Manager Customer Service
Resume:
what where
Mark CollerInformation Technology
Irving, TX
Work Experience
Resume - Experience Overview
A H Belo -
Dallas, TX
MARK COLLER
Irving, Texas 75062
Home: 972-***-****
Fax: 972-***-****
Email: ****.******@*******.***
OBJECTIVE
I am interested in pursuing a career in information technology either in management or as an individual contributor. With my experience I feel that I can make a positive contribution in either capacity. I adapt to change and consider myself to be a team player.
SUMMARY OF EXPERIENCE
A H BELO
Technical Manager – Sales and Marketing. Belo split the company into TV (Belo) and Newspaper (A H Belo) properties. I supported The Dallas Morning News, Providence Journal, Riverside Press Enterprise and the Denton Record Chronicle.
BELO
Technical Manager – Sales and Marketing. This position is in the corporate Publishing group primarily supporting The Dallas Morning News. Belo owned media properties which include The Dallas Morning News.
THE DALLAS MORNING NEWS
Senior Applications Analyst/Programmer working in Information Technology.
THE DALLAS MORNING NEWS
Classified Systems Manager working in the Advertising department of The Dallas Morning News.
PHILADELPHIA NEWSPAPERS
Systems Analyst supporting Philadelphia Inquirer and Daily News prepress systems. Duties included system setup, upgrades and operations support.
ATEX PUBLISHING SYSTEMS
Regional Technical Specialist working in a customer support environment. Primary responsibilities were providing project management and technical software support to numerous major daily newspapers.
DETROIT FREE PRESS
System Operations Supervisor of ATEX and SII publishing systems. Responsibilities included interfacing with the editorial, advertising, production and data processing departments.
SKILLS OVERVIEW
My most recent position was Technical Manager – Sales and Marketing, working for
A. H. Belo. Previously I held the positions of Senior Analyst/Programmer and Classified Systems Manager. Management duties covered a wide range of responsibilities including the evaluation of new systems, tracking maintenance contracts, project management, quality assurance, operations and technical support. In 2001 I received the “Belo Chairman’s Award” for my technical contributions.
I have experience with UNIX, Windows XP, Windows 7 and Windows 2003 server operating systems. I have had training in Informatica data integration, C+ programming, Crystal Reports, Sybase and Oracle. Another area of personal interest is the creation and maintenance of web sites.
Following are more specific activities. I was directly involved in the installation of a centralized Atex AdBase advertising order entry and publishing system serving four properties located across the country. This system runs in a Citrix environment with Linux database servers running Oracle. Prior to that I was involved in the selection and implementation of a Net-Linx AdVision system. This replaced the Atex J11 Classified system at The Dallas Morning News (TX) and Riverside Press Enterprise (CA). The Net-Linx AdVision system ran in a client-server environment. The AdVision workstations ran XP and the database servers ran AIX and Sybase. These systems supported advertising order entry, billing and publishing.
Prior to becoming Technical Manager, as a Senior Analyst/Programmer I evaluated a programming tool called the Windows Interface Language and used it to automate and monitor the execution of feeds, interfaces and processes. This significantly reduced the man-hours required to support the system. I worked with SQL in Sybase and Oracle. This included ad-hoc SQL for troubleshooting purposes, running maintenance scripts, creating custom scripts and updating application tables. In addition I performed upgrades to server/workstation operating systems and applications which included testing functionality prior to implementation. I was also the RightFax system administrator. Classified and Customer Service personnel used Rightfax to fax ad information from their desktop.
As Classified Systems Manager at The Dallas Morning News, I was responsible for all system functions ranging from advertising order entry to publishing Classified advertising. As manager, I had one assistant manager and 4 operators reporting to me. In addition to managing the team and new projects, I also maintained direct technical involvement. An example would be supporting the advertising pricing module written in macro assembler.
Working for Atex Publishing Systems I held the positions of Applications Engineer, Systems Engineer and Regional Technical Specialist. My focus was providing technical support for large daily newspapers. Two significant accomplishments were installing editorial and advertising systems at the Houston Post. I also wrote the custom advertising pricing module in macro assembler for the Orange County Register.
At the Detroit Free Press I was on the SII editorial and classified installation team. Subsequently I was on the Atex editorial and classified installation team. My last position was night Operations Supervisor with 4 operators reporting to me.
References will be furnished upon request.
Additional Information
EDUCATION/TRAINING
I have been trained in many systems specific areas and have some college.
Data Processing and Assembler Programming at Lawrence Institute of Technology, Southfield, MI
Fortran programming at Control Data Institute, Southfield, MI
Effective Speaking and Human Relations at Dale Carnegie, San Mateo, CA
C programming at Skyline College, San Bruno, CA
Attended Eastern Michigan University, Wayne State University and Oakland County Community College
Additional systems related training includes:
Crystal Reports
Cognos Reporting
Oracle Database 10g
AIX Basics Plus
AIX System Administration
IBM DB2 SQL Workshop
Windows NT Core Technologies and Administration
Sybase Data Modeling with PowerDesigner
Sybase Transact SQL
Sybase Replication Server
Sybase System and Database Administration
Sybase Adaptive Server Enterprise
Informatica ETL
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Updated: May 7, 2012
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