Customer Service Sales Representative

Javares Christopher Watson

**** ***** ****, ********* *** 954-***-****

Coral Spring, Florida 33067 ********.*****@*****.***

Professional Strengths

• • •

Solid Business Acumen New Account Acquisition Salesforce.com

• • •

Financial/Market/ Trend Analysis Relationship Building MS Office (Advance Excel)

• • •

Detail-oriented Consultative Sale Technique Superior Customer Service

Professional Experience

SAVEOLOGY.COM -- Margate, Florida 2011-2012

Sales Representative

Responsibility for providing customers with their home telecommunication services according to their

assessed needs. Provide information on the features of the product and knowledge regarding the items to

sell. Ensure customer rapport to drive sales. Inform customers about the different types of packages

available to them.

Proficient in solving problems and influencing customers.

Done various other duties as needed.

Earned Gold, Silver, and Bronze Bonus Rewards.

AT&T (CONVERGYS)-- Tamarac, Florida 2009 –2011

Sales Representative

Focused on new account development and customer service to ensure growth of the company by

promoting sales of new wireless contracts and upgrade renewals. Established, maintained and enhanced

client relationships through providing friendly and professional customer care throughout the sales-cycle.

Excelled at maintaining brand loyalty

Exceeded sales quotas

Earned recognition as Sales Representative of the Month for February 2010 .

MASS MUTUAL FINANCIAL GROUP (WATER TOWER PARTNERS)-- Chicago, Illinois 2007 –2009

Financial Representative

Accepted contract to sustain and develop client relationships by uncovering, understanding their personal,

professional, and financial goals that are most important to them. I interviewed prospective clients to

obtain data about their financial resources and to promote the sale of life and health insurance plans. We

discussed current needs plus any existing coverage. Developed clientele by networking to find new

customers and to generate a lists of prospective clients in addition to canvassing local industry events and

utilizing all online resources.

Exceed manager expectations by consistently meeting targeted deadlines for acquiring new

accounts.

Increase business 125% in 2 years through development and implementation of customized

marketing campaigns to lead groups.

Proven success with working with high-end clients by creating customize plan that include a

combination of regular as well as sophisticated options

Javares Christopher Watson Page 2 of 2

NORTHWESTERN MUTUAL FINANCIAL NETWORK (HOOPIS AGENCY)-- Skokie, Illinois 2007 –2007

Financial Representative

Responsible for selling life, health, long-term care, annuities, disability, and investment plans to group and

individual clientele. Propelled monthly application completions by identifying and developing clientele

primarily through networking and research. Demonstrated the ability to interactively communicate with

groups of people from diverse backgrounds.

Maintained consistent productivity to meet goals for level of proficiency and quality work

performance.

Prepared needs analysis profile to determine clients’ insurance needs, retirement needs, plus

wealth development and distribution plans.

Excelled at establishing a strong rapport quickly to gaining trust and confidence of clients to

evaluate current financial position.

CHUBB & SON Phoenix, Arizona 2005 -- 2007

Applied Technology CS II

I serviced underwriter, underwriter assistants, and other internal staff members. I was t rusted with

situations requiring high-level problem-solving and decision-making abilities. Served as the key point of

contact for high-level policy questions and troubleshooting. I also a ssisted in continual training of new

hires once they came onto the floor.

Rated commercial insurance products quickly and efficiently while providing excellent service for

many underwriters and underwriters assistants.

Supported newly hired CSRs with policies, procedures, and the understanding of the rating system.

Created Applied Technology Department Monoline Forms’ system checklist. This list is now

distributed to all levels within Applied Technology Departments in Western Processing Center.

Education

MOREHOUSE COLLEGE – Atlanta, Georgia

Bachelor of Arts in Business Administration with concentration in Finance

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