Customer Service Manager
Resume:
David Cooper
Email: *********@********.***
Address: **** ******* ***
City: Las Vegas
State: NV
Zip: 89128
Country: USA
Phone: 702-***-****
Skill Level: Management
Salary Range: $90,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
David J. Cooper
7737 ALMERIA AVE
Las Vegas,NV 89128
Primary 702-***-****
EMAIL ADDRESS: *********@********.***
ENVIRONMENTAL SERVICE SUPERVISOR/CUSTOMER SERVICE/ASSISTANT
MANAGER.
I come to you with 8 Years Environmental service experience, 4+ years Customer Service experience in the Automotive Service Industry as a Service Writer, and 2 Years as an Assistant Manager in the Food Service Industry. I posses the ability to build Strong Rapport with Personnel, Customers, and Associates based on knowledge, Professionalism, and Integrity. Areas of expertise include processing orders, and maintaining Positive Customer relations. Enhance knowledge and skills through continuing education opportunities. Responsible and dedicated to duties at hand. I place strong importance on being Dependable,on Punctuality, Attendance, Honesty, Integrity and Company Loyalty.
SKILLS SUMMARY
Enviromental ServiceTech,Supervisor and Good Communication Skills.
Excellent telephone presence and effective interpersonal skills.
Ability to grasp through understanding of products,features,knowledge to better serve
Computer experience includes ADP,Reynolds & Reynolds,and DCS Automotive Information
Systems,Microsoft Office Word,Excel,and Power Point.
EXPERIENCE
JACK IN THE BOX, INC., Las Vegas, NV DEC 2008 - DEC 2010
Assistant Restaurant Manager
As an Assistant Manager my responsibilities were to perform management and administrative duties with a secondary responsibility for supervising workstation operations. I have provided significant contributions in the development and implementation of tactics for optimizing restaurant sales and profits as well as ensuring compliance with all company standards, policies and procedures. I was responsible for managing the operations of a restaurant unit in conjunction with or in the absence of the Restaurant Manager. I performed daily management decisions with accountability for ensuring effective execution of the service profit chain through continual role modeling of leadership, accountability, management skills, honesty and integrity. I also performed food and dry good inventory and ordering supplies for the operation of the restaurant. I made bank deposits and labor schedules as well.
BILL HEARD CHEVROLET, Las Vegas, NV DEC 2006 - DEC 2008
Customer Service Advisor
I performed all aspects of customer service, including answering telephones, scheduling appointments and providing details for products and services.
Write up repair orders and communicate with customer about status of work, discussed vehicle work with the customer, explained completed work and all charges to customer.
Look into customer service history and recommend additional needed service
* Establish and maintain good relationship with customer to encourage repeat and referral
NEW CENTURY VOLKSWAGEN, Glendale, CA AUG 2004 - NOV 2006
Customer Service Advisor
I performed all aspects of customer service, including answering telephones, scheduling appointments and providing details for products and services.
* Write up repair orders and communicate with customer about status of work, discussed vehicle work with the customer, explained completed work and all charges to customer.
* Look into customer service history and recommend additional needed service.
* Establish and maintain good relationship with customer to encourage repeat and referrals.
SAINT JOSEPH'S MEDICAL CENTER, BURBANK,CA JUNE 1996-JUNE 2004
Environmental Services Tech,and Supervisor
I performed all aspects of the Duties of Environmental services, cleaning nurses stations dusting,mopping
Floors emptying trash cans,cleaning public restrooms,vacuuming carpets,stripping and waxing floors,cleaning patients rooms and making patients beds, cleaning Isolations Patient rooms,Emergency rooms,
Performed floor care duties,stripping and waxing floors,dusting floors,cleaning floors with floor machine,Shampooing Carpets and Upholstery. Supervised all Environmetal Service Employees,Assinged them to their work assignments.
Performed weekly and monthly cleaning inspections of all work areas, trained new employees,Performed all scheduling days off and on, and oversaw ordering supplies,and supply office,and performed all supervisor
Duties, and annual performace Evaluations for all Employees.Oversaw the MSDS Books made sure they were kept up too Date. Adhered to strict cleaning Policys for the Hospital.
EDUCATION AND TRAINING
CONCEPT SCHOOLS, INC, Temecula, CA JUNE 2004-JULY 2004
Graduated 5 WEEK, TRAINING COURSE FOR SERVICE ADVISORS
Graduated ADP Computer Training Course.
Graduated Reynolds & Reynolds Computer Training Course.
KINGS COLLEGE & SEMINARY,Van Nuys,CA SEPT 1995-JUNE 1996
PASTORAL STUDYS: YOUTH MINISTRYS,
THEOLOGY.
SYLMAR HIGH SCHOOL, Sylmar, CA SEPT 1971 - JUNE 1974
GRADUATED WITH DIPLOMA, (GED)
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