Project Manager

JANESH SURTI

**** **** ******** *****, ******, CA 94560 / 510-***-**** / ******.*****@*****.***

Professional Summary:

> A versatile analyst with experience with several Fortune 500 companies and mid-sized companies in the areas of health care systems, ERP implementations, Business Process Improvement/Reengineering, Benefits Administration and Strategic alignment initiatives

> 10+ years of extensive and hands-on varied Business Analysis and IT professional background

> Extensive experience and knowledge in all aspects of Business Analysis and Project Management including General BABOK Knowledge, Elicitation, Enterprise Analysis, Solution Assessment and Validation, Business Analysis Planning & Monitoring, Requirements Management & Communication and Requirements Analysis

> Expertise in Use Case development, UAT, development RFP, RFI, Prototypes, Data Diagrams, Sequence Diagrams, Context Diagrams, conducting JAD sessions and stakeholder interviews

> SAS Certified Platform Administrator for SAS9

> Certified Agile Scrummaster

> Develop and maintain release analysis and control process. IT Forecasting and Estimations, Project Forecasting and Release Forecasting

> Financial Planning and Budgeting

> Liaise with application development teams and project managers to ensure that development and test schedules are understood and mapped to infrastructure

> Provide expert analysis as a Business/Systems/Solutions Analyst

> Extensive experience in Change Control Management, S-OX Compliance, User Access Management, Incident Management and Escalation, Scalability, Availability and Performance Management, and Change and Release Management activities

> Analysis and co-ordination of infrastructure upgrades of test environments

> 5+ years in eBusiness, eCommerce, Oracle ERP Applications Solutions, Oracle Portal & Portlets, CRM Sales Online/Distribution and Finance related projects/programs

> Hands-on expertise in all Microsoft Office tools

> Excellent communication, coordination, documentation and user interaction skills; and content management skills using Livelink, DocuShare and Documentum

> Tendency to pass through the learning curve quickly and become a Subject Matter Expert on internal products and services

> Extensively worked on Oracle Applications Release and Upgrade Management utilities

> Test Plan and Test Cases creation, and oversee UAT testing

Technical Summary:

Microsoft Office Suite, Microsoft Visio, Content Management via Livelink & DocuShare and Documentum, HTML, ERWIN, SAS, Oracle AD Utilities, Extensive exposure to Oracle 11i Applications and RDBMS, Oracle Portal/Portlets, SQL/plsql, Basic Unix Expertise, Exposure to Automation Tools and Test Director Expert, Test Cases & Test Plans, UAT, Knowledge of Oracle Applications modules, CRM Sales tools such as Oracle Sales Online Services; Exposure to UML, RedHat, Linux, Agile Scrummaster

Education:

> MBA in MIS Fairleigh Dickinson University, Teaneck, NJ - 1997

> BS in Electronic Engineering - RAIT, India – 1994

> SAS Certified Platform Administrator for SAS9 – SAS University - July 2011

> Agile Certified Scrum Master – cPrime University – Feb 2011

> Oracle Applications Implementation, Release and Upgrade Tools - Oracle University

> Essentials of Business Analysis - Villanova University Certification Course - July 2008

> Mastering Business Analysis - Villanova University Certification Course - May 2010

> ITIL V3 Foundations - Omnikron University - e-Learning Certification Course

Detailed Experience:

Insight Global & Vigilant Tech - Senior Business Analyst Jan 2012 – Jan 2013

Client: Cisco Systems, San Jose, CA

> Perform UAT, defect logging, tracking and management

> Upgrades to applications

> Project coordination and management

> Drive a project forward from a Project Manager standpoint

> Perform analytical and operational work (e.g. Testing, validation)

> Creation and update of documentations such as BRD’s and Use Cases

> Perform and showcase generic managerial skills

> Strong lead and work well with clients and take responsibility

Environment: Business Systems Analyst/Project Management tools and services, SQL, Oracle RDBMS, Microsoft Office Tools, UML, Agile Scrum

Vitech Systems – Senior Business Solutions Analyst Nov 2007 – Dec 2011

Clients: UFCW, Walnut Creek, CA & WGA, Burbank, CA

> Provide expert analysis as a Business Solutions/Systems Analysis and serve as a liaison between development staff and user community during development, testing and implementation stages

> Provide estimation on the number of hours required to deliver the clients requirement, and in process work on Financial Planning and Budgeting

> Update project BRD’s and FSD’s as per meetings and email discussions

> Conduct initial foundational analysis and production of requirements documents, functional specification documents, testing, training, project work; and IT Forecasting and Estimations, Project Forecasting and Release Forecasting and Data Analysis

> Responsible for collection of client documents, for weekly review and management of reported issues and modification requests, including the coordination, testing of and confirmation of reported issues

Environment: Vitech developed Benefits Administration/Management tools and services, SQL, JAVA, Oracle RDBMS, Microsoft Office Tools, and UML

MS9 Consulting - Senior Business Analyst Oct 2006 – Nov 2007

Client: Kaiser Permanente, Pleasanton, CA

> Act as the team’s front door to all its internal clients. Create and maintain the intake queue list; comprising of all the business requests made to the IAM team working on IBM Tivoli Identity Access Manager

> Involvement in various in-house Human Resources and EPIC projects

> Provide estimation on the number of hours required to deliver the clients requirement, and in process work on Financial Planning and Budgeting

> Provide expert analysis as a Business/Solutions Analyst

> Content Management expert using DocuShare and Documentum

> Involved in efforts to roadmap all the business requirements slotted for future releases

> Participate in estimation efforts of road-mapped workload relative to IT Forecasting and Estimations, Project Forecasting and Release Forecasting

> Support various ad-hoc tasks such as developing Visio workflow diagrams, developing reports, swim-lane diagrams and facilitate interviewing candidates to meet project milestones

> Assist in drafting As-Is business processes and Would-Be business processes

> Facilitate in scheduling meetings. Draft meeting minutes.

