Manager Service

Vito R Adragna

Email: ********@************.***

Address:

City: KEENE

State: NH

Zip: 03431

Country: USA

Phone: 603-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

A flexible and energetic manager seeks a role as a g eneral manager . Extensive restaurant and food service experience. with a winning attitude and desire to deliver a exceptional dining experience. Focused on setting high expectations and raising service standards.

Educational Background:

High School Dipolma from Santa Monica, Santa Monica CA 1/2001 to 6/1984 (General Education)

Job History / Details:

Summary

A flexible and energetic manager seeks a role as a general manager. Extensive restaurant and food service experience. with a winning attitude and desire to deliver a exceptional dining experience. Focused on setting high expectations and raising service standards.

Highlights

Natural leader

Strong work ethic

Customer-oriented

Strong leader

Results-oriented

Operations management

Adaptable

Food and beverage handling expert

Lead by example

Proven sales record

Serv - Safe certified

Full service restaurant background

Inventory control and record keeping

Trained in performance and wage reviews

Strong customer relationship builder

Experience

July 2012 to September 2012

The Giggle Glass Restaurant Hillsborough, NH

Owner

June 2009 to June 2012

Friendly's LLC Keene, NH

General manager

Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.

Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.

Developed and maintained exceptional customer service standards.

Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.

Built sales forecasts and schedules to reflected desired productivity targets.

Performed restaurant walk-throughs to gauge timeliness and excellent service quality.

Initiated negotiations regarding vendor contracts and kept updated records of contracts.

Managed accounts payable, accounts receivable and payroll.

Increased weekly revenue by 58 percent.

Counseled and disciplined staff when necessary.

Consistently obtained highest rating from the county health department.

Consistently stayed under monthly controllable expense budget.

February 2008 to May 2009

Lake View Golf Course Meridian, Idaho

Kitchen manager

Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.

Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.

Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining areas.

Followed proper food handling methods and maintained correct temperature of all food products.

Consistently produced exceptional menu items that regularly garnered diners' praise.

Regularly developed new recipes in accordance with consumer tastes, nutritional needs, and budgetary considerations.

October 2006 to February 2008

Moons Kitchen Cafe Boise, Idaho

Manager

Drove food costs down by 26 percentage by effectively improving inventory procedures and reducing spoilage levels.

Responsible for all garnishes for main courses, pasta, soups and potages.Supported all kitchen operations when chef was absent.

Consistently stayed under monthly controllable expense budget.

Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock

Planned menus according to employers' needs and diet restrictions

September 2003 to September 2005

Denny's LLC Henderson, NC

Manager

Surpassed revenue goals in four consecutive quarters.

Served as mentor to junior team members.

September 2003 to November 2004

Raleigh Rd. Outdoor Theater Henderson, NC

Owner

I bought the movie theater, fixed it up, increased revenue and then sold the business. The new owner is still in business and has seen great success since the remodel and revitalization that I performed.

January 2002 to September 2003

Ruby Tuesday Henderson, NC

Server

I was considered a 5 star server and Received frequent customer compliments for going above and beyond normal duties.

Maintained a professional tone at all times, including during peak rush hours.

Facilitated prompt and accurate seating and service of all guests.

Regularly inquired about member or guest satisfaction, anticipated additional needs and fulfilled further requests.

Protected the business by confirming legal drinking age and discontinuing service to intoxicated guests.

Effectively used items in stock to decrease waste and profit loss.

June 1998 to December 2002

Stop N Go Video Creedmor, NC

Owner

I actually ended up with 3 video stores that I was able to grow at a rate of 100 new customers per month for the life of the business.

I sold this business and then purchased a drive in movie theater

November 1997 to September 1999

Mikes Auto Salvage Henderson, NC

Yard Mechanic

Processed work orders and prioritized jobs.

Planned work and determined appropriate tools and equipment.

Took care of facility equipment, grounds, roads and fences.

Pulled mechanical and body parts acording to customer needs

Ensured equipment worked properly prior to shipping

January 1996 to November 1997

Bojangle's Chicken and Biscuits Raleigh, NC

Shift supervisor

Served orders to customers at windows, counters and tables.

Cut and chopped food items and cooked on a grill or in fryers.

Packaged menu items into bags or trays and placed drink orders into carriers.

Accurately measured ingredients required for specific food items.

Mastered Point of Sale (POS) computer system for automated order taking.

Assisted management with monthly inventory control and weekly stock ordering.

Delivered an exceptional dining experience with friendly, fast service.

Completed closing duties, including restocking items and closing out the cash drawer. Preparing deposits and final daily sales

May 1994 to October 1995

Terminex Pest Control Kingman, AZ

Owner

This was a partnership with my father. We became the fastest growing franchise in terminex pest control and grew this business ( in 1 year ) to 10 times what it was producing when we purchased it, then we sold it back to Serv Pro for a hefty profit

March 1986 to February 1994

Day N Nite Pest Control West Los Angeles, CA

Operations Manager

April 1984 to January 1986

DeCastro,West,Chodorow and Burns WLA, CA

Legal Assistant

February 1981 to March 1984

Day N Nite Pest Control Van Nuys, Ca

Operations manager

Education

1984 Santa Monica Santa Monica, Ca

GED General Education

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