Customer Service Design

Austin, Texas 469-***-****

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Summary of Qualifications

http://www.abcreativegraphics.com/AngieBerg_Samples/ *****@******************.*** www.abcreativegraphics.com www.linkedin.com/in/angieberg

Visionary, enthusiastic graphic designer and production artist offering keen business sense and in-depth understanding of

production process, from creation to completion.

Demonstrates particular talent for client-side engagement; captures clients expectations and translates them into creative

visuals, consistently securing client satisfaction and confidence and garnering high rate of repeat business.

Seeks out opportunities to improve production process and streamline workflows, implementing solutions that drive significant

reduction in labor needs, costs, and timelines.

Thrives in deadline-driven environments, delivering projects on or ahead of deadline, within budget, and according to clients

guidelines; adapts readily to fluctuating production demands.

Leverages positive outlook and collaborative approach to foster creativity and productivity within team.

Core Competencies

Web: soft design and maintenance

Print: books, magazines, ads

Composition and layout

Client relations and customer service

Marketing collateral

Conceptualization

Digital and manual ingenuity

Campaign marketing

Brand strategy

Practical use of fine arts

Consumer behavior

Multimedia

Photography

Print production

Prepress

Technical Skills

Illustrator InDesign Photoshop Dreamweaver QuarkXPress

HTML/XHTML MS Office Suite Acrobat Mac and PC operating systems

Freelance

Graphic Designer ABCreative Graphics La Crosse, Wisconsin; Cortez, Colorado; and Dallas, Texas 2000-Present

Specialized in small business brand identity, developing clients logos, business cards, letterhead, and brochures.

Conceptualized business identity for newly created company, Shoreline Insurance Agency, including brand and mailers.

Published ad in Entrepreneur Magazine for EYESthere, digital surveillance company; refurbished company s logo and

designed marketing materials and client give-aways.

Designed brochures and e-mail blasts targeting individual consumers on behalf of Transcend Elementals, LLC, retailer of high-

end, natural bath and body products.

Conducted photo shoots, setting up still life and directing model, guided business owner through review of art, polished

images for use in brochure and on website.

Produced signs, menus, and related materials for Lizard Head Coffee House and other similar establishments in Colorado,

Aramark s cafeteria Fairview Terrace at Mesa Verda National Park.

Developed branding for restaurants in Timbers Mini Mall, bringing continuity to logos and building website for three eateries.

Professional Affiliations

North Texas Cactus and Succulent Society newsletter 2008-2010 / Austin Cactus and Succulent Society newsletter 2012

Experience

Programming Director AIGA Austin the professional association for design Austin, Texas 2012-Present

Design branding and logos as well as developmental marketing ideas for AIGA events.

Collaborate with event teams to line up speakers and tours for events.

Research venue rentals and amenities within budget and lock down dates and times for events.

Coordinate information and plan activities for events that provide pertinent benefits to over 400 local members.

Communicate pre-planning tasks with board members, volunteer coordinator and volunteers.

Attend monthly board meetings and additional meetings discussing and making decisions to better our organization.

Programming Chair AIGA Austin the professional association for design Austin, Texas 2011

Planned the logistics for AIGA events including catering, beverages and discounted venues.

Coordinated designers, in-kind paper and printing donations for AIGA Austin s 2011 annual report.

Collaborated with President, Vice-president and secondary Programming Chair to set up vendors for annual trade show.

Promoted events online, in local print, by mail, e-mail, and at other AIGA events resulting in continuing record attendance.

Contributed to an increase in our numbers to an all time high membership, reaching 400 members in 2011.

Gallery & Office manager ClayWays Pottery Studio & Gallery Austin, Texas 2011-Present

Design and maintenance of business cards, brochures, banners, etc.

Responsible for cataloguing and keeping records of incoming artwork and maintaining databases and spreadsheets.

Dealt with inquiries from variety of clients, communicating with both resident potters as well as production pottery companies.

Practiced customer service balancing client questions and inventory location while observing our no pressure policy.

Increased gallery sales an average of 20% from the previous year.

Maintained student registration, organized message book, and booked customer requests for parties and private lessons.

