Customer Service Quality Assurance
Resume:
Lidia Roman
Bronx New York ***67
*******@*****.***
OBJECTIVE: Seeking a position utilizing my Administrative, Management Supervision, and
Customer Service Skills.
EDUCATION
Christopher Columbus, Bronx, New York
High School Diploma (1997-98)
Katha r ine Gibbs School, New York, New York
Legal Executive Assistant certificate (2004-05)
Bronx Community College Bronx, New York
Computer Information Tech. (1999-04)
Obtained 73 credits, w/knowledge of the following:
Wylbur, COBOL, Visual Basic, and HTM L web Page Designing
New York Language Center, Bronx, New York
ESL (English as Second Language) 1999
SKILLS
Computer System Administration/Technical support
Proficient in writing programming languages such as: Wylbur, COBOL, Visual Basic, Proficient
Html Web Page designing.
EMPLOYMENT HISTORY:
F i rst T ransit 2005-present
M anagement and Customer Service
• Multicultural bilingual vendor.
• Responsible for staff of 100 workers extensively with quality assurance
p rograms performed evaluations.
• Responded to customer inquiry and needs in a timely manner.
• Communicate and understand customer issues related to their t ransportation
services.
• Resolve problems by working with carrier Dispatchers
• Process route openings, insertions, extensions and Issue resolutions.
• Authorize trips outside of Access-A-Ride services when necessary
• Schedule alternative rides for passengers.
Contact this candidate