Project Engineer

SWAMY S C

*********@*****.***

Mobile: +91-812*******

Professional Profile

4.4 years of total experience in IT industry on Customer Relationship

Management.

3.3 experience in SIEBEL CRM Admin, SSO, Product Configuration, and Order

Management.

Experience in Migration Activities, OBIEE Report.

Exposure to EIM, EAI, CLARITY, Web Self Care Systems.

Working experience in Datacenter as a Technical Lead in Production Support.

Strong analytical skills and problem solving capabilities with excellent

communication skills.

Willingness to learn the latest cutting edge technologies.

Have experience working with Client and business analysts.

Technical Summary

Operating Systems Windows XP,UNIX

Database Oracle 9i, Oracle 10g

Development Tools SIEBEL 7.8, SIEBEL 8.0

Educational Background

Degree Year of Institute/University

Passing

B.E - Electronics and 2008 National Institute of Engineering,

communication Mysore, India

Employer History

Working for Tata Consultancy Services as a System Engineer, Kolkata, India

Period: October-2008 -Present.

Professional Summary

Tata Sky Project

Duration: 9 Months Team Size: 4 Role: Admin Location: Bangalore,

India

Technology: SIEBEL CRM 7.8

The Client is one of leading Direct - to - Home (DTH) Service provider

in India. Objective of the project is to provide best service in DTH

service and Self Care facilities to Customers.

Responsible for

> Siebel Administration on Solaris server.

> Server Installation and Configuration in all environments.

> Deployments and Repository Migration.

> Server Maintenance and Support.

> Server Migration and up gradation.

> Scripts Monitor and Batch Process Maintenance.

> Shell Script Writing for Siebel Health Check.

CDR Project for Bharat Sanchar Nigam Ltd India.

Duration: 30 Months Team Size: 9 Role: Module Lead and Admin

Location: Kolkata, India

Technology: SIEBEL CRM 8.0

The Client is one of the largest Cellular Service Provider in India.

Objective of the Project was for migration into CDR platform,

implementation of CDR based Billing, Maintaining unique system in India.

Responsible for

> Client Interaction and decision.

> Overall responsible of CRM application, Installation and

Configuration, CRM admin, Order Management, OBIEE admin,

Web Self Care, deployment.

> Change Request Analysis with Client and understanding of

Business requirements.

> Technical Assistance from CRM module.

> Involved in Data Migration activities.

> Handling Project handover Process and sign off with Client.

> Reconciliation of Data with Other module.

> Data scrubbing in Production.

> User Level Documentation of new deployment.

> Shell Scripting.

Library Project.

Duration: 4 Months Team Size: 6 Role: Application Developer

Location: Kolkata, India

Technology: Visual Studio 2005

Automated Library System is used to manage the library system in an

institution. The aim of automated library system is to ADD new book entry

into the library database, To DELETE selected book details and to UPDATE

the book details.

The additional features of this project includes to view the details

of the library system and if the issued book is not returned on time, then

user has to pay as fine for the particular extended days.

Responsibilities:

> Implemented the application layer using ASP.NET and C#

> Validations using java scripts.

> Developed presentation layer using server-controls, HTML

controls and user controls

>

> Used ADO.NET for retrieving data from MS SQL Server 2005

database Analyzing required database modification and

creating required stored procedures

Personal Details:

Father Name: Chandrappa H

Mother Name: Vishalamma N

Sex: Male

DOB: 11/01/1987

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