Customer Service Manager
Resume:
Keven Golightley
Email: ********@*****-********.***
Address:
City: Riverside
State: CA
Zip: 92506
Country: USA
Phone: 951-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
To obtain a position to utilize my skills and experience of my work history, and classes at the University of Phoenix.
Educational Background:
High School Dipolma from University of Phoenix, San Bernardino CA 1/2001 to 11/2010 (Human Services, Communication)
High School Dipolma from Ameritech Colleges, INC, San Bernardino CA 1/2001 to 11/2012
Job History / Details:
Professional Summary
To obtain a position to utilize my skills and experience of my work history, and classes at the University of Phoenix.
Core Qualifications
Detail oriented
Critical thinker
Team leadership
Microsoft Word, Excel, PowerPoint
Creative problem solving
Customer Service
Communication Skills
Experience
February 2012 to October 2012
Ahern Rentals Bloomington, CA
Driver
Deliver and pick up construction equipment. Perform pre and post trip inspection. Fill out daily driver log. Interact with customers.
May 2006 to March 2009
United Metal Products Corona, CA
Maintenance
Maintain and fix all machines. Order parts and supplies for maintenance department. Interacted with machine operators and diagnosed problem with machines.
April 1997 to May 2006
McFadden-Dale Hardware Corona, CA
Retail Sales, Purchaser, Shipping/Receiving
Ordered merchandise from seven different vendors, wrote up and helped customers, and checked in UPS. Trained new employees on front counter position (customer service)
June 1992 to June 1996
Crown Hardware Corona Del Mar, CA
Assistant Manager
In charge of all department personnel, including training and general supervision. In charge of ordering, stocking, and displaying of merchandise.
January 1989 to February 1992
Plains Lumber CO., INC Costa Mesa, CA
Lumber Manager
In charge of ordering all lumber and department merchandise. Supervisor of customer service, training of employees to work customer service desk. Operated forklift, panel, table, and radial arm saws.
Education
2015 University of Phoenix San Bernardino, CA
Bachelor of Science Human Services, Communication
BSHSM Human Services Management GPA: 3.17
1990 Ameritech Colleges, INC Westminster, CA
Certificate Accounting
Completed Training in Accounting, Business Math, Business English, Typing, Office Procedures. GPA: 3.5
Professional Affiliations
President of a Non Profit group. Volunteering at my daughters' school, helping with color guard and band. Try to mentor students that need help.
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