Customer Service Manager

KELLY DEROME

*** **** **** ****** *****: 413-***-****

Chicopee, MA 01020 ***********@*****.***

OBJECTIVE

Seeking a position where I can utilize my extensive training as a

Communications Operator with a comprehensive knowledge of managerial duties

in the customer service profession.

EDUCATION

Graduate of Chicopee Comprehensive High School with a secondary education

at Porter & Chester Institute in the Administrative and Dental Assisting

programs.

PROFESSIONAL EXPERIENCE

Northampton Dental, Northampton, Ma Medical

Receptionist

April,2010 - November,2010

> Responsible for scheduling and confirming patient appointments as well

as checking them in and out.

> Handled phone calls, filing, processing insurance claims and verifying

insurance, effinciently worked with eaglesoft software

Mercy Medical Center, Springfield, MA Communications Operator

May, 2005 - July, 2009

> Handled a large volume of calls in a very busy hospital setting with

over 3,500 extensions, in addition to dispatching security from a two-

way radio base station for the entire hospital.

> Efficiently and professionally managed communications between

caregivers and emergency responders both internally and externally.

> Monitored alarms for emergency resuscitation, respiratory and

operating room gases, and intrusion into the Credit Union.

> Facilitated outside callers, businesses and personnel to their correct

extensions.

> Appropriately documented all details of incidents and events through

to resolution.

> Responsible for responding to emergency codes such as, fire, cardiac

and respiratory arrest, infant abduction, bomb threats and many other

urgent codes.

> Utilized my extensive computer skills to search for information,

provide direction, document events and notify personnel of scheduled

changes.

> Sensitively handled all confidential matters in a professional manner

applying HIPPA law.

KELLY DEROME

521 East Main Street Phone: 413-***-****

Chicopee, MA 01020 ***********@*****.***

PROFESSIONAL EXPERIENCE Continued

Dugout Caf ', Chicopee, MA Daytime Manager

October, 1994 - April, 2005

Responsible for handling all aspects of a busy, popular sports Caf ',

including scheduling and training personnel, maintaining professional

relationships with food and liquor vendors, lawfully reporting Mass

Lottery winnings, provided excellent customer service to restaurant

clientele and all businesses interacted with on a daily basis.

During the time that I worked in these positions I provided

professionalism, attentiveness, courtesy, and compassion to patients and

their families. I met all of the challenges that my employer presented

me and I worked well with and enjoyed my peers and profession.

INTERESTS

Member of the board for the Chicopee Child Development Center

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