Customer Service Manager

Edward S. Nolan, CIA

* ****** ****** ( Norfolk, Massachusetts 02056

*******@*****.*** 508-***-****

Professional Profile

Finance professional with distinguished career in planning and preparing

comprehensive internal, operational and accounting audits. In-depth

experience across all areas of corporate finance, including internal

controls, cash management, monthly closings, reconciliations, and SEC / tax

filings. Expertise in improving financial and operational practices by

evaluating selected sample work and management systems, creating corrective

action plans and providing change recommendations. Strong leader with

success in directing audit and accounting teams in supporting and achieving

corporate objectives.

Core Competencies

Accounting / Operational Audits SOX and Regulatory Compliance

Risk Assessments / COSO Testing / Review / Reporting

Internal Control Improvements Fraud Investigation

IT Controls Planning and Presentation

Corporate Account Principals Team Leadership and Development

Process Improvements Customer Service

Career Experience

Various consulting assignments from retail Accounting to forensic auditing

- 1/2010 to present

Senior Accountant /Audit Manager

Developed, performed and monitored controls for Cash Accounts, Accounts

Receivable and Accounts Payable. Completed monthly and year-end financial

statements and assisted in the preparation of the year-end tax returns.

Design and implemented a fraud investigation, which involved risk

assessment, audit planning, interviews, documentation and follow-up.

Key Contributions:

. Successfully completed all financial documents and loan applications

to purchase a large parcel of land for a retail business.

. Improved controls throughout the company by designing and implementing

solid financial and operating controls within the entire company.

. Mentored, trained and assisted in the development of staff and team

members in various functions within the organization.

Schnitzer Steel Industries, Inc., Boston, Massachusetts - 10/2005 - 11/2009

Lead Senior Internal Auditor

Directed planning, preparation, and presentation of Northeast and Southeast

operations and financial audits for $3.6B processor and marketer of

recycled metals. Managed design of audit, selected work samples, conducted

tests, authored finding reports, and presented recommendations to both

auditee and management teams. Developed and supervised skilled auditing

teams in variety of diverse assignments. Supported operational and

accounting leadership in SOX compliance and achieving control objectives.

Key Contributions:

. Assisted with successful design and completion of control matrixes and

risk assessment for cash, A/R, A/P and inventory for the Northeast and

Southeast regions.

. Devised and implemented Sox practices and procedures to mitigate risk

for the company cash and inventory assets.

. Successfully completed Sox testing for the Northeast and Southeast

regions.

FM Global, Waltham, Massachusetts - 10/2002 - 5/2005

Accounting Supervisor

Performed daily supervision of runoff accounting functions for $5.5B global

insurance provider. Held accountability for line of credit, daily cash

management, reconciliations, and periodic reports.

Key Contributions:

. Improved efficiency of departmental functions through identification

and recommendation of enhanced procedures.

. Developed and implemented Sox controls for the runoff accounting group.

Support Plus, Medfield, Massachusetts - 8/2001 - 8/2002

Controller

Reported directly to owner of $10M support hosiery catalog company and

managed all areas of general corporation accounting, including cash

management, monthly closings, inventory control, and tax filings.

. Managed A/R, A/P and inventory.

. Completed monthly, quarterly and annual financial statements.

. Interacted with the President, Director of Sales and outside CPA firm.

Bradlees Inc., Braintree, Massachusetts - 3/2000 - 4/2001

Senior Internal Auditor

Conducted detailed assessments of all functional areas with company

infrastructure, ensuring proper placement and execution of financial

controls. Reviewed monthly / quarterly regulatory statements prior to being

submitted to applicable agencies.

Key Contributions:

. Consistently met deadlines while demonstrating strong analytical and

problem-solving skills and maintaining accuracy and compliance

objectives.

. Designed, implemented and completed audits for all financial records,

inventory and store operations.

. Investigated fraudulent claims in the retail stores and corporate

offices.

Arbella Insurance Company, Quincy, Massachusetts - 9/1998 - 3/2000

Senior Internal Auditor

Prepared comprehensive operational and financial audits for regional

insurance company. Evaluated accounting, financial, and operation functions

assuring compliance with corporate policies and internal control standards.

Supported external accountants with year-end work papers and schedules.

Assisted with building high performing team of senior auditors and provided

training and coaching on auditing procedures.

Key Contributions:

. Identified potential cost savings opportunities and recommended

efficiency improvements.

. Designed audits, mentor staff auditor and reviewed workpapers.

. Conducted and completed year end audit work for external CPA firm.

Community Newsdealers, Inc., Waltham, Massachusetts - 1989 - 7/1998

Manager of Internal Audit and Special Accounting Projects

Established and managed entire internal audit practice for regional

newspaper and periodical distribution company. Created and implemented

audit procedures to control expenditures and protect assets of 31

operational locations.

Key Contributions:

. Significantly improved controls within route cashier's office

responsible for processing $50,000 daily through design and

implementation of complete audit process.

. Enhanced corporate analysis of staff expense reporting by implementing

and monitoring internal controls for 500 employee credit cards.

. Ensured 10Q and 10K reportings corresponded with financial statements

through conducting regular thorough reviews.

Education and Credentials

Master of Business Administration

Johnson & Wales University - Providence, Rhode Island

Bachelor of Science, Business Administration

North Adams State College - North Adams, Massachusetts

Professional Development

Microsoft Office Certification Program - Clark University

Professional Organizations

Member of Boston Chapter - Institute of Internal Auditors

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