Customer Service Project
Resume:
UPAGNA VEDANTHAM
******.******@*****.***
SUMMARY
* ***** ** ************ ********** in analysis, design, development, testing, delivery and production support of
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application software.
4 Years of experience with Salesforce Customization, Security Access, Workflow Approvals, Data Validation,
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Data Utilities, Analytics, Sales, Marketing, Customer Service and Support Administration
Experience in the complete life cycle of project development (SDLC) including System Analysis, Design,
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Development, Testing and Deployment.
Expertise in standard Salesforce configuration that include workflow rules, page layouts, Record Types,
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Approval Processes, Assignment rules, Validation rules, bulk Triggers, etc.
Worked closely with Business Users to enable business process using SFDC.
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Experienced in building Custom Applications that includes administration, configuration, implementation and
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support experience with Salesforce.com platform.
Experience in SFDC development using Apex classes and Triggers, Visual Force, Force.com IDE, SOQL, SOSL.
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Proficiency in administrative tasks like creating profiles, roles, users, page layouts, email services, Approvals,
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Workflows, Reports, Dashboards, Tasks and actions.
Worked on the designing of custom objects, custom fields, role based page layouts, custom Tabs, custom reports,
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report folders, report extractions to various formats, design of Visual Force Pages, and various other components as
per the client and application requirements
Implemented security and sharing rules at object, field, and record level for different users at different levels of
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organization.
Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field
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Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and
Email generation according to application requirements.
Very Good Experience in designing, developing and maintaining Web based applications using XML, Java Script,
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HTML, Microsoft Visual Studio, IIS Web Server, XML Web Services.
Experience in creating Database Tables, Constraints and Stored Procedures using SQL Server 2000 / 2005
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Excellent communication and inter personal skills
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Certification
Salesforce.com Certified Force.com Developer
Certification Number : 1089848
Education
Master of Computer Applications
Osmania University, India
Professional SKILLS
CRM Packages : SalesForce.com, Clarify CRM
Programming Language : APEX, Visual Force, SQL, RDBMS, HTML, XML, SOQL, Visual Basic
Packages : Force.com IDE, MS Office, MS Excel, PowerPoint, MS VSS, Excel
Salesforce Tools : Data loader, Migration tool, Web services APIs, Force.com
Connector, Web Services API, Force.com Eclipse IDE Plug in,
Databases & Tools : ORACLE 10g / 9i / 8i, TOAD
Web Technologies : Web Services, Java, JavaScript, CSS, HTML, XML, SOAP API, AJAX,
Operating System : Windows 98/2000/NT/XP, UNIX, MS DOS
Professional experience
GE Healthcare, Atlanta,GA Oct’11 Current
Salesforce Admistrator & Developer
GE Healthcare provides medicines in medical imaging and information technologies, medical diagnostics, patient
monitoring systems, disease research, and drug discovery. This project involved implementation of custom CRM applications
on salesforce.com
Responsibilities:
Identified business requirements and translated them to technical specifications for Force.com
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• Created and managed complex workflow rules, data validations, and object customizations
• Involved in creating the Tabs, Links and VisualForce pages to configure the application in Salesforce
• Managed ongoing support requests and administrative needs of users
• Developed reports, dashboards, and processes to continuously monitor data quality and integrity
• Developed on sandbox environments and performed time deployments on production servers
• Maintained users, roles, profiles, sharing rules and public groups as part of managing security on SFDC
• Developed training plans, materials, and documentation for Salesforce.com users, kept materials updated
• Coordinated new user and ongoing training sessions companywide
Developed a reusable code for getting all the users email Ids in a Public group using Apex coding.
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Created custom visual force pages to customize the user experience
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Responsible for creating Sharing rules among all the users in different Roles and Subordinates.
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• Developed and communicated a schedule for future releases/enhancements
• Involved in data import into SFDC using Apex Data Loader through CSV files
Developed custom controller classes and extensions to standard controllers using Apex. .
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Installed Cloud MDM tool for checking the duplicate Accounts and Contacts
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Environment: Salesforce.com, Force.com IDE, Developer Console, SOQL, Apex, Visual Force, Force.com Data Loader,
Reports, Dashboards, Workflow Rules, Page Layouts, VisualForce Controllers, Extensions, Roles, Profiles, HTML, CSS
JPMC, Columbus, OH Jan’11 Sep’11
Salesforce.com Developer
Project Description: Retail Application
JPMorgan Chase manages assets of $2.1 trillion and employs more than 200,000 employees in 60
countries. Recognized leader in investment banking, asset management, private equity, commercial banking, credit cards, and
financial services for consumers, small business and commercial banking. We serve millions of consumers in the United
States as well as many of the world's most prominent corporations, institutions and government entities. JPMC implemented
Sales Force application for the purpose of functional application specifications and systems design.
Responsibilities
• Involved in setting up field level access for each custom object created based on the user’s role within the
organization.
• Worked with field & page layout customization for the standard objects like Account, contact, Leads.
• Involved in customizing custom objects, tabs, fields, page layout as per the business need.
• Have worked on moving data from external legacy system into Salesforce application using Apex Data loader &
CSV files.
• Involved in querying Salesforce tables using SOQL & SOSL queries using Force.com Explorer.
• List views available on a page are implemented using hardcoded SOQL statements. They cannot be modified by an
end user and do not correspond to the standard List Views available within saleforce.com User Interface.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the
home grown applications by using the home grown web services.
• Created user accounts and managed the profiles.
• Worked on role hierarchy & sharing rules to configure visibility
• Worked on workflow rules & approval processes.
• Customized the Messages & Alerts on the Home page.
• Developed APEX triggers, classes, Visual Force pages.
