State University, Boone, NC

Bachelor of Science

Major: Commercial Recreation Management

Minor: Business Management

Andrea W. Stewart

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PROFESSIONAL COMPUTER SOFTWARE EXPERIENCE:

Microsoft Excel PeopleSoft 8.9

Microsoft Word 4th Shift MRP system

Microsoft PowerPoint Microsoft Publisher

Microsoft Access Novell Groupwise

Microsoft Outlook Kronos Timekeeper

CAREER DEVELOPMENT TRAINING SEMINARS:

. Employment Law for HR Professionals

. Counseling, Discipline, & Discharge

. Advanced FMLA and Other Leaves of Absence

. Worker's Compensation Basics

. Training the Trainer

. Interviewing Skills

. Time Management and Organization Skills

ORGANIZATIONS:

Member of Society for Human Resource Management (February 2008 to Present)

OTHER JOB EXPERIENCE:

August 2000 to May 2001

Signature Publishing, Inc., Raleigh & Greensboro, NC - Advertising Account

Executive

June 1998 to July 1999

Womble Carlyle Sandridge & Rice, Winston-Salem, NC - Document Specialist

April 1994 to August 1996

Datacolor International, Charlotte, NC - Administrative Assistant

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate