Customer Service Sales

Daniela A. Zuniga

***** *.*. *** ****

Miami, FL 33172

786-***-****

*******.*********@*****.***

Objective

To obtain long term employment at a stable and well organized association

where I can further expand my experience.

Achievements

Kept customers satisfied with the company's products.

Followed up on sales for a potential 100% delivery rate.

Contributed ideas to boost sales.

Employment History

Administrative Supervisor

Fast Solutions LLC, Miami, FL March 2012- Present

• Reviews documents to ensure completeness and accuracy.

• Organizes the import and export.

• Prepares daily procedures and goals.

Loss Prevention Specialist

Kohl’s, Miami, FL August 2011- September 2012

• Initiate cases and apprehensions.

• Ensure all paperwork and procedures be completed.

• Monitor the activity of personnel at the store.

Administrative and Clerical Representative

All Natural LLC, Miami, FL June, 2008- June 2011

• Assisted all sales associates with customer care issues.

• Handled all data entry of the company.

• Aided with the follow up of pending sales.

• Administered all incoming phone calls, faxes, and emails.

Skills

Internet and Computer literate.

Proficient in Microsoft Word, Excel, and Power Point.

Strong history of Customer Service skills.

Written and Verbal communication in both English and Spanish.

Self-motivated, Multitasked, and a Rapid Leaner.

Education

Miami Dade College, Miami, FL 2011

Associate in Arts, Major in Mass Communications/ Journalism

References available upon request.

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