Quality Assurance Data

Carlos Gutierrez

*** ****** ***. **********, ** 07003 Cell Phone: 201-***-**** ************@*****.***

Software Quality assurance - analyst

Intermediate QA Analyst with experience in all phases of testing for Client/Server and Web

applications.

Qualifications

Over 9 years of QA experience in all phases of life cycle, including requirements gathering, risk analysis,

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test planning, scheduling, testing, defect tracking, and reporting

4 years of experience of Software support using tools to remote connect, troubleshoot, analyze and resolve

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issues related to deployed software in production.

Proficient at using both manual and automated testing tools to troubleshoot systems, integration, user

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acceptance, positive and negative, boundary, functionality, and regression testing.

Develop use cases, user interface specifications, and analysis of user requirement specification documents.

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Work in collaboration with developers, business analysts, and user representatives in application test cases

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design, verification of testing environment and documention reviews.

• Superior analytical, t roubleshooting, communication and presentation skills .

P rofessional Exper ience

United Parcel Service, Paramus, NJ 4/1998 – 1/2013

In termediate QA Analyst

Analyze business and system requirements, manage development of specifications to create and execute

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detailed test plans, and verify bug fixes.

Verify configuration test environment and create strategy for product development and certification. Create

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and assure test data, schedule automated/manual tests. Approve results documentation and tracking systems

updates.

Manage script creation for regression and stress testing using Quality Center, create test data and test

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functionality using QuickTest Professional and used Load Runner tool for Performance testing

Use Team Track for repository, reporting and tracking defects, and providing updates on resolved defects.

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Mainframe (MVS) access using terminal emulator QWS3270 for purpose of data verification using SQL,

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running jobs for data creation, data movement, ISPF manipulation of data sets. Development of SQL

queries for database and backend testing using Mainframe Utilities and Windows based utility Win SQL

and IBM MVS – SQL utilities.

Languages: C, C++, VB, VBScript, SQL

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Experience using Microsoft Office, Word, Excel, Access Visio

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Projects involved

• Operations Systems Scanning (OPSCAN) was an application (IBM OS2) to plan route, update status

and track international packages. Provide support by analyzing problems in production,

troubleshooting and resolving problems interacting directly with users located in major airports around

the world. Resolutions involved manipulating database remotely and accessing Mainframe to gather

or correct data and update status of data uploading or downloading to the application. Programming

maintenance in C language.

Operations Systems and Verification Lab

• P lan Flow Technology System (PFT), which is a set of software applications designed to

automate package sorting in hubs (distribution centers) and simplify preload operations

i n the package centers. This suite of applications is installed in automated hubs, that

actually moves the packages through conveyor belts around the buildings and placed on

outbound doors after sorted and is also installed in Package center preload operations to

assist the loader in what package car and what position within the car the package

should be placed. Each car has an assigned route for delivery.

• PFT consisted of more than 11 applications. At least 9 of them were the basic

core of the system. The rest were additional applications that provide specialized

services such CIS/CME that enables messaging among application and between

external systems like the Mainframe and AS400 that mainly are used for data

r epository. Each of the PFT applications has its own purpose, like plan route for

delivery of package, print bar code that include route and package location, key

entry package related data, correct package status update, scan package bar code

and upload information to Mainframe/AS400, perform actual delivery of package

by using portable device to confi rm delivery and upload confirmation via wireless

and radio. As a QA I was in charge of testing every new release of the PFT

applications. A new release might involve one or many applications that the suite

contained. Tasks included the analysis of the new requirements, design of system

t est plan, scenarios and tests scripts. Most of the releases required End to End

t esting with verification of data integrity in all phases and locations of the

package data.

OPSYS Modernization

System and Performance testing involved in system testing in the modernization of an old Mainframe

application (0psys) based entirely in Mainframe programs (Cobol). The new set of applications will

substitute Opsys making use of multi tier levels or environments for the purpose of changing Mainframe

interface to a Web application interface. This new project involved inclusion of Web Servers, Application

Servers, MQ servers so the user can gain faster and more effective access to the data at different levels as

Corporate, Region, District User. Designed test plan and scripting based in functional requirements to be

used from Quality Center. Tracked defects using Team Track Defect system tool. For the Performance

testing designed test plan in order to fulfill the SLA (service level agreements) requirements for all

functionality involved. Made use of automated tools to create data and test data like HP QTP Pro, also used

Load Runner tool to simulate access, navigation and verify functionality to simulate multiple virtual users

accessing the application at the same time. In all cases, used Correlation to capture dynamic values passed

from the server to the client. QTP 11 and Load Runner 11 training by GenieLogix.

Education

Montclair State University, Upper Montclair, NJ 12/1997

Bachelor of Science, Major in Computer Science

National University of Engineering, L ima, Peru 5/1978

Bachelor of Science, Major in Electrical Engineering

LANGUAGES

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Fluent in English and Spanish languages..

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