Customer Service Supervisor

Salvatore F Tartaro

Wellington, FL ****

Phone # 561-***-****

Email: ***.*******@*****.***

PROFILE

I am an experienced supervisor, paralegal, trainer and team leader with

excellent personal skills. A strong team player with exposure to a wide

range of areas who works well with others at all levels An adaptable,

dedicated, and self-motivated individual with proven leadership skills,

including managing and motivating other staff to achieve company objectives

and cost control. Good problem solving and analytical skills. Even under

significant pressure, I possess a strong ability to perform effectively.

EXPERIENCE

July 2010-Present (paralegal) Kelley & Fulton, P.L., West Palm Beach, FL

Handling all phases of consumer bankruptcy filings; preparing petitions,

draft and forward correspondence to clients, creditors, and trustees.

Meeting with client to review the finalized petition and sign it off before

filing. File petition, amendments, and complaints. Handling work-out files;

negotiating with creditors on behalf of clients to work out settlements on

credit cards and/or pre-foreclosure agreements.

July 2009-July 2010 (paralegal) The Law Office of Bonnie L. Canty P.A.,

Deerfield Beach, FL

Handling all phases of consumer bankruptcy filings, preparing and filing

petitions; Draft and forward correspondence to clients, creditors, and

trustees; file petitions, amendments, and complaints; Meeting with clients

during initial bankruptcy consultation and before filing petition.

October 1999-June 2009 Debt Management Credit Counseling Corp. Boca Raton,

FL

Customer Service Department Supervisor; Account Payable Department

Supervisor; Enrollment Counselor Department Supervisor; Ensure employee

productivity and goal attainment and prepare monthly reports; Negotiating

repayment plans with Law Firms, IRS, and other creditors; Provide

comprehensive counseling sessions to any individual who request debt

counseling; Maintaining adequate records, and account status inquiries;

assist clients in avoiding legal action entailing wage garnishment,

repossessions, public sales and criminal action due to bounced checks;

Disbursement processing and check processing; Interviewing / hiring of

employees; Monitor, test, and train employees; Conduct and document

department meetings; Authorize employee vacations and personal time and

prepare and conduct employee evaluations; Update and maintain work

instructions, training log, department documents, and break schedules;

Present suggestions and recommendations to management regarding any

possible requirement modifications.

EDUCATION/CERTIFICATES

1999 (Paralegal Degree) Palm Beach Community College, FL

2001 (ISO9001:2000 Internal Quality System Certificate). Boca Raton, Fl

2002 (Financial Credit Counseling Certification). Maintained Certification

updated while employed with same company (2009). Boca Raton, FL

COMPUTER SKILLS

Proficient in the use of Microsoft Word, Excel, Best Case Bankruptcy,

CM/ECF, PACER.

LANGUAGES

English, Italian, Spanish

References available upon request

Contact this candidate