Customer Service Manager

Sathiyan Thanabalasingam

*** ******* ****, ***********, ** L5W1T8

416-***-**** *********@*****.***

PROFILE

An ambitious and highly motivated business student seeking to obtain

administrative position within a reputable firm that will enable me to

apply my university education, supervisory experience and grow within the

firm.

EDUCATION

University of Guelph (Final Semester - Part Time)

BBA

Humber Institute of Technology & Advanced Learning

Diploma in Business Administration: Specialized in Finance.

University of Massachusetts at Amherst - Isenberg School of Management

Certificate, 401k Pension Plan Administrations

Canadian Securities Course

Conduct and Practice Handbook (expected completion FEB/2013)

Wealth Management Essentials (Enrolled)

SKILLS AND QUALIFICATIONS

. Knowledgeable of accounting methods and management theories

. Able to work well with numbers with great accuracy

. Strong knowledge of banking products and procedure (Day to day

banking, Investments, lending and Insurance)

. Exceptionally organized. Excellent time management skills.

. Excellent customer service skills and is able to build and maintain

strong customer relationships.

. Demonstrated ability to work well with all levels of staff

. Readily adapt to changing situations through effective organizational

and time management skills

. Excellent interpersonal and communication skills

. Enjoys a fast passed dynamic and challenging work environment

. Able to learn and adept quickly to new procedures and software.

. Proficient with all Microsoft applications and MAC applications.

. Knowledge of AWD and Lotus Notes

EXPERIENCE

Financial Service Representative - Outbound

CIBC Mar/2012 - Oct/2012

. Proactively contact clients and offer banking products.

. Ensure all customer requests are processed and ensure client

satisfaction is met.

. Focus on customer retention by needs based product suggestion.

. Profile each client and provide product selection to ensure the

customer is in an optimal financial situation.

. Discuss Accidental Insurance benefits on every call and educate the

clients on the benefits.

. Continues learning of new products and procedures to better serve

clients.

FOH Assistant Manager

Casey's Bar and Grill Jan/2011 - Mar/2012

. Ensured customer satisfaction by performing regular table checks.

. Monitor kitchen and wait staff for optimum food delivery.

. Assist manager with opening and closing duties.

. Take orders and deliver food to customers as well as work the line in

the kitchen when busy.

. Making sure if the customers are being greeted, seated and served

accordingly.

Client Account Representative 2008 - Jan/2011

Manulife Financial (John Hancock USA)

. Responsible for Managing 401(k) accounts for 200 clients with total

assets over 200 million dollars.

. Coordinate with third party administrators and brokers to ensure that

all clients are provided professional and trusted service.

. Assist clients with daily inquiries regarding their accounts and

ensure all transactions are completed accurately.

. Introduce products and services to new clients as well as provide

assistance to existing client questions.

. Complete ongoing product and services training to ensure the clients

are provided precise and proficient solutions to their inquiries.

SUPERVISOR/CUSTOMER SERVICE - 2003 - 2008

National/Alamo Car Rental, Canada

Manage employee-working schedules.

Make service recommendations to Head Office based on client feedback.

Present sales data to Head Office.

Train new employees on CRM system.

Provide quality service to clients.

Perform administrative task as required.

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate