Project Management

Kashif (Kash) Heyat (PgMP PMP )

*** *. **** **. *** 11H, New York, NY 10022 ***********@*****.*** 917-

***-**** ********: Kashif Heyat

KEY QUALIFICATIONS

I am an innovative and seasoned leader with 12 years of professional

experience. I have proven success in client engagement and building &

leading teams to deliver various complex innovative business, strategic and

technology initiatives. I have a successful track record in creating PMO

from ground up within various organizations and managing multiple

initiatives from end-to-end. I am a result oriented professional possessing

strong leadership, analytical, decision making, problem solving,

influencing and negotiating skills. I am looking for a challenging career

oriented opportunity.

PROFILE SNAPSHOT

Certified Project Management Professional (PMP ) from PMI (License #

1374315)

Certified Program Management Professional (PgMP ) from PMI (License #

1481616)

Experience in SDLC initiatives in .NET or JAVA environment.

Experience in owing P&L, Business Development, Customer Solutions Delivery

within a Portfolio / Organization

Hands on experience in building PMO team, governance and processes to align

with business needs with PMBOK guide and standards.

Proven experience in creating budget, forecasting expenses and creating

roadmaps for Programs & Projects

Hands-on experiences in aligning client strategies with various business

requirements, developing various outsource models and creating governance

for lean practices.

Proven ability in creating metrics and building business cases for upper

management to make decisions

Proven ability to successfully manage large and complex innovative Business

& IT Initiatives/Programs/Projects in cross functional & global

environments to optimize cost and simplify performance.

Hands-on experience in creating, managing and controlling

Portfolio/Programs/Projects budget of $50 Million +

Experience in managing 50+ team members on programs and projects globally

Experience working with off-shore teams in India, Vietnam, UK, Germany,

France

Proven experience in successfully using various strategic analysis tools

(SWOT Analysis, BSC, etc.)

Proven experience on Process improvement and Process Re-engineering.

Experience in reporting status at the Executive Management level (V & C

level executives).

Experience in managing engagement risks and delivery quality for various

client initiatives.

Experience in vendor management processes such as RFI, RFP & RFQ

preparation, attending vendors' conferences, evaluation of proposals and

contract management with the help of legal team.

Expert in Projects, Financials and Reporting Governance

Experience in leading Lean ADM initiatives

SKILL SET

General Tools: MS Project, MS Office Suite

(Word, Excel, PowerPoint, Visio,

Access),

PPM (Project Portfolio Tools) Clarity (CA), Daptiv, Customized

SharePoint, Confluence

(Atlassian)

Skills and Quality: Project Management Lifecycle,

Project Planning, Scheduling,

Estimation, Building SOW, Risk

Management, Budgeting, Vendor

Management, Communication

Management, Proposal Management, Contract Management, People

Management, Process

Change/Improvement,

Quality-Assurance Process,

Project Tracking/Reporting,

Cross-functional Six Sigma,

Strategic Planning, Business

Process Engineering

Business / Management Tools: Balanced Scorecard (BSC),

Cost/Benefit Analysis, SWOT, GAP

Analysis

Web Analytical Tools: Coremetrics, Omniture, Google

Analytics

ERP Systems: Oracle/PeopleSoft, Microsoft

Dynamics and SAP

CRM Systems: Sales Force, Microsoft CRM, Sage

ACT

Issue/Ticket Tracking System: MS SharePoint, JIRA, TeamTrack

and On-Time Ticket Tracker

(Axosoft)

Specialties: PMO, Program & Project

Management, Budget Management,

Process Improvement, Continuous

Improvement, People Management,

SDLC (Software Development Life

Cycle), ), ADM Processes

Industries Served: Finance, Insurance, Education,

Health Care, Publishing, Media,

Tourism, Marketing, IT Delivery

and Food & Beverages

PROFESSIONAL EXPERIENCE:

INDEPENDENT CONSULTANT

Sr. Consultant

January 2011 - Current

Heineken - AMERICAS Region (USA, Brazil, Mexico, Caribbean Islands &

Canada)

Financial / Budget Reporting & Management for IT Heineken AMERICAS REGION

P&L (Profit & Loss) 2012 Analysis for a Total IT P&L of E 78.9 MM (E

78,916,335)

3 Year Plan for Technology Finance (2013 / 2014 / 2015) for a total of E 60

MM

Programs/Projects Delivery of Excellence (DoE) Report Analytics

Program Transformation: Helped client build an executive project status

reporting structure to have an end-to-end program management oversight for

all the efforts in AMERICAS Region.

Strategic & Tactical Project Process Improvements recommendation for the

Americas Region.

Review and recommend Lean ADM Process for the Americas Region

Recommend SharePoint and Clarity best practices and setup structure for

project status reporting and communication portal for the Americas Region.

MetLife, Inc.

