Customer Service Engineer
Resume:
EDUARDO RAMOS III
**** ******** ****** 281-***-**** (home)
713-***-**** (cell)
Spring, TX 77388 **************@*****.***
Summary
College graduate that excels in customer service and support methodologies. Both my education
and my previously recent employment exemplify my excellence in work devotion article and
creative writing, and analysis.
Education
BA, English
University of Houston – Downtown, Houston, Texas.
Date of Graduation: December 16, 2011.
Work Experience
BOOK REVIEWER
November 27. 2012 – Present
White Nile Reviews, Los Angeles California.
• Review non fiction titles and post for Amazon and itunes.
Insurance Call Center Representative
July 15, 2007 – October 26, 2012
Asurion Wireless Insurance, Houston, Texas
Assisted customers with lost, damaged or stolen cell phone insurance claims
•
Assisted customers in filing proper claim documentation
•
Resolved claim escalations in the event of a denial or other abnormal
•
circumstance
Analyzed phone and account usage history to assist in
determining the validity of the customer’s claim
Interacted with the relevant departments within the company to verify and
•
adjudicate claims
Checked claims for evidence of insurance fraud
•
Coordinated with relevant departments and corporate representatives to mitigate
•
risks presented to the corporation and its partners
Received Employee of the Month award for exceeding expectations in problem
•
resolution and call metrics
Retail Associate
May 15, 2005 May 13, 2007
Borders Books, The Woodlands, Texas
Assisted customers with their purchases, specializing in non fiction books
•
Operated a point of sale system to complete customer transactions
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Placed special orders on customer request
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Arranged store displays
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Repeated nominations for employee of the month.
•
Work Experience
Loading Assistant
March 2005 – May, 2005
Lowes Hardware, Spring, Texas
Assisted the lawn and garden and construction materials departments with
•
loading product into customer vehicles and inventory stocking
Assisted with home delivery of large products
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Organized and cleaned the lumber department
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Cut lumber to proper sizes
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Fulfilled customer orders for lumber, sand and cement products
•
Package Pick Up Representative
July, 2001 – July, 2007
Sears, Houston, Texas
Fulfilled orders per customer purchase confirmations
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Loaded product into customer vehicles
•
Stocked incoming product
•
References
Kenneth Lawson
Ladder Engineer
Houston Fire Department
kenneth ******@*********.***
Scott Miles
Former Supervisor for Borders Books
Self Employed
*****@********.***
Geoffrey Townsend
Presentation Team Leader
Target
************@*********.***
Alan Williams II
Mail Room Service
Kinder Morgan
***********@*****.***
Contact this candidate