Customer Service Sales

RESUME

Gary Lee Gentry

**** ****** ** . ** *** 690 . E. Aurora . NY 14052 . 716-***-**** .

******.****@*****.***

Professional Summary

A results oriented professional with experience in the areas of revenue

growth, sales development, and

product marketing. Demonstrates the ability to identify, develop and

capture new customers. Implements

corporate plans to successfully increase market share, revenue and profit

margin.

Areas of Expertise

Face to Face Sales - Revenue Development

Recruiting

Marketing - B2B / B2C

Project Management

Database Management

Technical Support

Customer Service

Technical Writing

Website Management

HTLM based Graphic Art

Professional History

Sales & Marketing Associate

2011 - 2012

B3CG Interconnect USA, Plattsburgh, New York

Industry:

Ground Transportation Electronics

. Developed a sales & marketing plan, focused on expanding revenues within

corporate core markets.

. Identified potential new customers - promoting new business development.

. Worked with customer service to satisfy new program requirements for

existing customers.

. Utilized and maintained the company's customer database.

. Maintained, and upgraded the corporate website - creating new HTML based

content on demand.

. Utilized business office software products such as MS Excel, MSWord, MS

Power-Point, and Adobe

Photoshop, along with database software packages such as Goldmine to

increase sales revenues.

Sales & Marketing Associate

2007 - 2010

Luminite Products Corp, Salamanca, New York

Industry:

Flexographic Printing Equip-Packaging

.

Developed a sales & marketing plan designed to increase the customer base

and revenues.

. Concentrated on improving existing customer relationships - increasing

core revenues.

. Designed an improved marketing processes - to efficiently identify new

revenue opportunities.

. Improved the prospecting process- increasing accuracy - growing new

opportunities in the sales funnel.

. Created a B2B & B2C e-mail based delivery systems - to transmit the

corporate selling message[s].

. Mentored and managed outside sales, customer service, marketing and

graphic art personnel.

. Increased first year sales revenues by a modest 4%.

Sales & Marketing Associate

2004 - 2007

Gentry Associates, Buffalo, New York

Industry:

Sales consultants-All Industry

.

Developed written assessments of OEM client's inside and outside sales

forces, customer service and

marketing departments. Offering constructive recommendations for improving

the accuracy of sales

forecasts and marketing focus. These efforts, resulted in increasing

efficiencies associated with time

management - thereby developing customer base growth by attracting new

customers and winning new

program revenues.

Education

Associate Degree, Electronic Engineering, Pierce College

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