Enterprise Mentoring Program: (Enterprise Human Capital Domain)

Lead MetLife's team to come up with the budget, breakdown of cost and

approval process

Enterprise Platform designed to help ~50k employees world-wide to find

Mentors within the organization that fosters learning and growth of

individuals within the organization

Researched, Reviewed, Selected the final Technology Platform (Chronus.com)

Worked with Legal and Vendor Sourcing Team on MSA and SOW for the third

party engagement

Managed the requirement analysis and integration effort of Chronus.com with

HRIS system

Created a status reporting structure using SharePoint and CA Clarity

Automation of 75% of administrative overhead by incorporating a Technology

Component (Chronus.com)

Built a 3 year road-map for Mentoring Program in collaboration with senior

managers (signed off by VP)

Cornerstones of Leadership: (Enterprise Human Capital Domain)

This program fosters MetLife's people managers in enhancing their people

management skills and competencies. It introduces managers to the global

nature of the work environment in the current time.

Built a pre-assessment survey process for creating the benchmark for all

managers participating in the program which will serve as a measuring tool

while comparing data with the post class surveys.

Managed 4 offshore and 4 onshore resources for the Program

A good understanding of MetLife's Enterprise process of MORE (MetLife's

Overall Risk Evaluation), EARB (Enterprise Architecture Review), Vendor

Sourcing Engagement (working with Legal Counsel & Sourcing Group) and ADM

Processes

Divestiture Program: (Mergers & Acquisition Domain)

Created a PMO structure for the Divesture initiative

A total of 14 work streams, 2 Program Managers, 4 Project Managers for the

entire divestiture initiative

Manage work effort using MS Project of functional groups: Finance,

Investments, Treasury, Reinsurance, IT and Human Resources for a

divestiture (divestment) effort for MetLife.

A 105 MM (million) US dollar divestiture deal (60 MM Cash and 45 MM in

asset liquidation)

Worked with functional teams to create and update project plan, Weekly OMM,

Dashboard Reporting

Worked with a third party consultant to create a "divestiture playbook"

based on lessons learned

Reviewed McKinsey's Lean ADM proposal for MetLife and provide feedback

CVS Caremark

Global PMO Office: (Project Management Office Domain)

Responsible for creating, aligning, deploying and training a lean global

PMO to manage a $100 Million contract between CVS Pharmacy and a Technology

Vendor.

Create road map for the $100 Million budget initiative

Mapped and forecasted resource needs for the full program

Aligned milestones to the deliverables defined in the engagement level SOW.

Created an organizational structure and governance for the PMO group.

KAPLAN, INC. (www.Kaplan.com)

April 2009 - January 2011

Sr. Program Manager

Managed multiple initiatives within Kaplan's portfolio.

Researched, reviewed and recommended SharePoint 2007 as an Enterprise

Collaboration System.

Managed a team to implement SharePoint 2007 from initiation till closing of

the project.

Worked with a core team of 6 individuals for a Change Management and

Project Process re-engineering initiative and create an EPMO (Enterprise

Program Management Office). The goal of this effort was to transform the

existing IT structure to meet the strategic initiatives of Kaplan.

I was a lead in managing a team to develop various iPhone and iPad

applications for consumers of GMAT, GRE, SAT and USMLE from inception to

successful closing of projects.

Worked on various Learning Management Systems (LMS) integration of Kaplan's

customers with online portal and integration on mobile applications (iPhone

and iPad) with the LMS portal.

Designed / Build / Managed an innovative Global Sourcing Lean Model for

ADM. Decreased the average staff costs by 50% resulting in over $18 million

in savings and increased the support capacity by 45%.

Managed application decommissioning initiative to consolidate 8 systems

into a single CRM system (SF)

Managed a successful program (Content Delivery) for the estimated revenue

of $ 20 MM in 2 years.

Worked with an external consulting team to strategize, analyze a Business

Transformation Initiative for Kaplan Health, a subsidiary of Kaplan, Inc.

The two distinctive goals of the initiatives were to improve business

practice and increase the bottom line. As a result of the Business

Transformation we estimated Cost Savings of $350K/Year, Overhead Costs

reduced by 20% and Customer Satisfaction increased by 65%

Managed cross departmental and external resources between 8 and 25 based on

size of the initiative.

Created business and technology services alignment strategies and standard

for various Business segments at Kaplan while working with Shared Services

like IT and Customer Services

Created budget and resource requirements with the help of C & V level

executives and team members.

Measured customer satisfaction and analyzed opportunities to improve by

using balanced scorecards (How do customers see us?). The components used

were perspectives, objectives, measures and initiatives.

METHODFACTORY, INC. (www.MethodFactory.com)

April 2008 - February 2009

Consulting Sr. Program Manager @ ABN AMRO & e-Commerce Clients

MethodFactory, Inc. is a Microsoft Gold Partner technology company

providing various consulting and technology solutions such as integrated e-

commerce solution, custom application development, portal solution,

business intelligence, CRM solution and managed support. I managed the ABN

AMRO accounts in addition to other clients. My responsibility was to manage

expectation, scope, timeline, billable hours and relationship for all

clients under my responsibilities.

