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Customer Service Sales

Location:
Waterloo, IA, 50702
Posted:
February 14, 2013

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Resume:

**** **** ******* (***) ***-

****

Waterlooo, Ia 50702

aboc9b@r.postjobfree.com

Tahir Murgic

Pursuing new opportunities where my skills, high productivity, strong work

ethic and initiative will directly correlate to the growth of the bottom

line and the future of your company. Dependable, results-oriented, hands-on

professional who is adepting quickly and successfully responding to ever-

changing environments and situations.

EXPERTISE HIGHLIGHTS

. Management . Logistics .

Customer Service

. Schedule Adherence . Purchasing . Regulatory

Compliance

. Performance Optimization . Cost Reduction . Customer

Relationship Mgnt

. Planning& Product Development . Supply Chain Management .

Reliability

. Productivity Enhancement . Risk Mitigation .

Computer Skills

. Goal Creation and Achievement . Problem Identification and Solution

PROFESSIONAL EXPERIENCE

SUPPLY CHAIN SERVICE INTERNATIONAL,

Peoria, IL

Facility Supervisor

04/2012 - 11/2012

Supervise the planning and execution of daily activities including current

operations, customer requests, and new projects. Maintain required

productivity and quality levels, implementing improvements when possible,

ensure the techniques for determining non-conforming product are accurate,

meeting customer requirements, and maintaining proper material flow.

. Maintain company policies and procedures in accordance with directives

from management

. Insure the techniques for determining non-conforming product are accurate

and repeatable

. Maintain company databases by adding new part procedures and editing

existing procedures

. Interface with the customer and implement customer feedback into daily

operations.

. Communicate inspection status and requirements to customers and employees

. Assign daily workloads to insure the work is completed in a timely manner

. Provide on-the-job training, mentor, and supervise workers

. Other duties and/or responsibilities as assigned

RUAN TRANSPORT CORPORATION,

Des Moines, IA

Transportation Supervisor,

11/2011 - 04/2012

Managerial professional who oversees the highly efficient transportation

operations and ongoing enhancement of company profitability through

dedicated supervision, leadership, coordination, and scheduling of fleet of

drivers. Focused on improving the planning and execution of critical

initiatives and strategic projects. Concurrently tracks and documents

required productivity and quality levels as well as drives necessary

improvements in a timely manner. Oversee efficient transportation

operations and company profitability through supervision, leadership,

coordination, and scheduling of fleet of drivers.

. Ensure consistent compliance with company rules and Department of

Transportation (DOT) regulations as well as the adoption of updated best

practices and accurate and repeatable techniques for determining non-

conforming products. Subsequently maintains the proper material flow.

. Establish and maintain regular, clear communication on scheduling,

inspection status, and service.

. Client-facing asset who consistently meets high customer service

standards and utilizes feedback.

. Effectively trains, mentors, and supervises the staff.

. Ensure compliance with company rules and Department of Transportation

(DOT) regulations.

. Establish and maintain regular, clear communication on scheduling and

service concerns.

EMERSON PROCESS MANAGEMENT / FISHER CONTROLS,

Marshalltown, IA

Co-op / Supply Chain Manager / Purchasing Manager,

01/2011 - 08/2011

Key team member for identification and reduction of scrap cost as well as

process improvement for expediting scrap debit. Worked closely with

Manufacturing Operations to effectively transition new products to the

factory, sustain product production, and oversee product obsolescence

process. Served on Material Review Board.

. Ensured action to manage product non-conformance as well as

unacknowledged and late orders.

. Expedited part ordering by maintaining efficient communication with

Planners via automated email.

. Reduced turnaround time through interaction with Managers from various

departments.

. Managed work environment to maintain clean and orderly condition.

. Improved access and report accuracy through creation of database.

. Provided daily and weekly process improvement updates.

. Inspected incoming raw material for quality issues.

DOLLAR GENERAL, Waterloo, IA

Store Manager 05/2009 -

02/2010

. Implements strategies to improve customer service, drive store sales, and

increase profitability.

. Ensures customer needs are met, complaints are resolved, and service is

quick and efficient.

. Provides support to sales associates during peak periods or when

scheduling conflicts arise.

. Managing and motivating a team to increase sales and ensure efficiency.

. Managing stock levels and making key decisions about stock control.

. Analyzing sales figures and forecasting future sales volumes to maximize

profits.

. Dealing with staffing issues: interviewing potential staff; conducting

appraisals and performance reviews; hiring, and providing or organizing

training, and development.

. Ensuring standards for quality, customer service and health and safety

are met.

KMART, Waterloo, IA

Assistant Manager/Coach, 03/08 -

01/2009

. Responsible for the overall financial performance of the store, including

merchandise sales, credit and other miscellaneous.

. Responsible for revenues, expense management, and achievement of

profitability goals. In addition, also accountable for customer

satisfaction and associate morale.

. Responsible for identifying local customer market demands and working

with the store and district teams to make adjustments to assortment and

merchandising strategy to meet local

customer needs.

SUPER TARGET,

Waterloo, IA

Stocker, 02/2002 -

06/2004

. Stock shelves, racks, cases, bins, and tables with new or transferred

merchandise.

. Design and set up advertising signs and displays of merchandise on

shelves, counters, or tables to attract customers and promote sales.

EDUCATION

University of Northern Iowa Cedar Falls, IA

. Master of Science, Industrial Management, 2011

. Wrote thesis on utilization of Lean Manufacturing, Kaizen, 5S, On Demand

and other methodologies to reduce scrap and improve lead time.

Upper Iowa University Fayette, IA

. Bachelor of Science, Business Administration, 2008

. Emphasis on Management and Human Resources Management

Hawkeye Community College Waterloo, IA

. Associate of Applied Science, Management Information Systems, 2006

CERTIFICATION

. Cisco Certified Network Associate (CCNA) Networking Basics, 2005

TECHNOLOGY SUMMARY

Applications: MS Office (Excel, Word, Access, Outlook, Power Point,

Project, Visio)

Databases: - MS Access, Oracle, SAP,

Networks: - IP, Routers/Hubs, Switches, Email, Ethernet, and LAN/WAN

Systems: - Win9.x/NT/2K/XP/Pro/Vista/7, MS Win Server, SharePoint

Server, Linux, DOS

MEMBERSHIP

The Association of Technology, Management, and Applied Engineering (ATMAE)

LANGUAGES

English, Bosnian, Croatian, and Serbian



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