Customer Service Administrative Assistant

Debbie Mc Lelland

**** ***** *****, ******* *****, IL 60415

Home: 708-***-**** - Cell: 708-***-****

**********@*****.***

Professional Summary

Enthusiastic Administrative Assistant with excellent people skills and

dedicated work ethic. Strong attention to detail and extensive knowledge

of medical terminology.

Certifications

Certified Medical Billing & Coding Specialist

Certified Nursing Assistant

Professional Experience

CNA

October 30, 2012 to current

Bright Star-Tinley Park, IL

Experience with various medical conditions including parkinson's, dementia,

diabetes, cancer, and Alzheimer's disease. Provide behavioral/emotional

support and supervise for those with dementia and Alzheimer's disease.

Assist patients with multiple chronic diagnoses, including COPD and asthma.

Assist patients with daily functions of bathing, dressing, grooming,

hygiene, and eating. Monitor fluid intake and output levels. Monitor

blood pressure, temperature, respiration, and pulse. Complete all daily

living tasks to enhance the quality of life of elderly patients. Ensure

HIPPA compliance.

Administrative Assistant

September 27, 2012 to December 3, 2012

Family Practice Health Care- Orland Park, IL

Schedule appointments for patients and check the patients in when they

arrive for their appointment. Assist with phone calls from patients,

pharmacies, and other doctors. Record all necessary information in the

patients chart. Pull charts and file.

Caregiver

January 2012 to July 2012

Claddagh Companion Home Care LLC-Orland Park, IL

Experience with various medical conditions including parkinson's, dementia,

diabetes, cancer, and Alzheimer's disease. Provide behavioral/emotional

support and supervise for those with dementia and Alzheimer's disease.

Assist patients with multiple chronic diagnoses, including COPD and asthma.

Assist patients with daily functions of bathing, dressing, grooming,

hygiene, and eating. Monitor fluid intake and output levels. Monitor

blood pressure, temperature, respiration, and pulse. Complete all daily

living tasks to enhance the quality of life of elderly patients. Ensure

HIPPA compliance.

Office/Billing Administrator

April 2010 to April 2012

Chicago Rehabilitation Services, Inc.-Chicago, IL

Assist in all areas of administrative work including data entry,

receptionist duties, file organization, research and development.

Performed account receivable duties including invoicing, cash application,

researching charge backs, discrepancies, issuing credit memos,

reconciliations and responding to customer requests for documentation.

Research aging reports including reimbursements which were 90 days in

arrears status. Contacted insurance providers to verify correct insurance

information and get authorization for proper billing codes. Update

patient's accounts and information on a daily basis. Processed accounts

receivable and accounts payable. Perform regular telephone contact with

providers to discuss status of rebilling and reimbursement process to

ensure account resolution. Oversaw inventory and office supply purchases.

Document Administrator

November 1998 to February 2009

Mercedes Benz of Orland Park-Orland Park, IL

Maintained confidential information, such as pay rates, bonus target and

pay grades. Executed accounts receivable reporting enhancements and

reconciliation procedures. Manage accounting operations, accounting close,

account reporting and reconciliation. Received, recorded, and banked cash,

checks, and vouchers as well as reconcile records of bank transactions.

Perform complex general accounting functions, including preparation of

journal entries, account analysis and balance sheet reconciliations and

assist with month end closings. Accessed computerized financial

information to answer questions related to specific accounts. Comply with

federal, state and company policies, procedures and regulations.

Reconciled and reported discrepancies found in records. Communicated with

customers, employees and other individuals to answer questions and explain

information. Reviewed files, records and other documents to obtain

information and respond to requests. Completed and mailed bills,

contracts, policies, invoices and checks. Matched purchase orders with

invoices and recorded the necessary information.

Cashier/Switchboard Operator

December 1994 to December 1997

Rizza Chevrolet, Inc.-Bridgeview, IL

Interact with customers and sales staff for recording monies. Manage a

wide variety of customer service and administrative tasks to resolve

customer issues quickly and efficiently. Work as a team member performing

cashier duties, product assistance and cleaning while providing excellent

customer service. Assist customers in person and via telephone. Train new

employees by providing knowledge of specific store tasks and policies.

Perform store opening duties, including counting cash drawer and checking

all equipment for proper functioning. Directed calls to appreciate

individuals and departments. Accurately balanced cash drawer after every

shift.

License & Title Department

May 1991 to March 1994

Rizza Oldsmobile, Inc.-Orland Park, IL

Perform all license and title applications for the Secretary of State.

Calculate, prepared, and issued bills, invoices and account statements

according to established procedures. Comply with federal, state and

company policies, procedures and regulations. Matched purchase orders with

invoices and recorded the necessary information. Communicated with

customers, employees and other individuals to answer questions and explain

information. Reviewed files, records and other documents to obtain

information and respond to requests. Balance the deposits for the bank.

Completed and mailed bills, contracts, policies, invoices and checks.

Service Cashier/Switchboard Operator

June 1985 to May 1991

Rizza Chevrolet, Inc.-Bridgeview, IL

Interact with customers and sales staff for recording monies. Manage a

wide variety of customer service and administrative tasks to resolve

customer issues quickly and efficiently. Work as a team member performing

cashier duties, product assistance and cleaning while providing excellent

customer service. Assist customers in person and via telephone. Train new

employees by providing knowledge of specific store tasks and policies.

Perform store opening duties, including counting cash drawer and checking

all equipment for proper functioning. Direct phone calls to appreciate

individuals and departments. Accurately balance cash drawer after every

shift.

Skill Highlights

. Insurance and collection procedures

. Office support (phones, faxing, filing)

. Familiar with commercial and private insurance carriers

. Clinical training

. Patient positioning

. Understands insurance benefits

. Mobility assistance

. HIPPA compliance

. Oxygen machine maintenance

. Strong work ethic

. Insulin medication assistance

. Resourceful and reliable

. Team player with positive attitude

. Medical billing

. Multi-tasking

. Customer service

. Flexible

. Daily living activity assistance

. Enthusiastic caregiver

. CPR certification

. Exercises good judgment

. Medical terminology

. Maintains strict confidentiality

. Billing and collection procedures

. ICD-9

. Certified nursing assistant

. CPT and HCPCS coding

. Worked with Microsoft Word, Excel, Power Point, and Medisoft

. 2 years of medical billing and accounting

. 20 years of working with confidential contracts

. 25 years customer service, accounting, billing, and book keeping

Education and Training

Moraine Valley Community College 2012

Palos Hills, IL

Healthcare

Certificate

Certified Nursing Assistant Program

Fundamentals of Billing and Coding

H.L. Richards High School 1985

Oak Lawn, IL

General

High School Diploma

Graduated within three years of high school

Contact this candidate