Customer Service Manager

Tauqeer Razzaq

**** ******* **, ******** **, ****5 ? 917-***-**** ?

********@*****.***

District Manager

Retail / Supply Chain / Consumer Products

Effectively manage operations to provide patrons with a safe, and

satisfying shopping environment. Motivating expert, knowledgeable in

aligning cross-functional teams to meet and exceed corporate performance

objectives and manage multiple locations. Able to ensure compliance with

company customer service guidelines, schedule and prioritize work of direct

reports to guarantee planned sales and profit goals are achieved. A

proactive and versatile manager, adept at generating new business,

maintaining customer satisfaction and driving successful expansion within

highly competitive markets. Outstanding capabilities to control shrink as

well as monitoring and regulating store expenditures. Possess a creative

talent to design effective commodity displays and merchandising exhibits

for new product promotions. Accurately govern inventory and pricing control

for proficient operation as well as all strategic company marketing

initiatives. Retain multi-lingual communication fluency in the English,

Punjabi, Hindi, and Urdu as well as proficient in the Spanish and Bengali

languages.

Core Qualifications

Training/Staff Development Inventory/Material/Supply Loss/Shrink Prevention

Control

Merchandising Human Resources/Labor Customer Service/Sales

Exhibits/Displays Relations

Advertising/Promotions/Marke Financial Regulations/Policies/Proce

ting Administration/Budgeting dures

Professional Experience

Francis Hill Inc., Hollis, NY February 2001 - Present

Regional Manager

Oversee two locations across Queens New York, which includes; visual

merchandising, marketing initiatives, ordering merchandise daily, tracking

payroll and creating schedules. Monitor inventory, merchandising delivery

and serve as main contact for salesman. Direct stock and organizing aisles

and shelves, hire new employees and address customer complaints when

needed. Maintain security throughout the stores and assure the locations

are appealing to customers from a marketing aspect.

Accomplishments:

. Sustain an average increase of 10% to 15 % in monthly sales through

introduction of new merchandise.

. Manage approximately 10 to 15 employees and ensure peak performance

daily.

. Govern more than $1.2 million in inventory, track merchandise through

reports in order to disseminate appropriate action and educate associates

on proper inventory control.

. Manage payroll exceeding more than $10,000 per week or $40,000 per month.

. Monitor one location with 7,800 square feet and the other store with

10,000 square feet.

Loreal Inc., New York, NY June 2000 - January 2001

Sales Associate

Facilitated cash and credit card transactions, stocked and displayed

merchandise as well as ticketed and priced merchandise accordingly. Handled

customer relations, opened and closed the location as required by

management.

Accomplishments:

. Consistently improved clientele volume through highly functional customer

service skills and aggressive marketing and campaigning of various

products.

. Simultaneously functioned at three different branches in New York City.

P.A.C., New Hyde Park, NY February 1997 - February 1999

Warehouse Worker

Loaded and unloaded trucks, stocked shelves and completed warehouse

operations as required. Compiled orders and assured merchandise was

complete and ready for UPS/FedEx pick-up.

Accomplishments:

. Processed over 200 boxes in inventory daily.

. Assured 90% maximum on time loading and delivery.

Education

New Town High School, Elmhurst, Queens, NY, Diploma

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