Customer Service Technical

R E S U M E

Abbie Weisenbloom

503-***-**** / *****@*******.***

Work History

Technical Writer

WebTrends Corporation

**/**** --> present

Wrote and maintained technical documentation using FrameMaker 5.5, RoboHelp, WebWorks Publisher 2000, and Adobe Acrobat. Projects included the following: the WebTrends Security Analyzer (POST) SDK and Configuration API, WebTrends for Firewalls and VPNs Configuration Guide and Configuration API, CommerceTrends User's Guide and the CommerceTrends Workbook.

Initiated, researched and started implementing a plan for moving WebTrends' documentation process to a single-source publishing solution using the FrameMaker source and WebWorks Publisher. This included conversion to HTML and HTML Help. WinHelp conversion is pending.

Initiated and wrote the WebTrends Documentation Style Guide. This task included creating the FrameMaker and WebWorks Publisher templates.

Re-worked and updated the following manuals: the WebTrends Security Analyzer User's Guide and the WebTrends for Firewalls and VPNs User's Guide.

Technical Writer

Business Objects

8/1997 -->12/1997 (contract)

Wrote the SAP BAPI Access Pack User's Guide (60p) hard copy version using FrameMaker 4.0 and online versions using Microsoft Help Workshop 4.0 (rtf) and Adobe Acrobat.

Re-wrote the BusinessObjects RDT for Oracle 10.6/10.7 User's Guide (170p). This project involved taking 7 existing manuals on indivudual Oracle Applications and rewriting them to form one general Oracle Applications manual.

Technical Producer

Parenting New Media/Time Warner

3/1997 -->8/97

Technical producer for publishing on AOL using Rainman and VPD.

Documented publishing procedures.

Production Developer/Incubator

GNN/AOL

1/1995 -->12/1996

Transitioned new technologies into the GNN production process.

This entailed evaluating the technology, training producers

and production personnel on how to use it within GNN,

and documenting the process online. Samples include : JAVA,

conferencing, online voting, animated GIFS, Real Audio,

Shockwave.

Researched & prototyped large web site

generation & management tools for the production department.

Online documentation

- Incubator site, using new technologies

- Online ordering specs for GNNDirect

- Created Production FAQ

Technical Producer on location in NY for first online cyberwedding.

Levi Intranet production

LEVI STRAUSS INTERNATIONAL, San Francisco

11/94 -->1/95

Developed authoring and navigation guidelines for Levi World

Wide Web users using primarily the Mosaic browser and

HoTMeTaL pro HTML editor.

Wrote documents for the Levi Web.

Edited technical documents and defined template

standards.

French translation - VR

Paris, France

11/93 --> 9/94

Assistant to French journalist specializing in VR and

computer graphics.

I transcribed interviews, translated articles, and attended press

conferences.

Intern Software Conference Organization

Societe des Outils du Logiciel (SOL), Paris France

11/92 --> 4/93, 3/94

Helped organize TOOLS 93/94 Versailles (International

conference on Object-Oriented languages).

Prepared the

conference proceedings for publication (300pgs), French-English translation of letters and texts.

Customer Service & Manufacturing

Interactive Software Engineering, Goleta CA

5/90 --> 5/92

Responsible for reproduction and distribution of the software and documentation for Eiffel, an object-oriented software development environment.

Managed customer relations and software

maintenance contracts.

Responsible for managing customer

database (UNIX file system).

Technical translation of seminar

brochures (French to English) French/ English speaking

business environment.

Education

American University of Paris

10/93 --> 6/94

Technical Writing Studies - Included coursework in technical

language(Pascal), multimedia (Director), technical writing,

networking (OSI model, etc.), documentation process and management,

and interviewing.

Center of Arts et Metiers d'Autrefois, Paris

3/93 --> 6/93

Bookbinding studies

UCSB - University of California; Santa Barbara

1/90 --> 6/91 Bachelor of Arts Degree in French with an emphasis in literature

Final Project: An Exercise in Technical Translation; a translation

from French into English of Une Evaluation d'Eiffel,

an object-oriented software language (80pages).

Insistut des etudes francaises a Aix-en-Provence (France)

8/88 --> 6/89

French Literature studies - college year abroad

California Polytechnic State University ; San Luis Obispo, CA

6/86 --> 6/88

General Studies

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