ISLYN BUCHANAN ***-** *** St. Jamaica, NY ***** 347-***-****

aboadp@r.postjobfree.com

PROFILE

Customer Service Rep. with over twenty years of experience with billing,

documenting and attending too customers needs. I am extremely Customer-

Service oriented & conscientious. In addition, I am also very resourceful,

a team player and totally dependable.

Experience

New York City Housing (Regional Consultant) 2012-

2013

Long Island, NY

Tourneau Inc. 2006- Present

57th St. New York, NY

.

. Evaluating completeness of service tickets and if needed returns tickets

to Service or Sales Professionals to be corrected.

. Determining where the watch is to be sent for service and updates service

program.

. Preparing watches for shipment to the appropriate repair facilities and

updates service program. This includes taking pictures or photocopies of

watches and assigning insurance value for shipping purposes.

. Entering all manufacturer and store estimates into service program.

. Responding to all notifications and escalations, following up as needed

with Tourneau Service Facilities, manufacturers or the internal Watch

Technician.

. As needed, processing special orders and working with the Service Manager

to arrange for the transfer of accessories between stores.

. Following up with Tourneau service facilities and manufacturers on the

status of repairs and special orders; providing this information to the

Service Manager or Service/Sales Professional to communicate the too the

clients.

. Receiving repaired watches into the Service Department and updates

service program. Verifying that all requested work was performed and

transferring watches to the Watch Technician for final quality control

inspection.

. If the repaired watch is received from a manufacturer's service facility,

preparing the invoices for the Service Manager's approval and then

forwarding to Accounts Payable.

. Supporting the manager in the securing of watches in the Service

Department.

. Call Center Experience., Coordinator experience.

New York Times (Billing) 2002-2006

Long island City, NY

. Assisted with billing and data entry

. Processed Claims and billing inquiries

. Assisted with customer service demand

Priority Home Care, (Service Coordinator) 1997-2002

Manhattan, NY

. Scheduled and supervised eight to ten Aides daily duties.

. Full-filled all required administrative duties.

. Monitored Clients and Aides interactions and concerns.

. Made routine scheduled visits to clients homes in order to document in

detail Clients progress

. Provided vital services to clients that were either suicidal or

suffered from dementia.

. Serviced children who were either disabled or had parent(s) that were

disabled.

. Worked on a on Call Schedule

. Interacted with Clients and there families.

. Supervised Payroll and Billing.

Contact this candidate