Customer Service Manager

RESUME

Luwisa Seely

P.O. Box ****** San Diego, CA. 92191

858-***-**** Email:

****.********@*****.***

Education

University of Colorado - B.S: Geography

Regis University - MSOL: Master of Science in Organizational Leadership

Regis University - MS: Strategic Human Resource Integration

Work Experience

2/05 – 8/12

Employer: Home Health Care, Inc.

Address: Home Office located in Denver, Colorado

Job Title: Operations Manager/ Human Resources

Duties: Oversee company policies and procedures, development of employment programs and salary compensation, lead, define, implement and oversee HR policies and initiatives, conduct department manager meetings, performance appraisals, disciplining employees, implementing new department policies and procedures, recruitment, exit interviews, prepared and analyzed monthly and annual budget expense,reports, writing job descriptions, employee relations, created and updating company manuals, conducted regional and international compensation studies, maintained and updated company health, retirement and wellness programs, maintained vender relations, HRIS, applicant tracking systems, workers compensation, terminations.

*Relocated to San Diego

Address: Denver, Colorado

Job Title: Recruiter

Duties: Answering client phone calls, maintaining strong working relationships with existing clients, creating job descriptions, developing and maintaining a qualified preparing offer letters, packages and new employee information, applicant screening for qualifications, interest level, compensation, relocation needs, and availability, building networks in order to locate qualified candidates, assisting in public relations to establish a strong reputation for the company to attract new recruits, develop working relationships with colleges and universities to assist in recruiting, writing rejection letters, preparing offer packages and preparing new employee orientation packages, Partnering with internal staff and department heads to analyze and forecast staffing needs, strategic planning implementation, various administrative duties.

1/00-9/00

Employer: State of Colorado-Denver, CO.

Position: Administrative Assistant II/Loan Servicing Department

Duties: Customer service, assisting students over the phone with loan inquiries,

Disclosed course of action for every call, offered forbearances, deferments, and other options to maintain the loan integrity at all times, batching, distributed daily work to employees, processed mortgage forms for student verification purposes.

Computer Skills

Proficient in all Windows applications, Outlook, PowerPoint, Adobe Photoshop, Arc View, Arc Info software, Excel, Quickbooks, and working knowledge of all human resource related programs.

Professional Memberships

SHRM, OD Network

References Available Upon Request

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