IT Systems Analyst

Joel Lytle-Silverman

**** ******** ****. *******, ***** 77074 Tel: 713-***-**** /E-

mail:**********@*******.***

Summary

Over the past ten years I have held positions that have involved

international sales and marketing, operations and client direct support. In

the last few years I have developed more into the Information technology

side and working with diverse operating systems, hardware and various

software programs along with networking protocols and concepts along with

planning, configuring and testing network designs.

Skills

. Posses a working background in the following operating systems:

Windows Server 2003, 2008, Windows OS: 95,98,NT,2000, XP,Vista, and W7

along with Linux Fedora and Red Hat

. SAP-BWA-HANA, user setup configuration and security tailored options

and all software implementations

. Able to maintain and support desktop PC's, and laptops along with

other legacy hardware

. Configuration and execution of CISCO switches and routers-hardware and

software, HP Curve switches, Blade servers, network-clusters trouble

shooting and diagnostics and administration of network printers

. Able to communicate in a professional environment, with flexibility to

adjust to ever changing scenarios within the work place and work load

. Complete fluency in Spanish along with conversational Portuguese

. Possess a great ability to be a team player and collaborate on new

ideas and professional projects

. Able to traverse within a multi-cultural workplace and bridge gaps

where communication is a must

Relevant work experience

Hewlett-Packard-Houston, Texas

9/11 thru 9/12

HP Server Analyst

In this position I am responsible for corporate orders pertaining to

commercial network servers for such clients as Facebook, Bing-Microsoft, E-

Bay, Apple and The Department of State (Federal Government) ; my duties

include but are not limited to the following: Manual configuration of

clients servers with Linux and Microsoft server software as well as SAP

HANA and BWA systems, flashing of system bios, updating of Firmware and

ROM, testing of all server hardware, repairing, swap out and upgrading of

changeable hardware components, testing of servers through scripts in PERL

and Python, and all software integration and virtualization processes .

G&M Financial Services-Houston, TX

9/10thru8/2011

Accounting clerk

Provide Administrative support to certified public accountant for the

managing of small business accounts in matters concerning tax compliance,

ledger updating and general bookkeeping.

Cricket Telecom- Houston, TX 09/09 thru

7/2010

IT. Administrator/Sales

Provided technical support for three franchise stores; part time sales

clerk when not tending to IT. Issues, also kept store inventory and

produced daily financial transactions reports and monthly business sales

records.

ESS Support Services- Lafayette, LA.

3/2006 thru 7/2008

Hospitality Steward

Maintained all food and inventory supplies, procurement of all commercial

food products, assigned kitchen duties to support staff on site, was

responsible for working menus and food preparation, oversaw all

housekeeping details by delegating the work of such duties to subordinate

staff, as well as enforcing all safety guide lines to offshore service

hands.

T.D.C.J- Wichita Falls, TX 2/2002 thru

2/2006

Parcel Clerk

Was responsible for the distribution of all correspondence to Staff and

general population and all outbound mail; as well as other general office

duties.

International Service Express- Houston, TX 3/1997

thru 4/1999

Self employed/ partnership

Brokered international ocean freight and provided logistical services to

our clients, was also involved in scouting for new business leads and

contracts as well as negotiating volume size contracts on behalf of our

clients, in addition to warehousing and crating services for trans-loading

and exporting of goods.

DSL LTD.- Laredo, Texas 04/1195 thru

1/1997

Account Liaison/Freight Inspector

Was responsible for the overseeing and inspection of all imported inbound

freight, completed daily tracking and tracing reports of all shipments

pending, visited existing clients and followed up on client requests and

needs, also executed the preparation of Bills of lading and all relevant

documentation for the forwarding of freight to our clients according to all

applicable international, federal and state regulatory laws and standards;

completed Inspections of freight according to claims request for liability

issues.

Education

American Intercontinental University-Houston Present

*Started towards Bachelor degree in Computer Science and Software

Development

Westwood College- Houston 2008

thru 2010 *Associate of Applied Science in Information Technology-

Completed course work and project work in Cisco technologies, Microsoft

systems and Linux administration. Currently manage a small office network

for an accounting firm as well as independent consulting for user-end

support and network trouble shooting.

Channelview High School- Channelview, TX

Class of 1992

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