Customer Service High School

James Bright

Email: ********@******.***

Address:

City: Hamilton

State: OH

Zip: 45011

Country: USA

Phone: 513-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Looking for a long term position with the potential for growth Mangager with a winning attitude and desire to deliver a exceptional dining experience. Focused on setting high expectations and raising service standards.

Educational Background:

High School Dipolma from Hamilton High school, Hamilton OH 1/2001 to 6/1982 (english, math)

Job History / Details:

Summary

Looking for a long term position with the potential for growth Mangager with a winning attitude and desire to deliver a exceptional dining experience. Focused on setting high expectations and raising service standards.

Highlights

Natural leader

Strong work ethic

Customer-oriented

Strong leader

Inventory control and record keeping

Results-oriented

Operations management

Adaptable

Accomplishments

Was in charge of 19 stores, including the opening of 6 of them from start to open

Experience

August 2011 to Current

Platinum wireless / Cincinnati Bell Hamilton, Ohio

Store Manager

Scheduled and directed staff in daily work assignments to maximize productivity.Developed and maintained exceptional customer service standards.

September 2008 to August 2011

Asmar Capital / Little Caesars varied, Ohio

Director of operations

Scheduled and directed staff in daily work assignments to maximize productivity.Efficiently resolved problems or concerns to the satisfaction of all involved parties.Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.Minimized loss and misuse of equipment through proper restaurant supervision and staff training.Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.Developed and maintained exceptional customer service standards. Ensured proper cleanliness was maintained in all areas of the bar and front of house.Optimized profits by controlling food, beverage and labor costs on a daily basis.Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality. I oversaw 2 district managers and 19 stores

August 2007 to June 2008

self employed Fairfield, Ohio

That One Place Bar and Grill

Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.Minimized loss and misuse of equipment through proper restaurant supervision and staff training.Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.Developed and maintained exceptional customer service standards. Ensured proper cleanliness was maintained in all areas of the bar and front of house.Optimized profits by controlling food, beverage and labor costs on a daily basis.Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality. Performed checkouts of servers and bartenders to ensure that all tickets were accounted for. this was jointly owned by my wife and myself, we closed the bar due to lack of business in cincinnati mills mall

Education

1982 Hamilton High school Hamilton, ohio

High School Diploma

3.80 gpa in my 4 years of high school

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