Customer Service Manager
Resume:
Jennifer Campbell
Tempe, AZ 85282
aboasf@r.postjobfree.com
Objective
Provide value-adding professional service and
leadership in the accounting and finance areas of a
customer focused organization by performing world-class
external and internal customer service, building team
relationships, empowering people, and continuously
improving processes.
Qualifications
Adaptable results-driven business and financial
professional with the capability and reputation for
getting the job done quickly and accurately.
Strong communication, organizational, administrative,
and computer skills.
Able to work well with all levels of the organization.
These skills, along with the ability to gets things
done, have gained respect with the organizations and
resulted in quickly becoming the go to resource for
questions and assistance from all area of the company.
Resourceful and creative decision-maker, strategic
thinker and problem-solver always searching for
innovative solutions, fresh approaches and new ideas.
Ability to see the big picture and also focus on
specific issues.
Experience
2009 - 2012 WASTE MANAGEMENT OF AZ/NM
Senior Biller
Specialized Municipality Invoicing
Daily interaction with City Officials
LUKE AFB Invoicing
Regular Customer Invoicing Daily Reconciliation
Revenue Adjustments
Journal Entries
Setup customer accounts
Contracts
Aging Reports
Heavy Collections
Research and Resolution
Month end
2008 - 2009 Spiral, Inc
Accounting Receivable Supervisor
Oversee Accounts Receivable for all entities and have
specific GL account responsibilities
Responsible for documentation and staff
responsibilities relative to AR
Monthly Invoicing
Aging Reports
Heavy Collections for all companies
Setup customer accounts
Cash Receipts
Revenue Reconciliation
Journal Entries
Security deposits & refunds
Trade Notes payable
Financial Reporting
Monitor aging reports
Bank Statements Reconciliation
Research and Resolution
Contracts
Backup for Payroll Manager
Backup for GL Manager
Backup for HR Manager
Backup for AP Manager
Assistant to CFO
2006 -2007 AMEC Infrastructure
Project Accounting Lead
Provided weekly and financial reporting to VP of
Operations
Researched, compiled and submitted information required
due to ongoing FAR audit
Issuing of Complex Client Invoices - Central Billing:
Contract, T&M, Lump sum billings
Working in a Customer Service environment, interacting
with Projects and Clients
Monthly Reconciliation's of Unbilled and Revenue
Efficiently prepare and execute job cost transfer
New Job Setup
Labor and Non-labor Adjustments
Reviewing Daily Client Remittance report
Research and Resolution
Month end Process
Miscellaneous duties and special projects as assigned
Obtain lien releases for payment as well as process
project information for preliminary notices
Reconciliation of bank statements
2005-2006 Phillips and Associate Law Firm
Accounting Supervisor
Approve all check requests
Approve/Create work schedules
Prepare bank deposits (review check date for accurate
placement)
Open all new cases/accounts
Run regularly schedules credit card payments
Review memos for accurate completion
Review all reports before they leave the office
Daily review "new money" file to ensure all monies are
deposit within 3 days
Daily Reconciliations
2000- 2005 Bechtel Corporation
Global Receivables
Handle International / United States Cash Entries
Reserve / Write Off all receivables per procedure
Inter-company settlements
Clean up all receipts/credit memos
Issue Outstanding Receipts & Credit Memo's to the
Billing Department
Input field and home office information into the
Accounts Receivables system
Reconcile Home office and Field Office Receivables
Detail Aging Reports
Global Business Unit Summary Aging Reports
Daily upload of invoices - Home Office & UK
Currency Conversions
Issue quarter-end Account Receivables reports
Research and Resolution
Month end Process
Review Co-workers journal vouchers before supervisor
approval
Reconciliation of multi-currency bank statements
Miscellaneous duties and special projects as assigned
Project Accountant
Monthly Reconciliation's of Unbilled and Revenue
Issuing of Complex Client Invoices in a multi-currency
environment
Working in a Customer Service environment, interacting
with Projects and Clients
Efficiently prepare and execute job cost transfer
New Job Setup, JADB Accuracy
Labor and Non-labor Adjustments
Reviewing Daily Client Remittance report
Research and Resolution
Month end Process
Miscellaneous duties and special projects as assigned
Education/Computer
Bechtel University Accounting on line course
QuickBooks Pro-Advisor on line course
Microsoft Office
Oracle 11i Receivables
Solomon
QuickBooks
Mas 90/200
References
George Unruh 602-***-**** Spiral, Inc
Cheryl Redger 480-***-**** AMEC Infrastructure
Lynelle Unruh 602-***-**** Bechtel Corporation
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