Customer Service Technical Support

James Barker

Email: ********@*********.***

Address:

City: Phoenix

State: AZ

Zip: 85029

Country: USA

Phone: 602-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Technical professional with 6 years in technical and customer support roles. Effectively identifies problems using advanced troubleshooting skills.

Educational Background:

High School Dipolma from High Tech Institute, Phoenix AZ 1/2001 to 2/2003 (Computer Networking and Information Technology)

Job History / Details:

Summary

Technical professional with 6 years in technical and customer support roles. Effectively identifies problems using advanced troubleshooting skills.

Highlights

Exceptional telephone etiquette

Fast learner

Troubleshooting proficiency

Knowledgeable in Mac systems

Skilled in TCP/IP and WAN

Remote access technology

Excellent communication skills

Experience in various operating systems

Strong problem solving/troubleshooting skills

Technical help desk experience

Accomplishments

Ensured customer satisfaction by providing online technical support.

Experience

June 2008 to October 2012

Cable One Inc Phoenix, Arizona

Technical Care Technician

Ensured customer satisfaction by providing online technical support. provide support for cable TV, Internet, and Voice over IP phone.

July 2007 to June 2008

Staff Management * Cable One Inc Phoenix, Arizona

Solutions Center Technician

Provide technical support for customers Internet and Voice over IP phone service by using my exceptional customer service skills.

November 2006 to June 2007

Volt Staffing * 2Wire Tempe, Arizona

DSL technician

Use my outstanding Technical skills to support AT&T DSL customers

Education

2003 High Tech Institute Phoenix, Arizona

Associate of Applied Science Computer Networking and Information Technology

Study includes network software, network hardware

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