Quality Assurance Project Manager
Resume:
Rashida C. White
****************@*****.***
TECHNICAL SUMMARY
• Clearance Level: Secret
• Over 10 years in software development for functional testing ensuring quality assurance
guidelines and company standards are being followed including implementing new tools,
techniques, standards, test case scenarios and best practices for software testing by
providing requirements management (scope, traceability, analysis, configuration and risk
management) for software releases.
• 5+ years experience in automated testing techniques for functional and various load
testing objectives including the necessary skill set to record, correlate and debug
application tests of custom Service Oriented Architecture (SOA), IP, Web/HTTP, AMF
protocols, and client/server infrastructures using HP testing tools (Performance Center –
Loadrunner, VuGen, Analysis) and QTP (Quick Test Pro), IBM ClearQuest, ClearCase
Functional tester, ITKO LISA and JProfiler.
• Extremely competent with Object Oriented programming techniques, C++ and Java
development environments analyzing and developing in high level languages (C++, Java,
XML, Perl, Microsoft Visual Basic).
• Proficient in the diagnose and troubleshoot of systems to resolve problems uncovered by
load test and maintain test environments using LINUX, creating test data using SQL,
setting up performance and server monitoring tools during test execution.
• Experience with providing recommendation towards the development of source code and
strategies to comply with architectural standards. Strong record management and
communication of detailed documentation of tests, test plans, requirements and results.
PROFESSIONAL EXPERIENCE
June 2- 2011– April 2012
JPMorgan Chase & Co
Performance Testing Lead
• Meet target dates for performance test life cycle, help to improve requirements process,
iterative testing methodology, tollgates, and engagement timings earlier in SDLC and
achieve positive rating on all Performance audits.
• Retail Performance Test Engineer Lead role supporting teams in Mortgage and
Consumer Business Banking by services obtaining application performance
measurements based on current and projected business volumes and scalability
assessments within the performance lab environments.
• Validate performance requirements governance framework for Home Lending
applications.
• Work with team to deliver Wily instrumentation for application performance management
requirements for interface metrics to help determine baseline for performance responses
and capacity criteria.
• Implement Quality Center for supported applications to include tracking application
defects, infrastructure/environment defects and SLA (service level agreement) defects
through each stage of the performance testing.
Duties include:
• Create Adobe Flex/AMF/Web protocol Load Runner 11.0.3 scripts to perform application
performance testing - load testing, stress testing, duration testing to provide test results
that indicate how an application meets the identified performance requirements, including
risks and assumptions associated with performance tests.
• Produce repeatable processes for performance tests including all required
documentation/tollgates for performance test life cycle for each project (Performance
Management Inputs, Test Plan, and Results Report).
• Use the resource utilization tool, NMON to capture and analyze data collected from AIX
and Linux servers and report NMON metrics(CPU, memory, disk and I/O activity during
performance test execution) to include in performance testing results document.
• Identify report and track defects observed through performance testing life cycle via
Quality Center.
February 2011 – June 2- 2011
Ally/GMAC Financials
Test Solutions Lead Consultant
• Ensure that Ally’s IT software development processes in regards to application
performance testing and test automation, meet all compliance requirements for Bank
Holding Company organizations and are audit ready
• Define tactical and strategic metrics used to drive improvement in product and process
across the testing lifecycle
• Implement the defect prevention and management processes earlier in the SDLC to
reduce the amount of defects that make it to production and provide cost savings for
GMAC applications
• Using Quality Center, Quick Test Pro (QTP), Performance Center and Web Inspect to
provide test management and delivery of Performance, Automation and Vulnerability
Scanning which includes oversight, planning, execution and reporting (End-to-end
delivery of non-functional test services).
September 2010 – February 2011
Lender Processing Services
Performance Tester
• Perform performance testing using HP Performance Center 9.51 and produce analysis
reports.
Duties include: Develop automated performance test scripts in VUGEN updating with C functions.
• Create performance center scenarios to test hardware capacity (user and load volumes)
of applications and ensure infrastructure performance requirements are met on Web
Servers, Application and SQL database using monitoring tools.
July 2010 –February 2011
U.S Air force
Performance Test Lead
• Performance Test Lead for multiple Accenture consultant engagements.
• Provided defined structure and rigor for performance test execution for the Financial
Information Resource System, which includes Commercial Off-Shelf (COTS), as it
migrates from the USAF legacy system environment to the Global Combat Support
System Air Force (GCSS-AF) environment.
• Increased test coverage for the Air Warfare Simulation (AWSIM) software by applying
expertise and action resulting in methods and processes to ensure quality through testing
different capabilities and performing analysis of AWSIM's model capabilities and support
systems.
• Reduced anomalies and established credibility that will assist with a winning proposal for
the Air Force Modeling and Simulation Training Toolkit (AFMSTT) follow-on contract.
Duties include
• Produce quality metrics for management decisions by executing core performance testing
activities from project conception to final results delivery.
• Apply load testing methodology and techniques to assist in application performance
troubleshooting, performance tuning, and provide performance enhancement
recommendations based on work done.
