Customer Service Quality Assurance
Resume:
Steven Whipple
Silver Spring
MD,20904
Summary of Qualification
Able to perform data entry and general administrative functions with
attention to detail
Professional customer service and telephone etiquette
Detail oriented with great organizational and communication skills
Experience using standard office equipment and basic knowledge of MS
Word, Excel, Power Point, Access
Ability to problem solve, multi-task, and deal with confidential
information
Excellent work ethic; self motivated; team oriented; thrive in fast pace
environment
Work History Experience
Capital Meats
02/03/2011 to 01/16/2013
Warehouse forklift operator, shipping and receiving. Download weekly and
monthly sales to prevent loss of inventory.
Empower IT 08/20/2002 to May 2010
Database Coder/ QA Analyst
Learned all Military codes in reference to UPC’s from major companies that
provide products to all commissaries in the United States and Worldwide.
The upc labels would be entered into our database and collected for weekly,
monthly and annual sales. As a Quality Assurance Analyst I analyze data
with great attention to detail to ensure the upc’s entered are correct so I
can make sure the sales of products in the Military commissaries are
achieving company standards.
US Airways 08/09/1999 to May 2002
Ramp Agent/ Warehouse Shift Supervisor
Worked on the ramp handling heavy cargo, human remains, mail from the US
Postal Service and Hazmat that had to be thoroughly inspected before
bringing passengers and bags aboard . I would make sure transfer bags and
cargo from connecting flights made it to their assigned gates to decrease
the chance of loss or damaged goods to provide customer satisfaction upon
their arrival destination. I would schedule teams of three to designated
areas to work for incoming and departing flights.
Education
George Washington H.S 1990-1994 Danville VA :Diploma
Norfolk State University 1995-1998 Norfolk VA:3years Management
Information Systems
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