Executive Assistant

LILETTE L. POWELL-SMITH, CPS, CAP

***** ********* *******, ** ***** 313-***-**** 313-***-**** ***********@*****.***

Office Management Travel Arrangements Event Planning Customer Service Expense Reporting

Database Administration Calendar Management Research / Data Analysis Records Management

Meeting Coordination Client Relations Reception Billing/Invoices Staff Training and Coaching

- QUALIFICATIONS SUMMARY -

Certified Professional Secretary (CPS) and Certified Administrative Professional (CAP) with over 15

years of experience and a proven history of coordinating administrative functions and going above and

beyond to provide executives with comprehensive administrative support enabling them to focus on

achieving strategic goals and corporate missions. Recognized by executives as a trusted business

partner who is reliable, resourceful, and hardworking. Natural leader with experience directing office

operations and overseeing office staff. Detail-oriented and places a premium on organization and quality.

Track record of analyzing workflow and implementing process improvements to boost efficiency

Computer/technical savvy and proficient in Microsoft Outlook, Word, Excel, PowerPoint, and Visio

Friendly team player with excellent communication (both oral and written) and interpersonal skills

Versatile and flexible with strong time-management and multi-tasking skills to meet tight deadlines

- PROFESSIONAL EXPERIENCE -

Team Detroit, Dearborn, MI 1998 – present

Executive Assistant (promotion) 2003 – present

Prioritize daily workflow and provide vital executive support to an Executive Vice President of this

advertising firm. Manage busy calendars and schedule appointments. Coordinate meetings and create

meeting materials. Plan and execute major client meetings and dinners. Author and distribute internal &

external executive correspondence. Create filing systems to manage confidential executive documents.

Vet incoming phone calls, emails, and mail. Coordinate executive travel and prepare expense reports.

Increased operational efficiency and productivity by streamlining existing paperwork processes

Recognized as the “go-to” person to quickly solve problems and ensure all deadlines are met

Created and currently maintain a database containing information for all clients across the country

Administrative Assistant 1998 – 2003

Began employment as an administrative assistant, providing multifaceted clerical support throughout

the entire office. Served in a front-line customer service role, liaising directly with clients to answer

questions and resolve issues. Transcribed meeting minutes and other dictated material. Created office

templates and forms. Ensured office files were organized and easily accessible. Controlled office

calendars, scheduled appointments, and coordinated meetings. Screened and transferred incoming calls.

Ancient Egyptian Arabic Order Nobles Mystic Shrine, Detroit, MI 1997 – 1998

Convention Department Secretary

Coordinated administrative operations and provided essential administrative support throughout the

convention department, including providing direct support for the department director. Coordinated

travel and reconciled travel expenses for the convention department director. Controlled the

department calendar and scheduled departmental meetings. Organized and maintained department

records. Processed convention refunds. Provided backup support for the treasury department secretary.

Provided essential support for the organization’s annual convention (registered over 10,000

participants for the convention and coordinated housing for thousands of convention participants)

Vickers Incorporated, Rochester Hills, MI 1988 – 1997

Office Manager / Training Coordinator (promotion) 1991 – 1997

Directed daily office operations and coordinated training functions at this busy training center. Handled

general office accounting including processing $1M in annual tuition billing and reconciling daily office

expenses. Motivated and coached office staff. Drafted letters and memos. Coordinated student travel and

housing arrangements. Compiled and disseminated training information. Managed confidential student

records. Executed many mass mailing projects. Assessed needs and purchased training course materials.

Collaborated in designing and implementing the company training manual for training coordinators

Regional Sales Department Secretary (promotion) 1988 – 1991

Prioritized departmental workflow and provided comprehensive administrative support in a fast-paced

sales environment. Created department filing systems to manage sales records/documents. Coordinated

travel and created travel itineraries. Managed the department calendar and scheduled appointments.

Drafted & distributed client correspondence. Coordinated meetings and created meeting presentations.

Purchasing Clerk 1/88 –11/88

Began employment as the purchasing clerk; quickly promoted to regional sales department secretary

(after only ten months) due to outstanding performance and dedicated service. Entered, copied, and

filed purchase orders. Organized department records. Coordinated meetings and travel arrangements.

- EDUCATION, CERTIFICATIONS, AND LICENSES -

Certified Professional Secretary (CPS) – International Association of Administrative Professionals

Certified Administrative Professional (CAP) – International Assoc. of Administrative Professionals

Undergraduate Courses in Liberal Arts – Oakland University and Michigan State University

Licensed Notary Public – State of Michigan

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