Sales/customer service rep

*** ********** **. ******* ** K*A*A* TEL: 613-***-**** CELL: 613-***-****

E-MAIL: *************@*******.***

NASHED YOUSSEF

O BJECTIVE

Seeking a career enhancing position within your organization where my skills, talents and experience

can contribute to a better productive environment.

P ROFESSIONAL EXPERIE NCE

[May2012-September2012] OC Transpo

Automotive Engineer Assistant

Provided engineering/design assistance to fleet engineers in different projects.

Conducted technical failure investigations, reliability study and failure analysis at component

and system levels.

Investigated and developed technical procedures.

Data entry of all my research findings for further investigation by the management team.

[ July 2008-June 2012 ] Staples Business Depot

Sales Area Associate

Understands special capabilities and applications for all products after appropriate training

period, and is aware of satisfactory substitutes for specific products.

Assists the Manager and Sales Area Associate in the maintenance of merchandise presentation

and appearance of aisles according to company standards.

Assist customers in a courteous and professional manner in all areas to maximize sales and to

maintain the presentation, signing and stock levels of merchandise

[September2011-January2012] Royal Canadian Mint

Research and Development Engineer

Helped Synthesizing new composite material to be used for coating coins.

Used different testing machines to evaluate the new coating materials applied to coins after

getting the proper training for using these machines.

Fabricated epoxy/fiber composite materials using vacuum bagging techniques; developed new

methods for this process after performing the required research.

Assisted in plating coins using different methods including and ultra-sonic sprayer machine.

[January 2011-August2011] University of Ottawa

Sunlab Design and Test Assistant

Worked on a project for building Solar Panels at the University of Ottawa in partnership with

Morgansolar Inc.

Assisted in installing the frame and mounting the solar panels.

Designed brackets that were needed for the installation process; and machined them using

equipment in the machine shop including milling machine, drill press and band saw after

getting the proper training for using these machines.

Took optics alignment measurements for the solar cells after all solar panels were mounted;

analyzed the results in order to identify the issues and solve them to improve the performance

of the system.

Participated in writing an engineering documentation for design and implementation.

[May2009-May2010] Iron Horse Security

Security Guard

Made sure site was all secured by enforcing rules and regulations within the guides of the law.

Acted as a loss prevention Officer.

Provided full report to the owner about everything happening during the shift.

Provided excellent customer service to people visiting the site whether it is a shopping center

or a government building as well as provided information to them.

[Summer 2008] Spring Masters Canada

Sales Representative

Achieved sales goals by providing information about the company’s products and

following selling techniques.

[2004-2006] Nestle Egypt

Engineering Trainee

Summer Trainee in the engineering department at Kalioub Dairy Factory.

Learned how the production line works and how to deal with problems when they occur.

Helped the Factory Engineer doing paperwork.

Gained teamwork Skills by dealing with many people.

Developed Leadership Skills by keeping other trainees motivated.

E DUCATION

[2008-2012] Ottawa University

Mechanical Engineering Department, Faculty of Engineering

[2004-2008] Helwan University

Mechanical Power Engineering department, Faculty of Engineering

[June 2004] Saint Fatima Language School

International General Certificate of Secondary Education

C OMPUTER SKILLS

Fluent with computer terminology, Word, Excel, PowerPoint, Outlook, Access, Solid works and

AutoCAD.

R EFERENCES

Available upon request

Contact this candidate