Customer Service Quality Control
Resume:
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Abel
SullivantDear Hiring Professional
Please consider this letter of introduction as an expression of my interest in exploring and identifying career opportunities with your organization. My resume is enclosed for your review and consideration.
I possess over 10-years of successful and progressive experience working in fast-paced, customer-driven sales, marketing, and financial environments. I develop and maintain strong client relationships. Keys to my success stem from my ability to build an easy rapport with prospective clients, quickly identify their particular situation and needs, gain their trust and confidence, and develop effective, money saving, personalized solutions.
Persistent and detail-oriented, you will also find that I am skilled at negotiating and closing sales. These skills and traits have served me well, allowing me to make significant contributions to bottom-line revenues and business objectives. With a solid record of accomplishment behind me, I am confident I can do the same for you.
I would enjoy the opportunity to meet with you to discuss your needs and how my skills, strengths, and experience can contribute to your continued success. Thank you for your time and consideration. I look forward to hearing from you soon.
Sincerely,
Abel J. Sullivant
Enclosure
ABEL J. SULLIVANT
935 W. Wendy Way Phone: 915-***-****
Gilbert, Arizona 85233 **********@*******.***
SUMMARY OF QUALIFICATIONS
High performance, results-driven professional with over 10-years of successful and progressive experience working in fast-paced, customer-focused sales, marketing, and financial environments. Able to quickly and effectively adapt to ever-changing business requirements, demanding deadlines, market conditions, and complex organizational needs. Uncompromised commitment to customer service excellence balanced by the highest degree of integrity in all relationships and transactions. Strong analytical and interpersonal skills with excellent time-management and organizational skills.
Areas of Expertise: Sales / Marketing Loan Processing Personnel Management Financial Analysis Excellent Negotiations / Closing Skills * Quality Control Auditing Loan Compliance Customer Service
Fluent in English and Spanish
Computer Proficiency: Microsoft Office-Word, Excel, Access-Microsoft FrontPage
PROFESSIONAL EXPERIENCE
10/15/2009 - current
Currently Contracting or have contracted for:
Wells Fargo as Underwriter, Tempe North and South, Manager Mary Stran
Wells Fargo as Underwriter North Phoenix, Manager Sue Tucker
Bank Of America, Mortgage
Chase Auto Finance Currently as Auto Underwriter
UNDERWRITER I 11/27/08 -09/21/09
GMAC MORTGAGE Phoenix, Arizona Make final underwriting decisions on incoming applications consistent with internal and insurer polices, underwriting mortgage commitments, and verify supporting documentation; review, examine, and underwrite loans to ensure soundness, business value, and compliance with GMAC and industry standards; assess loan attributes and documentation for soundness and accuracy. Assist the loan processors and originators with general underwriting questions. Examine, evaluate and recommend decisions for customer applications. Authorized to decision conventional and conforming HASP programs up to $650,000. Evaluate and synthesize data to ascertain loan viability and identify risk issues and potential fraud; measure debt ratio, loan-to-value, credit score, property valuation, and relevant factors; educate processors and sales partners regarding products, programs, and loan alternatives.
UNDERWRITER 10/05"10/08
COUNTRYWIDE BANK Chandler, Arizona Render credit decisions on incoming applications consistent with internal and insurer polices, underwriting mortgage commitments, and verify supporting documentation; review, examine, and underwrite loans to ensure soundness, business value, and compliance with Countrywide and investor standards; assess loan attributes and documentation for soundness and accuracy. Evaluate and synthesize data to ascertain loan viability and identify risk issues and potential fraud; measure debt ratio, loan-to-value, credit score, property valuation, and relevant factors. Conduct full and comprehensive evaluations of a variety of complex Mortgage-Loan-Applications; identify and recommend alternative financing solutions; assess all variables and determine conditions for loan approval or denials. Make final Underwriting decision; exercise authority to make Underwriting exceptions, deviations, and adjustments, as appropriate; educate brokers and bankers regarding various Countrywide products, programs and loan pricing alternatives.
COMPLIANCE ASSISTANT 10/03-10/05
AMERICAN MORTGAGE SPECIALIST, INC. Mesa, Arizona Partnered with management to provide continual risk assessment and in the development of comprehensive policies and procedures, compliance training, protocols, and internal investigations. Assisted with Quality Control Audits of 150+ branch loan files; tracked and assessed Quality Control reports for review by management; pulled confidential credit reports for new Branch Managers; employed excellent problem-solving skills in handling and resolving customer issues.
UNDERWRITER ASSISTANT 01/04-10/04
ACCUBANC MORTGAGE / NATIONAL CITY MORTGAGE CORP. El Paso, Texas Setup new files with assigned loan numbers; utilized programs to include Loan Processor, Desk Top Underwriter, and Assetwise to pre-qualify loans. Provided information, calculations, and logistical support for the underwriting function, developed, analyzed, and reacted to underwriting information, including loss data, taking underwriting action under supervision of Underwriter. Ordered Flood Certificate and CSmarketing; coordinated and prepared closing documents with numerous brokers and title companies assuring timely closing of loans.
EDUCATION / TRAINING
Sales, Marketing, Underwriting, Financial Compliance
Quality Control Auditing, Personnel Management, Customer Service
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