Responsible for P&L for 35 MM segment of the business

Initiated and implemented a PMO organizational structure with standardized

methodologies and resources that would allow the company to serve its

clients in a value added environment.

Technologies: SharePoint, MS Commerce Server, MS Project Server and .NET

Custom Development

Managed a team of 15 resources in cross regional and cross departmental for

various initiatives from inception to successful completion.

Defined and implemented work streams for team to follow during the ongoing

initiatives.

Created KPI for the team members and portfolio initiatives to measure

performance and take proactive action.

Worked with sales team to determine new project requirements and estimate

for pre-sale effort.

Worked with development team leads towards on-time delivery of project

milestones and deadlines.

Managed client relations and prioritized their need though proper planning

and control process.

Worked closely with the business and technology partners for providing

value added solutions.

Formulated Project Management Process in line with PMI Framework and Six

Sigma standards.

Integral part of the SalesForce integration team (Internal Project) and

Lean ADM Process implementation.

MILES MEDIA GROUP, INC. (www.MilesMedia.com)

August 2003 - April 2008

Business & Program Manager

Miles Media Group, Inc. is a tourism marketing company for the tourism

industry offering an integrated solution to its clients for web, e-

marketing, software development and print solutions. I managed a portfolio

which included software development, public facing web sites and internal

business systems development effort. My responsibility was to manage

budget, expectation, scope, timeline and relationship for all external and

internal clients under my program.

Lead the initiative to design and build a PMO Group to manage all projects

for the organization

Responsible for budgets in the range of $50k - $16 million with average

team members per project ranging between 8 - 20 resources in a matrix form

organization structure.

Responsible and accountable for managing multiple programs and initiatives

directed toward strategic business and clients' objectives within the

Tourism Publishing / Marketing industry.

Worked with clients to build credibility with external and internal

stakeholders at multiple levels.

Maintained alignment of client program scope with strategic business

objectives, and made recommendations to modify program to enhance

effectiveness towards improved results and strategic intent.

Managed cross functional teams in a matrix organization that

conceptualized, analyzed, designed, developed, implemented and delivered

high traffic content driven websites, CRM products for 8 clients in

Florida, Texas, Wyoming and Pennsylvania.

Helped Project Managers develop project plans, define and track tasks,

dependencies, priorities, milestones, deliverables, and risks

Managed a team of 20+ team members to roll out an ERP (PeopleSoft) solution

for internal / external users:

As a result of implementing ERP (CRM / Finance / Portal / LMS Modules) we

decommissioned 14 home grown applications in alliance with the Change

Management Team for the initiative. We followed through the Application

Decommissioning process of Application Identification, Discovery Analysis,

Decommissioning Strategy, Decommissioning Design, and Project

Implementation

Managed client relations and prioritized their need though proper planning

and control.

Led a team of analysts and project managers to create a Miles Media

Knowledge Management System to be utilized as a "One Stop Shop" for all

historical asset and knowledge sharing data for each department. The tool

was created in-house with the ability to create groups and blogs within

departments or cross department.

Led a team of 8 associates in creating mobile marketing strategy for our

clients through mobile web development and integrating SMS technology.

GOSHEN COLLEGE (www.Goshen.edu) June

2001 - August 2003

Project Manager & Analyst

I managed the implementation of an ERP System to centralize information for

Students, Teachers, and Classes. The scheduling and automated syllabus

module of the system resulted in a drastic increase in efficiency and

reduction of call to customer service by 20% for class and schedule help.

Student Teacher Information System

Managed and controlled the $350k project budget. Worked with the Director

of the program to create the budget and procurement plan for the project.

Created Business Case Performed GAP Analysis to gain buy-in on the project.

Created the project charter, worked with the team members to confirm

project risks, scope, issues, assumptions and constraints.

Managed the lifecycle of the project from inception to successful

completion using waterfall development model. Managed multiple teams from

different functional groups during the lifetime of the initiative.

Created a project plan and helped with requirements approval process.

Created a communication/change management plan.

Worked with the team to create a quality assurance and deployment plan.

During the closing phase I coordinated lessons learned with the team and

shared a formal project report.

EDUCATION & CERTIFICATION

Bachelor's Degree from Goshen College, Goshen, IN

Majors: Double major in Management Information System (MIS) & Business

PMP (Project Management Professional) Certification from PMI (License #

1374315)

PgMP (Program Management Professional) Certification from PMI (License #

1481616)

Training/Certification: Business Analyst Training from Requirement

Solutions Group

Affiliations:

Professional Affiliations Project Management Institute (PMI) - Global Level

Professional Affiliations Project Management Institute (PMI) - NYC Chapter

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