> Assist Senior Project Managers in maintenance of project plans

Environment: IBM Tivoli Identity Access Manager / IAM Products, DocuShare and Documentum, Visio, Microsoft Office tools, UML, Microsoft PowerPoint, Microsoft Access

VSolve4U - Business Analyst Nov 2004 – Aug 2006

Client: Cisco Systems, San Jose, CA

> Data analytics and reports creation

> Assist in maintenance of Functional Specification documentation

> Create/modify UI mock ups/prototypes

> Facilitate and work cross-functionally across multiple teams

> Run multiple performance monitoring scripts to identify the bottleneck programs which cause performance issues

> Monitor the statspack output and recommend solutions to improve the performance of the relative environments

> Experience in working through Oracle TAR creation and escalation process

> Create test cases to perform quality analysis on in-house built products

Environment: Oracle Applications Quote-To-Cash process, and Oracle Procurement, TOAD, Microsoft Office Tools, PLSQL, Oracle RDBMS, Livelink, DMAIC, UNIX, Interaction with Service Contracts

Caaspre Inc. – Business Analyst and Quality Analyst Aug 2003 – Nov 2004

Client: Neoforma, Inc., San Jose, CA

> Development of BRD, FSD, Use Cases and Test Cases

> QA involvement on scheduled releases of multiple ongoing in-house projects

> Ensure that any requested/required changes to system test environments go through a comprehensive impact analysis, are scheduled with the required lead-time, and well communicated across the project

> Conduct UAT testing

Environment: Neoforma developed internal tools and services for Medical clients, QA Partner, Mercury Load Runner, Microsoft Office Tools, PLSQL, JAVA, ERWIN, Test Director, Caliber, UNIX, and CRM

Robert Half Consulting - Oracle Application Specialist Sep 2002 – Aug 2003

Client: The 3DO Company, Redwood City, CA

> Analyze and forecast complex business and IT problems towards Oracle 11i Applications and provide functional expertise towards resolution to those problems

> Extensively work on Financial and few other modules

> Extensively work on Systems/Data Center/Databases and provide expert analysis

> Partner with business clients and/or IT counterparts to re-engineer business processes that increase effectiveness, productivity, and quality of business solutions

> Cloning of Oracle Application environments

> Estimation efforts of road-mapped workload relative to IT Forecasting and Estimations, Project Forecasting and Release Forecasting

> Extensively worked on building and modifying Oracle Portal / Portlets

> Mission critical support of a 24x7 Oracle production 11i environment and related technologies

> Integral team member of Implementation / Upgrade / Migration project of Oracle Applications and RDBMS

Environment: Oracle Applications 11.0.3 & 11i and Oracle RDBMS 8.0.6 & 9i, Oracle Portal / Portlets, Microsoft Office Tools

Oracle Corporation - Oracle Application Specialist & QA Jan 1999 - Jun 2002

Redwood Shores, CA

> Extensively worked on Oracle Applications Release and Upgrade Management utilities

> Assist in Release Management programs of the group

> Analysis and co-ordination of infrastructure/systems/applications upgrades of test environments

> Expertise working on Oracle Access Manager

> Key contributor in multiple ‘Single Sign-on’ projects

> Extensively work on Financial and few other modules

> Key contributor in estimation efforts of road-mapped workload relative to IT Forecasting and Estimations, Project Forecasting and Release Forecasting

> Conduct UAT testing

> Setting, installing and configuring iAS, Apache, Oracle Portal/Portlets, Oracle Web Server, Websphere and Recovery Manager

> Built internal team dashboard with Oracle Portal / Portlets

> Develop and maintain release analysis and control process

> Liaise with application development teams, systems development teams and project managers to ensure that development and test schedules are understood and mapped to infrastructure

> Represent the group in cross-functional team meetings

> Provides education and dissemination of Business / IT analysis and release management practices

> Implement and fine tune internal tools for product launch tracking and reporting

> Create and implement test cases, test plans and automated test scripts

> Work cross-functionally to fine-tune the backup and disaster recovery criteria and structure

Environment: Oracle Financials ERP Applications and Oracle CRM Sales Online Services, Microsoft Office Tools, Suiterunner, Oracle RDBMS, UML, Release Management AD Utilities, PLSQL, JAVA, JDBC, C++, UNIX

Ravel Software – Business Support Analyst Jun 1997 - Jan 1999

San Jose, CA

> Setting up and cloning new testing and development environments

> Thoroughly using Oracle Applications installation, release and upgrade tools such as adpatch, adadmin, adctrl, admrgpch, adsplice, autoupgrade, etc.

> Installing, upgrading, patching and managing Oracle Applications

> Developing test cases using automation tools such as QA partner/Silk for functional and regression testing

Environment: Y2K Solutions and Applications, Microsoft Office Tools, PLSQL, JAVA, C++, UNIX

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