Customer Service Technician

Patrick Lastrapes

**** **** ******** *** **. #***2

Cedar Hill, TX 75104

Phone: 337-***-****

Email: **********@***.***

Objective

To find a suitable Technician position with a successful and dynamic company that offers

room for progression to utilizes my customer relations experience and technical training.

Summary of Skills/Qualifications

• Highly organized, self motivated individual with experience in the Computer and

Data/Voice Communications industry.

• I have a very strong Networking background that includes using these types of

cable: CAT 5, CAT 6, Fiber, 24/50/100 pair data voice cable, RG6, RG11, LMR

400/600, Coax, CLX, an understanding of LAN/WAN, TC/IP, POTS,

MOP,Timing, Alarms, Rack Mounting, fiber raceways and BNCs.

• Testing and Installation of Cisco’s 15454 and 15800 SONET systems. I also

installed Cisco’s 12016 Gigabit Switch Routers and Tellabs 5500 High Speed

Digital Cross-Connect Systems.

• I am knowledgeable in the use of Oscilloscopes, Spectrum Analyzers, T-Berds, Volt

Ohm Meters, and various Electronic testing equipment.

• I am also proficient in cabling/wiring of PBX systems, Microsoft Office and all

areas of Windows.

• Specific strengths and abilities include: problem solving, able to work alone, good

customer relations, and work well with others.

• Working for Cox Communications I learned about MER and BER levels and how

ingress affects the cable system.

• I am also proficient in identifying proper color codes (tip and ring) 568A and B pinouts,

cable/low voltage terminations, and understanding of wiring schematics.

Professional Experience

6/08 -8/12 Field Service Technician, Cox Communications, Lafayette, LA.

• Install and Troubleshoot phone, Internet, and video services.

• Troubleshoot and configure Residential and Commercial based networks.

• Installed backbone cabling from telecom closets using patch cords for

cross-connect.

• Installed, configured Cisco 1900 Series and 3900 routers and Cisco

Catalyst switches in client facilities.

• Worked on Toshiba PBX and Voicemail systems for business clients.

• Provide sales and customer service while working within the field

environment.

11/99-4/08 Network Specialist, Point to Point Communications Broussard, LA.

• Assembled, installed, configured, and troubleshooting of network hardware and software for

telecom companies nationwide.

• Demonstrated installation and disconnection of technical facilities based on operational procedures

to new technicians.

• Installed, Turn-up, & Test Cisco's 15454 (OC-48) and GSR systems. Worked on Cisco's 15800

(OC-192) systems.

• Installed, Turn-up Tellabs 5500 High Speed Digital Cross-Connect systems.

• Installed AFC's UMC1000 (OC-3) system installation and retrofit procedures.

• Worked with Alcatel-Lucent 1662 SMC and performed fusion fiber splicing out in the field.

• Resolved clients concerns and issues upon installation of the facility.

Patrick Lastrapes

1000 East Pleasant Run Rd. #4212

Cedar Hill, TX 75104

Phone: 337-***-****

Email: **********@***.***

Bench Technician, Staktek Corporation Austin, TX.

8/98-10/99

• Performed various tests on computer memory modules using automation.

• Worked primary on Extended Data Out (EDO) and Single Data Rate (SDR) modules.

3/98-7/98 Cabling Technician, ACS Data Lines Austin, TX.

• Ran CAT-5 cables threw walls of office spaces for computer and LAN.

• Ran fiber optic wiring underground.

Electrical Jr. Technician, Total Engineering Service Team. Lafayette, LA.

5/97-1/98

• Wired lights and pumps for offshore platforms.

• Connected flow testers and wired motor controls.

• Ran cable tray, gland CLX cables, clad weld & stud weld.

Technical Skills

Hardware: Cisco 15454, Cisco 15800, Tellabs 5500, AFC's UMC1000, Alcatel-Lucent 1662, D-4 Channel Banks

Software: Telnet, ProComm Plus, Microsoft Office (Word, Excel, Access, Outlook, and PowerPoint)

Networks: Sonet, T-Carriers, ISDN, ATM, OC-3/48/192 Fiber Multiplexer, FMT 150 Fiber Multiplexer

Education

1995-1997 Electronics Technician

Louisiana Technical College, Lafayette, LA.

1991-1995 Diploma

Northwest High School, Opelousas LA.

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