Administrative Assistant

Deborah Carver

**** ******** ******, #**, *******, Massachusetts 02764

508-***-**** **********@****.*******.****.***

Summary

Administrative and Office Services Professional well-respected for ability

to take initiative, multi-task, and manage projects with excellent

organizational, communication, and customer service skills. Strong

computer skills specializing in Microsoft Excel and presentation of data.

Attentive to detail, able to adapt quickly as an independent thinker and

effectively prioritize to meet deadlines. Strong team player with

leadership skills and effective communication in customer relations both

internally and externally at all levels within the organization.

Project/Account Management Revenue Growth Generation

Committed, Loyal, and Dedicated Excellent Troubleshooting Skills

PC Proficient (Microsoft Office Client Focused, Detail Oriented

/Quickbooks) Certified Microsoft Office Specialist

Thrive in Deadline-Driven Environments (Excel)

Customer Service Relations

Relationship Building

A.S. Office Administration/

Certificate of Achievement- Accounting

(in progress)

Experience

Bureau Veritas, Consumer Product Services, Taunton, MA 1988-2011

A leading consumer products testing, inspection, certification, engineering

services company servicing over 400 global retailers

(www.bureauveritas.com/cps).

Account Manager (2009-2011)

Managed global program handling all aspects for the global quality

assurance testing programs for several accounts with a combined sales

budget of over $10 million.

. Budget forecasting and sales analysis of assigned accounts.

. Strong customer relations skills used to grow and retain business.

. Implemented process improvements to increase customer satisfaction and

improve operational efficiencies.

. Identification of new business opportunities.

. Developed program procedures, manuals, and quality assurance plans for

assigned accounts.

. Developed proposals for new business opportunities.

Senior Administrative Assistant (1996-2011)

Worked directly with Vice President of Account Management assisting with a

diversity of small business functions, as well as larger scale confidential

projects.

. Created working tools for senior management by compiling account

financial status.

. Developed Standard Operation Procedures to satisfy needs of customers.

. Developed and maintained the organizational chart for the Americas

region.

. Compiled payroll for department (reviewing timecards, documenting hours

worked, recording other time off, as applicable).

. Customer correspondence, including business letters and proposals.

. Coordination of travel (both domestic and internationally).

. Maintained meeting scheduling for senior staff members.

. Processed expense reports for Vice President (all travel expenses and

other department expenses).

. Created and administered an Excel training workshop for internal staff.

. Conducted internet research to capture business opportunities and

understand account strategies.

Earlier Roles - Testing and Operations (1988-1996)

Held a series of positions throughout the laboratory operation during first

nine years of employment from Laboratory Technician to Senior Department

Manager.

. Managed customer requests and delivered timely and accurate results.

. Coordination of complex data collection and reporting.

. Maintained turn-around time of 95% on a monthly basis.

. Achieved department goals and budgets.

. Planned department meetings, enhancing a team player atmosphere.

. Provided support to senior staff.

. Conducted physical and performance testing of hardline/apparel products

within specified requirements according to test methods (AATCC, ASTM) and

federal / state regulations.

Education and Certifications

A.S., Business Administrative (General Management), Bristol Community

College, Fall River, MA

GPA: 3.8, Graduation Date: 2011

A.S., Office Administration (Executive Administration), Bristol Community

College, Fall River, MA,

In Progress, Expected Completion: August, 2013

Related Coursework and Grades:

Principles of Accounting I (A) Personal Financial Planning (B+)

Principles of Accounting II (A) Business Functions and Practices (A)

Cost Accounting (A) Business Law (A-)

Business & Financial Math (A) Principles of Management (A)

Intermediate Accounting I (A+) Marketing Principles (A)

Intermediate Accounting II (A) Business Financial Software (A+)

Microsoft Word (A) Microsoft Office (A)

Certificates:

. Certified Microsoft Office Specialist (Excel), Certiport (2012)

. Microsoft Office Training, CompuMaster (2007)

. Microsoft Excel (Basic and Advanced), CompuMaster (2007)

. Exceptional Customer Service, Rockhurst University (2003)

. Basic Supervisory Skills, Padgett Thompson AMA (1999)

. Dealing with People with Tact and Skill, Fred Pryor Seminars (1999)

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