• Created new Reports & Dashboards.
• Implement Java Script.
• Developing Triggers with bulk safe and have a minimum of 75% code coverage
• Involved in client interaction for discussing the work flow and customization of page layouts.
• Involved in business process reviews.
Environment: Saleforce.com platform, Visual Force (Pages, Component & Controllers), Apex Language,
Data Loader, HTML, Javascript, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security
Controls, Sandbox data loading, Eclipse IDE Plug in, Windows,
Mirapoint, Sunnyvale, CA Jan’09 Nov’10
Salesforce.com Developer
Project Description: Service and Support Application
Mira Point provides security appliances for email messaging required SalesForce for full sales and
support functionality, mostly customization of standard objects with some additional custom objects.
Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams
Responsibilities
• Created user Roles and Profiles, security controls and shared settings.
• Worked on various SFDC standard objects like Accounts, Contacts, Leads, Reports and Dashboards.
• Implemented field level security, profiles and audit trail setup.
• Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
• Training the internal business users to use the application and develop their own custom reports.
Environment: Force.com Eclipse IDE, Data Loader 14.0, Apex Explorer, Apex, Visual force, SOQL, WindowsXP
Department of Revenue, State of Tennessee, TN Jan’08 Dec’08
Programmer Analyst.
Project Description: Title and Registration User’s System of Tennessee (TRUST).
The objective of this project is to implement a new replacement system for the current legacy
Title and Registration system, which enables county clerks to perform various tasks related to titles and registrations through
a web interface. T and R system enables the capture of Customer details and the all activities that are initiated by the
Customer. The TRUST Inventory System enables inventory management and budgeting of Title and Registration Controlled
Stock by Tennessee Department of Revenue (TDR) and County Clerk staff.
Responsibilities
• Actively involved in requirement analysis, design and coding.
• Design and develop User Interface Components using JSF Richfaces and AJAX.
• Develop Spring and Hibernate components.
• Coordinate with external teams for integration of application with external components.
• Implement web service components using JiBX and Apache CXF framework.
• Generate HQL and SQL queries.
• Involved in SQL tuning, performance improvement of the application.
• Actively take part in building and deployment of the application.
• Conduct unit and performance testing.
• Involved in the support and bug fixing.
Environment: Java 1.6, JSF, Spring 2.5,Spring Batch, Hibernate 3.0, HTML JBoss 4, DB2 V9, My Eclipse 8, JavaScript,
AJAX, Log4J, CVS, JiBX, XML, SOAP Web Services, CXF framework.IBM File net,
FEDEX, Memphis, TN, USA Feb’07 Dec’07
Programmer Analyst
Project Description: Global FedexBilling Online
GFBO is an online invoicing platform to LAC (Latin America), APAC (Asia Pacific), and EMEA
(Europe and Middle East) regions. This application offers many services to the customers like invoicing, snapshot of
outstanding invoices, and statement of account and invoice presentment including invoice and shipment details. Allow
customers to download Invoices in XLS, CSV or PDF format. Dispute of invoice or shipment that generates an email to
FedEx Invoicing. Creation of remittance advice for full or partial payment for one or more invoices and Search for invoices or
air waybills.
Responsibilities
• Actively involved in requirement analysis and designing.
• Used UML for object modeling and drawn class, sequence diagrams in MS Visio.
• Involved in the configuration of ClearCase.
• Involved in the project development initial setup like defining directory structures for both web and batch
programming modules.
• Involved in the common component development like sorting, pagination, taglibs.
• Developed jsp’s with Ajax, struts and custom taglibs and internationalization implementation.
• Developed EJB components using xdoclet, for web modules.
• Implemented front controller, business delegate, service locator, session façade, DAO J2EE design patterns.
• Coordinated with external teams for integration of application with external components.
• Involved in the Test case development.
• Wrote unit test cases with JUnit.
• Actively involved in performance testing.
• Actively worked with testing team in the execution of test cases in various levels.
• Involved in build and deployment process in production boxes.
• Involved in the development of batch programming.
• Involved in the configuration and execution of batch jobs using $Universe, a HP product.
• Key contact for all the region people for all batch job related issues.
• Involved in the production support and bug fixing.
Environment: Struts1.3, EJB2.0, JMS, JSP, HTML, AJAX, JavaScript, Log4J, Weblogic 9.1, Oracle 10g, Eclipse 3.2,
ClearCase, JUnit 4, Batch Programming.
Client: Vedam Technologies, India JUN’05 Nov’06
Role: Java Developer
Project Description: Credit Settlement
Credit Settlement Web Application is to develop an application for the Target Corporation to maintain the transaction and
related details such as customers being charged extra, exceptions, rejects, third party processors processing the credit cards,
Debit cards etc. Target Corporation has many distributors and it needs a central database to capture processing data and allow
an administrator to verify transactions or correct any records with invalid data
Responsibilities:
• Developed Web interface using JSP, Standard Tag Libraries (JSTL), and Struts Framework
• Used Struts as MVC framework for designing the complete Web tier
• Developed different GUI screens JSPs using HTML, DHTML and CSS to design the Pages according to Client
Experience Workbench Standards
• Developed Action Form Beans, Action classes for implementing business logic for the Struts Framework
• Validated the user input using Struts Validation Framework
• Client side validations were implemented using JavaScript
• Implemented the mechanism of logging and debugging with Log4j
• Version control of the code and configuration files are maintained by CVS
• Designed generic database Connection Pooling with JDBC using Oracle and involved in the SQL query optimization
Environment: Java, J2EE, Struts, Servlets, JSP, JDBC, PL/SQL, HTML, JavaScript, Oracle9i, UML, Eclipse, Microsoft
Visio 2002
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