Je rey West, PMP

abo9mu@r.postjobfree.com

KEY STRENGTHS

Results driven p roject manager with over sixteen y ears experience in the healthcare information technology

sector. Skilled in building consensus and facilitating decision-making among executives and medical

p rofessionals of large, mu lti-site healthcare systems. Ability to rapidly execute tactical initiatives while maintaining

a focus on the strategic aspects of complex and highly visible, mission critical clinical projects.

EXPERTISE

Program and Project Management L eadership and Facilitation of Executive Groups

Packaged and Custom Software Implementation Change Management

Business and Clinical Transformation N ursing Clinical Experience

PROFESSIONAL EXPERIENCE

USquared Consulting, Inc., Washington, DC

A ctivation Lead 2006 present

Successfully managed a phased activation of Eclipsys Sunrise Clinical Manager at a 900 bed-Academic

Medical Center. Final phase was a 700-bed Big Bang approach of the adult hospitals. Closed Command

Center an average of 48 hours early with each implementation phase.

Facilitated project executives and managers to build the Activation Checklist, a decision tree including

the Project Management O ce s critical path and other project and team dependencies. The Checklist

led to an objective criteria-based go-no/go decision for the product activation.

D irected customer contacts and coordination of communication e orts.

Organized and managed 24x7 Command Center consisting of 200 project analysts, phone and oor

support individ uals. Operations included issue triage and management, roles and responsibilities of

p articipants, daily scheduling and other logistics, as well as contingency strategies.

D esigned and implemented a methodology for customer participation and readiness in the activation

p rocess. Method included Super Users and support model p reparation, expectations and scheduled

meetings with customers throughout the implementation phase of the project. Approach was

h ighlighted at Eclipsys User Network 2007.

D eveloped procedures for converting paper based medical records to electronic orders at the onset of

system activation.

University of Michigan Health System, Ann Arbor, Michigan

S enior Business Analyst 2003 2006

Managed the Enterprise Allergies Project to create a single store of coded UMLS-based p atient allergy

and reaction information within th e Clinical Data Repository along with a standardized H L7 message to

share the data between disparate clinical systems. Project included the conversion of over 500K free text

entries to coded values.

Led Clinical Stakeholders, including physician executives, hospital leaders and end users, through

analysis, design and usability studies of novel User Interface for the input and display of coded allergy

information within CareWeb, a custom-built clinical results viewer.

Successfully managed the Internal Medicine implementation of Discharge Navigator, an internally

d eveloped work ow and documentation application. D ischarge Navigator resulted in 80% transcription

avoidance as well as d ecreasing mean discharge documentation delivery time to 1.7 days. D irected

application training of approximately 600 nurses, medical, clerical and support sta .

Working with physician service chiefs and nursing unit managers, designed a deployment strategy for

D ischarge Navigator rollout to 18 adult and pediatric units.

CareTech Solutions, Inc., South eld, Michigan

S enior Systems Analyst at Detroit Medical Center 2002 2003

Provided third level technical support for users of Cerner HNA Millennium application for the Detroit

Medical Center.

D irect resolution of system integration issues occurring between ancillary systems, i.e. Sunquest, Medrite

and Invision, and the Cerner Millennium architecture.

D eveloped Access database to track and standardize reporting of interface errors.

BJC HealthCare, Saint Louis, Missouri

S enior Analyst and Team Leader 2001 2002

Managed a team of analysts and customer representatives for an upgrade cycle from cMore 2.1 to

Provalent 3.0 in seven GI Labs. Completed project 2 weeks early and 12% u nder budget. Conducted

system and integration analysis and testing to ensure speci cations were fully developed and

functional.

Established and managed deployment activities including support schedules and resource coverage,

coordination with vendor representatives and tracking and resolution of activation issues.

D irected IDXRad server migration to new Alpha OpenVMS server, including development of project

scope, test plans, integration testing and go-live planning with the customer.

D eveloped and implemented relocation plan for system s GI labs, which included servers, workstations

and related equipment. Transitions to new facilities were successful with zero lost operational hours and

n o lab sta ng overtime.

Working in conjunction with the client sta, oversaw RFP process and development of SLA for technical

support of new Radiation Oncology application.

Cap Gemini Ernst & Young, Saint Louis, Missouri

C onsultant 1999 2001

Team Leader on several multimillion-dollar technology and clinical p rocess projects, spanning systems

analysis, design and implementation.

Led multi-disciplinary team to re-implement inpatient careplans within an electronic order entry system.

Project led to decreased length of stay and increased patient and sta satisfaction.

Experience with activation logistics, setup and support for multi-site deployment of Cerner HNA

Millennium product suite

Coached vendor (Cerner and Eclipsys) representatives on process change requirements and

implementation processes; commended by vendors as an e ective liaison.

Responsible for current and future state analysis of customer needs.

Led clinical analyst groups in the identi cation and automation of interdisciplinary functions and

integrated this analysis into the whole project, helping to create a coherent overall solution.

D eveloped multilevel training plans for implementation of project milestones, which included both

classroom and self-study based work, to support client sta of 600.

Clinical Experience

Register Nurse 1992 1999

Critical care experience in Cardiac Medicine and V ascular and Interventional Radiology.

D esigned and implemented a competency based-training program for Registered Nurses to administer

Intravenous Radiographic Contrast Material. Trained a department sta of 20 Registered Nurses.

EDUCATION & CERTIFICATIONS

Project Management Institute s Project Management Professional (PMP) Certi cation 2005

University of Missouri Saint Louis 1999

B.S. Major in Computer Science, Minor in Mathematics, cum laude

Greenville Te chnical C ollege, South Carolina 1992

A.S. N ursing

Contact this candidate