Austin, Texas 469-***-****

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http://www.abcreativegraphics.com/AngieBerg_Samples/ *****@******************.*** www.abcreativegraphics.com www.linkedin.com/in/angieberg

Developmental Art Teacher Project Clay Play Austin, Texas 2011-2012

Angie s caring nature engages our students to participate and enjoy art allowing them to express themselves in a way

outside their normal behavior. Her professionalism is outstanding. - Kelly Hill, Executive Director, Project Clay Play

Engage underprivileged children in art activities, most specifically in clay, allowing an outlet to there day to day stress.

Develop lesson plans, out of the box projects, and creative ingenuity.

Manage 6-15 children in a classroom keeping them interested and on task, guiding them to complete each project.

Austin, Texas 469-***-**** *****@******************.*** www.abcreativegraphics.com www.linkedin.com/in/angieberg

Completes projects after class time and volunteers extra time, helping to maintain our non-profit studio and office.

Graphic Designer Priceless Legacy Company Dallas, Texas 2009

Angie s addition to the team contributed to great success a sincere respect for her energy, drive and general spirit of

cooperation. In every regard, an exemplary team member. - Peter Gudmundsson, CEO, Priceless Legacy Company

Designed layout, book jackets, and covers for custom life story books that ranged from 120 to 300 pages in length and

detailed lives of such notable figures as CEOs, WWII veterans, and heads of prominent foundations and nonprofits.

Established goals, defined policies, and coordinated efficient exchange of information internally and with clients, streamlining

production time and reducing associated costs by up to 60%.

Delivered expansive, labor-intensive projects on schedule and on or under budget, achieving 100% customer satisfaction.

Developed templates, style guides, font styles, and book-building plan and facilitated transition from producing solely

individual s books to offering products that would accommodate couples stories.

Managed end-to-end development of production training website, providing contractors guidelines for customized books.

Created welcome materials for clients, consultant guides, and marketing collateral; assisted in development of infomercial

and participated in consultant coaching.

Assisted Art Director in researching printing vendor and collaborated in negotiations, setup, and deadline management.

Graphic Designer/Production Artist QuestCorp Media Group Richardson, Texas 2008

She easily won the team's respect with her innovative layout and design. Angie's designs were leading a transition to a

much more modern look for our publications. - Joe Sofinowski, VP of Operations

such a nice touch a class act and a great designer. - Victor Horne, President

Produced and maintained electronic files for both print and web application; developed high-quality e-zines.

Completed mockups, magazine layouts, editorial revisions, scanning, archiving, and prepress print production.

Set up print, pdf, and web rate cards for multiple magazines; reduced turnaround time for draft approval by half, enabling

company to better meet launch dates, and facilitating increase in ad sales by upwards of 10% per title.

Earned reputation as go-to person for hot jobs due to personable attitude, efficiency, reliability, gumption, and talent for

gaining clients respect and confidence.

Graphic Designer/Production Artist SignPro La Crosse, Wisconsin 2006-2007

Managed in-house efforts to update showroom and website; held responsibility for 40% of sign designs.

Revitalized relationship with client initially displeased with SignPro s work; listened actively to proprietor s needs and

expectations and provided new designs, exceeding client s expectations, and laying foundation for multiple new accounts.

Produced corporate marketing materials including installed banners, signs, and vehicle applications.

Graphic Designer The La Crosse Tribune La Crosse, Wisconsin 1998-2002

[We] take very seriously the overall presentation of printed material which is developed and designed for YWCA

special events. Angela was quick to establish a very accommodating working relationship that allowed for open

dialogue. Her ability to listen and capture our agency needs and wants were accurately displayed through her design.

- Linda Seidel, Executive Director, YWCA

Interfaced directly with clients, conceptualizing and constructing advertisements for them and composing design and layout.

Utilized negatives for four-color output and managed direct communication with press operators.

Created brochures for YWCA mission statement, GALAXY Program, and CASA Special Advocate program.

Achieved significant increase in repeat business and earned request as head designer due to success in meeting client goals

and deadlines while maintaining consistency with corporate standards executing campaign marketing for YMCA.

Earlier roles as Promotion Assistant at WLAX Fox TV 25 and Graphic Designer/Layout Artist for Viterbo s arts magazine, Touchstone.

Education and Certification

B.S., Graphic Design (graduated with honors) Viterbo University La Crosse, Wisconsin 1997

Web Design Certification (GPA: 4.0) Western Technical College La Crosse, Wisconsin 2006

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