Quality Assurance Manager

Shelia R Gerstner

***** ******** ***** ***, ************, FL 32218

904-***-**** 904-***-**** ***@*****************.***

SUMMARY:

I am a socially-conscious entrepreneur and leader focused on business

development and community service. My career spans social and economic

development, service and retail sales, business management, marketing,

accounting and broadcasting. My critical thinking skills aids me in

strategic planning, crisis resolution and connecting businesses with

community needs.

EDUCATION:

. Florida State University, Tallahassee, FL, Master of Social Work-

Social Policy and Administration (crisis intervention, disaster

relief, Honor Student)

. Arizona State University, Phoenix, AZ, (BSW, Honor Student)

. Kaplan College, Davenport, IA, (Diploma, Accounting/Radio

Broadcast, Honor Student)

The Department of Children and Families 2012-current

. Conduct analyses of child safety, mental health/substance abuse and

adult protective service programs and other services provided to

customers of the Department of Children and Families, its service

providers and partnering agencies, focused on issues surrounding

Quality Improvement (QI) and Quality Assurance (QA)

Vice-President-CFO, Communitelligence Inc. 2002-current

. Responsible for overall strategic direction, staffing, marketing

and oversight of events and content of members-only online peer

learning network

. Produced more than 75 webinars and dozens of national conferences

on best practices in corporate communication, social media, crisis

planning, intranets, marketing, internal communications and

reputation management

. Secured sponsorships of Communitelligence events with Coca Cola,

Cisco, AT&T, Pfizer, Con Edison, Applied Materials, Pepco Holdings

and Seyfarth Shaw

Social Worker, Glendale Union High School 2010-2011

. Performed student intake and counseling through student services

. Resolved student-to-student and student-to-teacher conflicts by

helping students to build positive communication channels

. Helped to identify and develop resource manuals to aid students and

their families

. Facilitated and set agenda for anger management groups. Used

positive and negative word forms to give voice to negative emotions

to provent violent actions

. Created Positive Peer Culture Group to help teens come to terms (in

a safe environment) with conflicting feelings of fear and

aloneness, resulting in healthier life practices

Owner/Manager, Suitcase Boutique and KNY Clothing 1993-2010

. Created a market for high-end women and men's clothing in two local

malls (Davenport, Iowa and Moline Illinois)

. Staffed, managed, performed inventory/ accounting and financial

forecasting

. Acted as retail buyer and chief marketer

Owner, Manager, Performing Arts Salon and Gallery 1990-2007

. Founded a unique and successful multicultural business that

combined cosmetology, beauty concepts and art grossing more than

$300,000 annually while managing and inspiring the success of more

than 28 contracted stylists and six house employees

. Launched and produced community outreach programs that provided

scholarships for under-privileged youth and non-profit agencies

PROFESSION RECOGNITION, COMMUNITY SERVICE AND OTHER EXPERIENCES

. Golden Key international Honour Society

. Co-founder, The Saharrah Foundation, art and artists supporting

Fight SMA, 2007

. Recognized in Iowa Women in Business magazine, 2002

. Continued Education Instructor/Educator, State of Iowa, Capri

Cosmetology College, 2001

. Career and Personal Development Instructor, Scott Community

College/State of Iowa, 1996-2002

. Bridges to Success, presenter, Rock Island, Illinois, 1995

. Created and headed Fashions for Scholars scholarship program

funding educational opportunities for youth in the Iowa/Illinois

Quad Cities. 1995-2006

. President and Commencement Speaker Class 166 Dudley's Cosmetology

College (Boot-camp for Career Advancement) 1990

. Honor student and Commencement Speaker at American Institute of

Commerce, Davenport, IA, graduating class, 1987

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