Human Resources Customer Service

Tarrell Jiles

Email: ********@******************.***

Address:

City: Fredericksburg

State: VA

Zip: 22401

Country: USA

Phone: 619-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Highly motivated, computer savvy Administrative professional with 6 years administrative experience in military environments seeking to utilize office management skills with a position in the private sector. Outstanding, dedicated leader with strong training, presentation, and communication skills. Detail-oriented and results-driven professional committed to meeting high standards for quality service and customer satisfaction. Specialty in business correspondence.

Educational Background:

High School Dipolma from Littlerock High School, Littlerock CA 1/2001 to 6/2001 (General School Studies)

Job History / Details:

Professional Profile

Highly motivated, computer savvy Administrative professional with 6 years administrative experience in military environments seeking to utilize office management skills with a position in the private sector. Outstanding, dedicated leader with strong training, presentation, and communication skills. Detail-oriented and results-driven professional committed to meeting high standards for quality service and customer satisfaction. Specialty in business correspondence.

Relevant Experience

Operations

Manage all operations of administrative office.

Collaborate with executive and administrative sections to ensure smooth work flow and efficient organization operations.

Supervise generating, mailing, tracking, and filing of more than 500 letters of correspondence.

Human Resources

Maintain and update human resources documents, such as organizational charts, employee handbooks or directories, or performance evaluation forms.

Prepare medical records packets for insurance reviews of procedures and fees/services justification.

Prepare or edit organizational publications for internal and external audiences, including formal correspondence and business memos.

Investigate and analyze complaints to identify and resolve issues or more than 50 employees.

Office Administration

Train 4 administrative personnel on office policies, correct correspondence generation, routing, tracking, filing, and sponsor contact procedures.

Oversee implementation of new filing system, resulting in an easier track and recall method and helped prevent loss.

Demonstrate proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Executive Support

Created PowerPoint presentations for business development and schedule tracking.

Brief supervisors on upcoming events, scheduled meetings, and logistical issues.

Implement corporate or departmental policies, procedures, and service standards in conjunction with management.

Experience

August 2008 to Current

United States Marine Corps Quantico, VA

Administrator

Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.

Interpret and explain human resources policies, procedures, laws, standards, or regulations.

Respond to requests for information from the media or designate an appropriate spokesperson or information source.

Write standard business letters and memos.

Train or instruct employees in job duties or company policies or arrange for training to be provided.

Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.

Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.

Special Achievements

Provided leadership and guidance to more than 50 personnel.

Supervised 10 staff while working in the administrative section.

Taught 20 coworkers on proper correspondence procedures..

Implemented new system for filing 500 correspondence letters and data items.

Utilize management system in tracking 2500 civilian and military personnel.

January 2006 to July 2008

Camp Pendleton, CA

Transportation

Collaborate with other managers or staff members to formulate and implement policies, procedures, goals, or objectives.

Resolve customer complaints or answer customers' questions regarding policies and procedures.

Plan, organize, or manage the work of subordinate staff to ensure that the work is accomplished in a manner consistent with organizational requirements.

January 2003 to December 2005

Iraq

Building Maintenance

Supervised safety and maintenance of 939 billeted spaces and 22 comfort trailers.

Set operations policies and standards, including determining safety procedures.

Promote safe work activities by conducting safety audits, attending company safety meetings, or meeting with individual staff members.

January 2001 to December 2002

Norfolk, VA

Section Leader

Education

Marine Corps Institute Washington DC,

Coursework in Leadership / Management

Affiliations

2 Iraqi Campaign Service Medals, 2 Navy Achievement Medals, Global War on Terrorism Service Medal, 2 Good Conduct Medals, Congressional Letter of Appreciation

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