Customer Service High School

Christina James

Email: ********@************.***

Address:

City: Kennesaw

State: GA

Zip: 30144

Country: USA

Phone: 678-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Analytical [customer service rep adept at resolving complex network issues. Critical thinker who addresses customer support issues quickly and who consistently exceeds performance standards.

Educational Background:

High School Dipolma from Doughrty High School, Colorado Springs CO 1/2001 to 6/1988 (general)

Job History / Details:

Summary

Analytical [customer service rep adept at resolving complex network issues. Critical thinker who addresses customer support issues quickly and who consistently exceeds performance standards.

Highlights

Troubleshooting proficiency

Exceptional telephone etiquette

Fast learner

Knowledgeable in Mac systems

Skilled in HTML, HTTP and IP

Adobe and Adobe Flash proficiency

Java system proficient

Accomplishments

Exceeded monthly goals by successfully handling more than 100 Reduced technical escalations to management .

Experience

August 2009 to September 2012

Comcast Cable Company colorado Springs,, colorado

Technical support

Provided base level IT support to company personnel.Resolved customer complaints and concerns with strong verbal and negotiation skills.Displayed courtesy and strong interpersonal skills with all customer interactions.Built and maintained successful relationships with service providers, dealers and consumers.Maintained composure and patience in face of difficult customer situations.

Education

1988 Doughrty High School colorado springs, colorado

GED

Training in Customer Service for Technical Support

Attended Customer Service Leadership workshop

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