• Effectively communicate load test methodology and techniques to gather requirements
from system engineers and application managers and coordinate daily testing activities
under tight time constraints.
• Work closely with customers, business analysts, and team members to understand
business requirements and architectural design that drive the analysis and interpretation
of the design of quality technical solutions.
• Provide wok estimates; make recommendations towards technical specification and the
development of new code or reuse of existing code.
August 2008-July 2010
Bank of America (BofA)
Performance Test Lead
• Senior Performance Test Engineer Accenture consultant leading offshore teams located
in India and Mexico of (15+) performance test engineers on BofA’s global market
products.
• Interact with development engineers to design and implement performance modeling and
establish strategic test mechanisms
Duties include
• Design an infrastructure to validate the performance test goals for BofA's global banking
Ecommerce products.
• Using LISA 4.6 to determine the necessary stubs and create the ability to measure in
support of the performance model.
• Create Virtual Service framework to virtualized message-based platform for (JMS & MQ)
traffic to test delay functionality (per transaction) to match production.
September 2007- August 2008
U.S.A. Department of Defense
Quality Control Consultant
• Quality Control Consultant on a Command and Control Service Level Management
Infrastructure team.
• Applied agile methodology to a Service Oriented Architecture (SOA) development.
• Identified weakness in process to guide the team in producing required software and
documentation; resulted in meeting scheduled sprint deliveries on time and under defect
threshold.
• Inspected and reported deficiencies in the Test Plan, Continuous Integration Plan, and
Configuration Management Plan artifacts; resulted in two iterations to ensure
completeness and correctness as defined by the scrum masters.
Duties include
• Senior QA team lead responsible for designing, coding, testing, implementing,
maintaining and supporting applications software working closely with cross-
functional development groups to ensure delivery on time and within budget.
• Utilize project management experience and education in the development of project
plans, status communications, for the management of development software solution
June 2006-March 2007
MEDecision, Inc
Performance Test Lead
• Performance Test Lead for MEDecision Advanced Medical Management (AMM) and
Transactions & Information Exchange (TIE) system.
• Assisted with troubleshooting, configuring, maintaining performance environments.
• Project Manager of the team
• Lead the test planning and script development activities for new releases
• Reported on status.
• Provided defect analysis and the ability to take an existing test package, deploy it and
recreate results.
• Created automated test scripts to monitor and maintain offerings within our Application
Service Provider (ASP) at SUNGARD in Philadelphia, Pa.
Duties include
• Daily hand’s on leader for performance testing efforts and responsible for the continued
performance assurance of software applications, development of automated performance
tests, creating test reports, and maintenance of the performance results.
• Utilizing strong written and oral communication ability, translate business requirements
into technical solutions.
• Work closely with application team members to ensure solutions are aligned with
business and IT strategies and comply with the organization's architectural standards.
• Experience in systems analysis, design and interpretation of quantifiable test results and
metrics, as well as managing performance lab readiness, quality assurance and
integration methodologies throughout the full systems life cycle.
• Responsible for designing, coding, testing, implementing, maintaining and supporting
applications by performance test activities on various software systems delivered on time
and within budget.
November 2005-March 2006
SUNGARD
Quality Assurance Test Lead
• Quality assurance test lead for Oracle Sales Online Quote to Cash internal application
Duties include
• Publish daily reports of test progress, QA metrics and trending graphs. Lead change
request and defect review meetings with PMO to discuss performance bottlenecks
identified based on analysis.
• Monitor deliverables for designated projects to ensure design and requirement
documents are updated according to PMO guidelines.
• Provide regression test support, record and execute Quick Test scripts. Record and
execute load scripts to test Discover reports.
November 2002-September 2005
US2 Billing OSS-Network QOS
Quality Assurance Manager
• Provided quality assurance management for US2’s overall business work processes and
test life cycle for the client/server billing system.
• Thoroughly identify significant risks in their areas of responsibility and performance.
Duties include
• Overcome obstacles in requirements and prioritize critical features to be tested. Schedule
and execute test cycles to address specific testing goals.
• Identify important use case scenarios and create test plan; document all existing work
flows; create a process flow chart from network data collection to bill production; define
and document process improvements for quality assurance and key items to check.
• Performed acceptance, integration, structural, behavioral, and load/stress performance
testing Schedule and execute test cycles to address specific testing goals.
• Manage, track and report defects and configurations. Isolate problems and drive them to
resolution.
May 1999-November 2002
First USA Bank/WingspanBank.com
Quality Assurance Engineer
• Updated C++ code modules and wrote Perl scripts to capture client and site activity that
helped First USA debug and correct design problems.
• Produced functional specifications and test cases with technical writer and executed test
cycles of usability, functional, regression and stress testing.
• Analyzed e-commerce banking application, applied web testing techniques and strategies
to automate, execute and manage test suite.
University/College: Villanova University
Degrees: Project Management program (PMP), January 2007
University/College: Arcadia University
Degrees: BA Artificial Intelligence/Cognitive Science, May 1999
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