Customer Service Project

Yan L. Nugent

***** ********* **., ****, ** *****

Home: ***-***- **** • Cell: 517-***-**** • Email: ***********@*****.***

Professional Experience:

Michigan State Industries (MSI), 1999 – 2011

5656 S. Cedar St. Lansing, Michigan 48911

* Oversaw the State of Michigan Industries engineering drafting operation statewide ensured that all engineering drawings both blue prints and electronic files were maintained and properly updated and comply with the state, and federal regulations.

* Created and completed detailed drawings from rough sketches to full detail 2D assembly drawings including schematic diagram to complex 3D modeling concepts using Geometric Dimensioning and Tolerancing to meet project deadlines.

* Performed drafting check on all production drawings which include form, fit and function and material specs. while performed complex mathematic calculations including the use of decimals and fractions to convert standard measurement to metric measurement and vice versa.

* Facilitated and ensured that the quality of design, and drawings were accurate. Also performed ECR (Engineer Change Request and ECN (Engineer Change Notice) and Bill of Materials/Part Lists from product design Organized and maintained CAD documentation for each project.

* Served as a resource person to the design team on matters concerning drafting practices and procedures while communicated with Team Members, Project Managers, and Team Leaders on workload status to ensure goals and deadlines were achieved.

* Led new product creation in prototype development using various measuring instruments including micrometers, calipers and other measuring instruments to process and collect test data for engineers and product development team while assisted project teams with drafting detailed drawings and assisted Research and Development team with product research via the internet and test data.

* Attended management meetings and participated in management Annual Budget Planning. And provided project feedback and recommendations to Managers.

* Wrote progress reports, while maintained system filing. Assisted management staff with manual writing and updated operating procedures.

* Assisted Sales with customer service included product presentation via PowerPoint; created cost estimates, analyzed project spending and responded to emails and phone calls. Also worked one-on-one with the customer on Sales projects while analyzed and reviewed project expenditures for accuracy and escalated decisions to appropriate staff or utilized company’s policy to carry out appropriate steps to resolve problems.

* Evaluated, developed and conducted staff training with AutoCAD when necessary; traveled to jobsite as required and helped other staff with miscellaneous requests on various projects within the department.

* Self-managed other responsibilities included having a persistent workload daily and by initiated new projects from priority list with minimal instruction.

* Adoptable to learning new software including Pro-E, and Chief Architect.

Qualifications:

*Twelve years of experience in AutoCAD 2D and 3D drawings including schematic, detail, and assembly drawings. Assisted with design modifications and upgrades to existing designs; experience with measuring instruments such as micrometers and calipers. And also proficient with decimals and fractions and with Bill of Materials/Part Lists.

* Dependable, integrity, and enthusiastic; well organized, persistent, self-motivated, independent yet collaborative; good communicator and goal getter.

* Fifteen years of combined experience in MS Word, Excel, Lotus, and PowerPoint application.

* Proficient with plotter operation, copy machine, laser printers, and fax machine. Also, knowledgeable with various types of lab equipment.

* Proficient in workflow procedures and abled to learn new software quickly.

* Have strong verbal and written communication skills.

* Have a valid driver's license and willing to travel domestically.

Education:

Lansing Community College

Associate's degree - 1993

Drafting and Design Technology

Northwood University

4000 Whiting Dr., Midland, MI 48640

Bachelor’s Degree - 2003

Business Administration