Customer Service Medical

N**** County Road P

Watertown WI *****

Phone: 920-***-****

E-mail: *********@*****.***

Qualifications Summary

Customer Service professional with over 5 years of customer service support

in the medical insurance field. Self-confident, organized, and committed to

excellent customer service. Strong confidentiality, integrity, and patience

gained from workplace experience. Proficient in Word and Outlook. Excellent

communications, organization, attentive, and time management skill and

willingness to be part of a high-performing team.

Highlights

Experience

September 2005 RDM Telcom

to Current Whitewater WI

Tele-Interview Medical Insurance Underwriting

Complete on average 20 confidential medical history

underwriting interviews per day via phone.

Proficiently use Microsoft Word and Outlook.

Create new case orders and follow them through by

corresponding with the writing agents and

underwriting department until they have been

completed.

Education

March 2011 to Penn Foster Career College

Current Scranton, PA, USA

Paralegal, Associates Degree

I am currently enrolled in the Paralegal program. I

have successfully completed two of the four semesters

with courses including: Legal Terminology,

Investigations and Interviews, Torts, Business Law 1

and 2, and Information Literacy among all of my

general education credits.

2008 Black Hawk Technical College

Janesville, WI, 53546

Medical Administration, Associates Degree

I have successfully completed courses in Medical

Terminology, Medical Transcription, Billing/coding,

Economics, and Office Professionals among the general

educations credits.

Rachel Smith

. Understands Confidentiality

. Fast Learner

. Microsoft Proficient

. Type by touch; 76 WPM

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