Customer Service Sales

MATTHEW MATAALII

**** ******** ****., *** #* ~ Hollywood, CA 90028

*********@*****.*** 323-***-****

OFFICE Management

Excel in resolving employer challenges with innovative solutions, systems and process

improvements proven to increase efficiency, customer satisfaction and the bottom line.

Exceptional ability to establish rapport with customers, gain trust and build strong repeat

and referral business. Proven record of effective short and long-range tactical planning

and improving operational processes to reduce shrink and achieve optimal profitability.

Management and Sales Strengths:

Operations Analysis/Inventory Planning

Cost Reduction and Shrink Avoidance

Sales Training and Team Building

Recruiting and Staffing Initiatives

Budget Administration/Oversight

Professional Experience

M & M Automotive Center– Los Angeles, CA

Office Manager – 1999 – Present

Direct day-to-day office operation, recruit, train, mentor and manage 10-member team

ensuring continuous delivery of outstanding customer service, providing coaching and

engendering accountability for store results and staff performance. Develop and

implement strategic merchandising plans to achieve revenue objectives and reduce

expenditures while ensuring payroll remains within budget.

Selected Achievements:

Corrected issues such as internal theft, lagging customer service and poor

morale.

Decreasing workers compensation claims by 45%.

Decreasing fix expenses by 5%.

KMART – Los Angeles, CA

Assistant General Manager – 3/1984 – 9/1999

Charge with managing a range of key operational function for ordering and purchasing

merchandise and department head of supervisors.

Selected Achievements:

Key role in implementing new procedures, including various initiatives

designed to increase sales and client loyalty. Develop new materials for

new-hire training and orientation.

Maintained inventory control and pricing, using remote scanner units for

100,000 items.

Recruited, hired, trained, allocated, and supervised 190 sales associates.

Conducted daily pre-opening tour of eight managers to identify and

correct potential merchandising display problems.

Assisted in establishing and maintaining an organizational climate that

promoted effective team work to accomplish corporate established

departmental objectives.

Insured that customer satisfaction conformed to a standard of excellence.

Education: Los Angeles High School

Technical Skills: Microsoft Office, Words, Excel, Outlook and Ten key

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