Customer Service Supply Chain

Tracy Townsend

Email: *********@********.***

Address: ***** ****** ****** **

City: Katy

State: TX

Zip: 77449

Country: USA

Phone: 832-***-****

Skill Level: Director

Salary Range: $120,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

iTracy Townsend

19822 Azalea Valley Dr. i. Katy. TX 77449 i. *****.********@***.*** i. 281-***-****

SUPPLY CHAIN-LOGISTICS-OPERATIONS MANAGEMENT PROFESSIONAL

SUMMARY OF QUALIFICATIONS

More than thirteen yearsa experience as Operation Manager of Logistics and Supply Chain Management. Fifteen yearsa experience as a Six Sigma Black Belt. Effectively able to communicate complicated concepts in an understandable manner, matching the message to the audience. Extensive experience with managing, training, mentoring, and recruiting team oriented employees. Maximize resources to achieve customer satisfaction and increased productivity, meet deadlines and goals. Implement and coordinate both strategic and tactical plans to enhance performance.

Professional Experience

ctp lciv THEATER PSM Manager - Supply April 2006 to Present

Kellogg BROWN and ROOT LOGCAP IV, Iraq

Leading global engineering, construction and services company supporting the energy, hydrocarbon, defense and civil infrastructure sectors

Manage and supervise the multi-functional aspects of supply acquisition, material/property, and logistical support and combat service support to deployed forces under LOGCAP III and LOGCAP IV contracts.

Examine KBRas and contractorsa processes/systems for management of custodial care/storage, issue and disposition of government inventory.

Assemble data for the Performance Evaluation Board process to analyze performance, management, systemic issues, cost saving initiatives, lessons learned and allow analytical analysis of data to LOGCAP and DCMA.

Create and execute transition plans for base closures and transfers contracts as directed by the Military

Review supply chain to achieve balanced, effective and affordable support, benchmarking of contractor management efforts, planning and design, technology utilization and transportation and distribution.

Support preparation of training plans, metrics, monthly Government Furnished Equipment reports, standardized procedures and other logistics operational documentation.

Utilize qualitative analysis of contractorsa performance to overall DOD theater distribution system and review the effectiveness of contractor actual materiel flow and integrated into process.

Complete and execute Six Sigma projects for LOGCAP III for Afghanistan, Iraq, Kuwait and Turkey.

Analyze data from asset management software to include SAP and IBM MAXIMO(R)

OPERATIONS MANAGER/PROJECT MANAGEMENT February 1995 to March 2006

FIRST DATA CORPORATION Houston, TX

Global technology leader in information commerce and risk management.

Managed Quality Assurance, Audit & Compliance, Merchant Boarding & Implementation departments, Recovery Call Center and Customer Service Call Centers concurrently.

Provided training and support for implementation of Six Sigma processes and procedures.

Established and executed policies, programs and procedures for support services, acquisition and material requirements.

Negotiated contracts with equipment vendors for service level agreement improvement, best practices and cost reduction.

Implemented and enhanced customer service activities, supply operations, multi-functional logistics support, acquisition procedures and materials/property management and accountability.

Served as troubleshooter for under-performing departments to achieve predetermined goals.

Ensured strict compliance with federal government and Sorbanes Oxley Act through testing and process procedures.

Education And Training

undergraduate studies in business management 2003

Houston Community college Houston, TX

3.6 GPA

undergraduate studies in business management 2004

uNIVERITY OF PHOENIX Houston, TX

3.5 GPA

Additional Training

Six Sigma Black Belt - First Data Affiliate

Train the Trainer Certification - First Data Affiliate

Computer skills include Microsoft Office Suite, Lotus Notes, Visio, SAP, PSR, STEAM, PP+, MS Project and People Soft applications.

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